Balquisse Heritage Hotel Reviews

This is the worst 5-star hotel I’ve stayed ever! The hotel itself is beautiful but the cleanness and service are far behind 5star. The floor was full of dirt and sand (note *this is not a beach hotel and is far from the beach*). There were many ants on the bed when we arrived, my mother got bitten by ants during sleep. I made a cup of tea, drank on the halfway and found a COCKROACH in my mug. They sent a staff to check, only replaced one of the mugs and gave me two tea bags, but didn't even change the tea jar. The pain au chocolate for breakfast was awful, tasted like been stored for a few days. The water in the pool was not clean enough to cause my allergies. I made a complaint to the reception and nobody reached us until we were already checked out and the taxi was waiting. I'm also a worker in the luxury service industry, this is unacceptable for the price they charged. There are plenty of good hotels around Jimbaran I recommend people do not book this awful hotel.

It was such a unique stay and we loved the room and place.Would recommend it to all

excellent stay

It was past 1am when we arrived at the destination. There was still a service staff waiting at the door and took us to the room. However, the quilt and curtains in the room were very dusty, which bothered us all night. The hotel swimming pool was nice and it was ok to take pictures. The taste of breakfast was indescribable. The triple drink we ordered was hard to swallow. The hotel was very rigid and urged you to check out at 12 o'clock, regardless of the fact that you arrived at 1am. My friend brought an ordinary camera, but he was not allowed to use it. He said that he would be charged 1,000 yuan for taking pictures with the camera, which was unreasonable.

First of all, the location is very close to the airport. It takes 15 minutes by taxi from Grap. The entrance along the street is relatively private and not noisy. It is very quiet at night and you can hear the sound of falling leaves and insects. The hotel building itself is very beautiful. The garden, swimming pool and restaurant are also set up in French style. There is also a restaurant open to the public along the street. The environment is also very good. Facilities: There is a small gym in a separate building. There is a large yoga venue on the second floor and a spa. Hygiene: Don’t ask too much for wooden materials and outdoor sofas. The hardware of the hotel itself is very good and exceeded my expectations. The environment is beautiful and comfortable. The guests are relatively quiet. Service: There is a fixed shuttle bus to Jimbaran. There is also a traditional dance performance at 7 pm on the day of arrival. Because I saw it in Ubud before, I didn’t watch it again. Free afternoon tea is provided from 4 to 5 pm. I think the hotel service staff is not worthy of the environment of this hotel. The waiter’s attitude is relatively indifferent, without enthusiasm and energy. 1. I made an appointment with the front desk for a spa at 16:30. When I arrived at the spa area, the staff said that there were guests coming. The front desk did not ask her first. After waiting for a while, I gave me a body massage again, but the time was not enough. 2. The welcome letter in the room is not written in my name I told the front desk but they just said sorry. 3. I had to check out early because of the early flight. When I returned to the hotel at night, the front desk stopped me and asked me to settle the spa fee first. There would be no staff on duty for check-out the next day. Only the security guard would help me. The breakfast box was also very simple with only two slices of bread and some fruits. 4. The hotel said that they had a classic car that could be sent to the beach. When I asked if I wanted to go to the beach to watch the sunset, they did not provide this service and their attitude was impatient.

The room is in retro style, so the bed, ceiling, etc. are all mottled. I personally can accept it. The wardrobe is well stocked with towels, hats, bags, slippers, etc. for the beach, which is quite considerate. The hotel is like a garden, a large green area. There are 3 swimming pools! Superb. Anyway, it is beautiful. The area is also large enough. Of course, the most satisfactory hotel on this trip is also the most expensive. There are many good public rest areas. Free classic cars are provided to Jimbaran Beach.

The room has a Southeast Asian rural atmosphere, while also incorporating French romance. It perfectly blends the rough and the refined. The hotel is right opposite the InterContinental Hotel, a different world.

Dishonest service. We asked the waiter to buy something from the hotel. The waitress induced us to buy it at half price, but actually charged us the full price. We returned the goods after we found out. The manager Jimmy said the refund would arrive within two weeks. It has been a month and we still haven't received the refund.

There is an uncle who speaks Chinese at the front desk. This is a good review. The hotel is very high-end, private and quiet, and the breakfast venue is also very high-end. It is suitable for those who have plenty of time to enjoy it. I went there in a hurry this time. I went to the scenic spots during the day and came back to stay at night. It's a pity that I didn't have time to enjoy the comfort of the hotel.

Not bad...very suitable for taking photos...very beautiful and quite clean. Nice environment and good service the whole thing is good. I will go there again next time the food is just average. Not suitable for Chinese people!

Awesome👍🏽👏🌟Good Facilities: good Health: good Good environment good service Very good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

If I have gone back three times and stayed for 7 nights, and when I need to adjust my check-in time on the eighth night, can I consider that because of the special needs of a Ctrip Gold Diamond guest, your room is not fully booked? There is simply no sense of service, not to mention that I also mentioned that after the 8th night, I would add a 9th night. In addition, I have repeatedly mentioned the smell of hair oil on your pillowcases and the smell of water in room 7. Please repair it. In addition, I just canceled the 8th night online!

I came back for the second time. Just because I like the style of the hotel and the good service, I gave Jim and Dea at the front desk five stars. I just want to pay attention to the pillow issue, it smells a bit loud. Breakfast was delicious, but lunch and dinner felt average.

Our favorite hotel. But not all rooms are equally cool. The last time - I liked it less than we lived before. The hotel itself is, of course, unique - in a vintage colonial style.