AnandaDara Ubud Resort & Spa Reviews

Response from Property: Dear Sir/Madam,Thank you for taking the time to share your experience at our hotel. We are truly sorry to hear that your stay did not meet your expectations, and we deeply apologize for the inconveniences you faced. We value your feedback as it helps us to identify areas where we can improve our services.The issues you've mentioned regarding the swimming pool, breakfast, and restaurant staff are certainly not up to our usual standards. We will immediately address the cleanliness of the swimming pool, the quality of the breakfast, and provide additional training to our restaurant staff to prevent such issues in the future.We understand that your last day in Bali was negatively impacted by this experience, and for that, we are deeply sorry. We appreciate your feedback and will use it as an opportunity to make the necessary improvements to enhance the guest experience.We hope that you would consider giving us another chance in the future to provide you with a more enjoyable and satisfying stay. If you decide to return, please contact us directly, and we will do our best to ensure a much-improved experience.Once again, thank you for your feedback, and we are committed to making the necessary changes to provide a better guest experience in the futureRegards,Luh Putu Rena WidyartiResort Manager

Response from Property: Dear Kah Ming Clement,Thank you for taking the time to share your feedback on your recent stay at our newly opened resort. We appreciate your kind words regarding the excellent service provided by our attentive staff, as well as the convenience of communicating with us through WhatsApp. We're delighted to hear that you enjoyed the fantastic breakfast and the comfort of our huge super king-size bed.We sincerely apologize for any inconvenience you experienced during your stay. We take your comments about the room cleanliness seriously and will address the issue with our housekeeping team to ensure that such oversights are promptly corrected. Additionally, we regret any disturbance caused by the ongoing renovations. Please be assured that we are actively working to minimize the impact on our guests, and we appreciate your understanding in this matter.Regarding the location being 20 minutes from Ubud center, we understand that preferences for proximity may vary. We aim to provide a serene and secluded atmosphere for our guests, but we'll take your feedback into consideration as we strive to improve our offerings.Thank you once again for sharing your thoughts with us. We value your input and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Regards,Luh Putu Rena WidyartiResort Manager

Response from Property: Dear Sir/Madam,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and understand the importance of a comfortable and quiet stay.We deeply regret that we were unable to meet your request for two single beds and that you encountered construction-related issues during your stay. Your comments about the construction noise and the room odor have been duly noted, and we assure you that we are actively working to address these concerns.We understand the impact these issues had on your overall experience, and we want to assure you that your feedback is invaluable to us. We are committed to resolving these issues promptly to enhance the quality of our services.In the meantime, we would like to extend our sincerest apologies for falling short of your expectations. We appreciate your patience and understanding during this transitional phase, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable and peaceful experience.If there's anything specific you would like us to address or if you have any further comments, please feel free to contact us directly. Your satisfaction is our priority, and we are dedicated to making improvements based on your valuable feedback.Thank you once again for sharing your thoughts with us.RegardsLuh Putu Rena WidyartiResort Manager

Response from Property: Dear Sir/Madam,Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your valuable input, and I'm delighted to hear that you found our location to be secluded and tranquil. We take pride in offering our guests a peaceful retreat away from the hustle and bustle of city life.I'm pleased to know that you enjoyed the spaciousness of your room and the variety of our breakfast offerings. We constantly strive to provide a diverse and satisfying breakfast experience to cater to different preferences.Your kind words about our friendly service team are greatly appreciated. Our staff works diligently to ensure that every guest feels welcomed and well-cared for during their stay.Regarding the narrow road leading to the hotel, I understand your concern. We have taken note of this and are continuously working on improving the access to our property. In the meantime, we offer assistance with directions and transportation options to make our guests' arrivals as smooth as possible.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else you'd like to share or any specific suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable in helping us enhance the overall guest experience.Warm regards,Luh Putu Rena WidyartiResort Manager

Response from Property: Dear terza,Thank you for taking the time to share your feedback with us. We appreciate your visit to our new hotel and are sorry to hear about the difficulty you experienced in finding our location when grabbing a taxi.We understand that the convenience of our hotel's location is crucial for our guests, and we apologize for any inconvenience you faced. We will work on improving our signage and communication to make it easier for guests to locate us when using transportation services.Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide you with an even better experience on your next visit. Please feel free to reach out to us directly if you have any specific suggestions or if there's anything else we can do to make your stay more enjoyable.Thank you again for your review, and we look forward to welcoming you back to our hotel in the future.Regards,Luh Putu Rena WidyartiResort Manager