Jl. Raya Tegallalang, Gianyar, Bali, Province of Bali, 80571, IndonesiaView Hotel Details
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AnandaDara Ubud Resort & Spa Guest Reviews
4.5/5
Great
15 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(15)
Positive reviews(7)
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Negative reviews(1)
Guest User
Ananda Deluxe
Stayed in Apr 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 29, 2024
Anandadara hotel room was clean with necessary amenities. Mini-bar was complementary.
Breakfast was generally good except on one of the days which I thought the smoothie bowl was abit diluted. I tried the Indian butter chicken for dinner. This was one of the restaurant’s signature dish according to the staff, but it was clearly a miss. It was watery like soup and tasted different from the authentic Indian butter chicken I had before.
The hotel is located about 20 mins from Ubud Palace. The hotel provides regular shuttle car with pre-booking required.
The hospitality at Anandadara hotel was impeccable. The staff was courteous, warm and very helpful. They even helped to arrange my packed breakfast for my sunrise tour. Kudos to the staff.
Guest User
Ananda Deluxe
Stayed in Nov 2023
Travel with friends
3 review
2.7/5
Posted on Nov 11, 2023
My friend and I have high expectations of this hotel. However, I would say it's kind of disappointing. Swimming pool looks nice but it is dirty. Breakfast requires improvement. Restaurant staff needs more trainings. Our breakfast was first served by the pool without covers and there were lots of flies attacking our breakfast. When we requested for replacement, the restaurant staff informed us that payment is required. After some reasonings, they agreed to waive off. When our breakfast was served 2nd time, we gotten vegetarian when we requested for normal diet. 3rd round then we got the right one. Unfortunately, our last day in Bali was spoilt from the experience and service.
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your experience at our hotel. We are truly sorry to hear that your stay did not meet your expectations, and we deeply apologize for the inconveniences you faced. We value your feedback as it helps us to identify areas where we can improve our services.The issues you've mentioned regarding the swimming pool, breakfast, and restaurant staff are certainly not up to our usual standards. We will immediately address the cleanliness of the swimming pool, the quality of the breakfast, and provide additional training to our restaurant staff to prevent such issues in the future.We understand that your last day in Bali was negatively impacted by this experience, and for that, we are deeply sorry. We appreciate your feedback and will use it as an opportunity to make the necessary improvements to enhance the guest experience.We hope that you would consider giving us another chance in the future to provide you with a more enjoyable and satisfying stay. If you decide to return, please contact us directly, and we will do our best to ensure a much-improved experience.Once again, thank you for your feedback, and we are committed to making the necessary changes to provide a better guest experience in the futureRegards,Luh Putu Rena WidyartiResort Manager
KAH MING CLEMENT
Ananda Deluxe
Stayed in Nov 2023
Couples
12 review
3.0/5
Posted on Nov 19, 2023
Newly open resort. Service was excellent as the staff was very attentive to several request. Communication with the staff via WhatsApp was a plus point. Breakfast came with it and was fantastic. Huge super king size bed. However location was 20 mins drive from Ubud centre which I find it pretty far out. Room was slightly dirty as there were dust on the toilet lid and in the bathtub. We came back from our mount batur trip and wanted to sleep in in the afternoon but there was ongoing renovations which was pretty noisy.
Response from Property: Dear Kah Ming Clement,Thank you for taking the time to share your feedback on your recent stay at our newly opened resort. We appreciate your kind words regarding the excellent service provided by our attentive staff, as well as the convenience of communicating with us through WhatsApp. We're delighted to hear that you enjoyed the fantastic breakfast and the comfort of our huge super king-size bed.We sincerely apologize for any inconvenience you experienced during your stay. We take your comments about the room cleanliness seriously and will address the issue with our housekeeping team to ensure that such oversights are promptly corrected. Additionally, we regret any disturbance caused by the ongoing renovations. Please be assured that we are actively working to minimize the impact on our guests, and we appreciate your understanding in this matter.Regarding the location being 20 minutes from Ubud center, we understand that preferences for proximity may vary. We aim to provide a serene and secluded atmosphere for our guests, but we'll take your feedback into consideration as we strive to improve our offerings.Thank you once again for sharing your thoughts with us. We value your input and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Regards,Luh Putu Rena WidyartiResort Manager
tdr
Ananda Deluxe
Stayed in Sep 2023
Travel with friends
7 review
3.2/5
Posted on Dec 12, 2023
We came to the hotel for 2 nights and were disappointed because me and my friend required 2 single beds and got one bed. Also when we asked to change they said another rooms have smell because of constructions. In the end we stayed in the room that we got but there was also construction sound from outside, so we didn’t really had a proper rest. All in all the hotel is still under construction and I wouldn’t recommend it if you would like to have a quiet stay.
Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and understand the importance of a comfortable and quiet stay.We deeply regret that we were unable to meet your request for two single beds and that you encountered construction-related issues during your stay. Your comments about the construction noise and the room odor have been duly noted, and we assure you that we are actively working to address these concerns.We understand the impact these issues had on your overall experience, and we want to assure you that your feedback is invaluable to us. We are committed to resolving these issues promptly to enhance the quality of our services.In the meantime, we would like to extend our sincerest apologies for falling short of your expectations. We appreciate your patience and understanding during this transitional phase, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable and peaceful experience.If there's anything specific you would like us to address or if you have any further comments, please feel free to contact us directly. Your satisfaction is our priority, and we are dedicated to making improvements based on your valuable feedback.Thank you once again for sharing your thoughts with us.RegardsLuh Putu Rena WidyartiResort Manager
장재우
Ananda Junior Suite
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 9, 2024
I visited Ubud for the last 3 days of my 11-day Bali trip. There is a certain formula among Koreans that you have to stay at a certain accommodation in that area, but I didn't want to follow that, so I reviewed reviews and eventually chose this place. There are still not many reviews and it is not well-known, but I could see that they are trying hard through their friendly service and various services.
Netflix viewing, housekeeping twice a day, welcome fruit and free minibar were interesting, and the water quality of the pool was very good. Breakfast is a menu that changes slightly and you can choose, but I liked the Western menu more than the Asian menu. And the coffee served is also excellent. There is a shuttle to Ubud Palace 5 times a day, and on certain evenings, there is a dinner with Balinese dance.
If you ask me if I would visit again, I would say yes.
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Anonymous User
Ananda Junior Suite
Stayed in Aug 2023
Couples
51 review
5.0/5
Outstanding
Posted on Sep 23, 2023
The location of the hotel is very secluded and very quiet. The room is very spacious and the breakfast is different and richer the next day. The service is friendly and the road into the hotel is narrow. It is not recommended to drive there by yourself.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your valuable input, and I'm delighted to hear that you found our location to be secluded and tranquil. We take pride in offering our guests a peaceful retreat away from the hustle and bustle of city life.I'm pleased to know that you enjoyed the spaciousness of your room and the variety of our breakfast offerings. We constantly strive to provide a diverse and satisfying breakfast experience to cater to different preferences.Your kind words about our friendly service team are greatly appreciated. Our staff works diligently to ensure that every guest feels welcomed and well-cared for during their stay.Regarding the narrow road leading to the hotel, I understand your concern. We have taken note of this and are continuously working on improving the access to our property. In the meantime, we offer assistance with directions and transportation options to make our guests' arrivals as smooth as possible.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else you'd like to share or any specific suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance the overall guest experience.Warm regards,Luh Putu Rena WidyartiResort Manager
terza
Ananda Deluxe
Stayed in Sep 2023
Couples
43 review
5.0/5
Outstanding
Posted on Oct 19, 2023
New hotel, can’t find location when grabbing a taxi
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Response from Property: Dear terza,Thank you for taking the time to share your feedback with us. We appreciate your visit to our new hotel and are sorry to hear about the difficulty you experienced in finding our location when grabbing a taxi.We understand that the convenience of our hotel's location is crucial for our guests, and we apologize for any inconvenience you faced. We will work on improving our signage and communication to make it easier for guests to locate us when using transportation services.Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide you with an even better experience on your next visit. Please feel free to reach out to us directly if you have any specific suggestions or if there's anything else we can do to make your stay more enjoyable.Thank you again for your review, and we look forward to welcoming you back to our hotel in the future.Regards,Luh Putu Rena WidyartiResort Manager