Hilton Garden Inn Chengdu Kuanzhai Alley

Hilton Garden Inn Chengdu Kuanzhai Alley Reviews

Hilton Garden Inn Chengdu Kuanzhai Alley

No.63 Xi'an South Road, Jinniu District, Chengdu, Sichuan, ChinaView Hotel Details
Hilton Garden Inn Chengdu Kuanzhai Alley
Hilton Garden Inn Chengdu Kuanzhai AlleyHilton Garden Inn Chengdu Kuanzhai AlleyHilton Garden Inn Chengdu Kuanzhai Alley
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Hilton Garden Inn Chengdu Kuanzhai Alley Guest Reviews

4.8/5
Excellent
3903 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3903)
Positive reviews(3832)
Reviews with photos/video(454)
Convenient location(462)
Delicious breakfast(337)
Easy to get around(332)
Classy environment(322)
Friendly front desk staff(317)
Close to metro(81)
Awesome gym(32)
Negative reviews(71)
Wendy
Garden comfort king Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
The hotel site is very convenient and the on site laundry services a plus for us and other customers.The front desk attendants services is sublime and very professional. Would like to extend my thanks to them, they helps me to collect and kept my parcels safe. Special thanks to male attendant (wear spectacle), yesterday 31/5/24 pm shift. Not forget to thanks Kiki from making our last day in Cheng Du a blast, giving a warm goodbye and a love soft toy❤️ Thanks Hilton Garden in Kuan Zai Alley, hope to see you all again!
Response from Property: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Guest User
Garden comfort king Room
Stayed in Jun 2024
Other
2 review
3.7/5
Posted on Jun 9, 2024
The hotel is not grand. In fact, it is rather small although the room has been nicely renovated. The booking through CTrip is confusing as I had paid the amount using Wechat but when I checked I to the hotel, I was told to repay the same amount to me by CTrip. All too confusing
Response from Property: Dear guests, thank you for choosing Hilton Garden Inn Chengdu Kuanzhai Alley, and we apologize for letting you have a bad experience,The payment method for your order is paid on arrival, and Ctrip will refund the guarantee deposit you paid after check-out, which is a Ctrip booking model, sorry for the misunderstanding。
stacie
Garden comfort king Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Great hotel in great location! Lots of food in the area and walking distance to Kuanzhai alley.
Response from Property: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
陳DanDan
Garden comfort king Room
Stayed in Oct 2023
Travel with friends
15 review
4.5/5
Great
Posted on Oct 27, 2023
An old area at heart of Chengdu, lot of restaurant around this hotel but lack of the hotel facilities.
Response from Property: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
KAH MUN
Garden comfort king Room
Stayed in Aug 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on Sep 18, 2023
It is under the "Hilton Garden" brand, too many shops to eat and do your gift shopping.
Response from Property: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Yin Yee
Garden comfort king Room
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 2, 2023
Convenient location to all the tourist attractions
Guest User
Garden comfort king Room
Stayed in Oct 2022
Other
3 review
1.7/5
Posted on Oct 23, 2022
By far the worst Hilton I’ve ever stayed at. The service was subpar and chaotic. The room’s ac was broken, so did the Wi-Fi. Don’t expect your call get to the front desk, cuz the line will always be busy. The room wasn’t clearly labeled when you step out of the elevator. Worst Hilton ever period.
Response from Property: Dear customer,thank you for your valuable comments! We must review our shortcomings and actively correct them. Try to meet your satisfaction, welcome to supervise! Thank you!
Anonymous User
Garden comfort twin Room
Stayed in Dec 2022
Business travelers
42 review
5.0/5
Outstanding
Posted on Dec 27, 2022
Nice hotel .. friendly hotel and its clean and good , nice and friendly staff
Response from Property: Dear Guest, Thank you for taking a moment to share your experience .I'm happy to hear you having a lovely stay with us, We look forward to welcoming you back to our hotel in the furture.
Guest User
Garden king room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The room was clean and hygienic. They also prepared holiday gifts for the children on October 1st. Breakfast was not included when booking on the platform. Xiaoxue at the front desk also gave breakfast for three people. I am very grateful. The hotel is very close to Kuanzhai Alley.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide good service. We also welcome you to choose us again next time!
Gudushirenshengdexiaoyaojing
Garden twin room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I was deeply impressed by the Hilton Garden Inn. The rooms are spacious and bright, elegantly decorated and well-equipped. The breakfast is rich in variety and authentic. The service staff is warm and thoughtful. The hotel is in a prime location with convenient transportation. Overall, the Hilton Garden Inn is a high-quality hotel with a high cost-effectiveness, which is worth recommending to all travelers who seek a comfortable experience. I also gave panda souvenirs to the two children. The hotel is right next to Kuanzhai Alley, which is very suitable for shopping and eating.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide good service. We also welcome you to choose us again next time!
Guest User
Garden comfort twin Room
Stayed in Sep 2024
Travel with friends
46 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The breakfast is average, but the location is very good, close to Kuanzhai Alley, just a few minutes' walk away. The service attitude is first-rate, free room upgrades, gifts, and convenient parking.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide better service. You are also welcome to choose us next time!
Yizhaiyisheng
Garden comfort king Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I stayed at this hotel for several days and it felt great [strong][strong][strong]. In particular, Xiao Qin at the front desk has a very good service attitude and reminds me of some check-in matters. I will highly recommend this hotel to my friends and family when I go back!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide better service. You are also welcome to choose us next time!
JJTTCC
Garden comfort twin Room
Stayed in Sep 2024
Other
22 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Before traveling, I chose this hotel after being recommended by a friend. It is clean and hygienic, and has a good location. It is close to Kuanzhai Alley, convenient for subway and bus, and has a laundry room, which is very user-friendly.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide good service. We also welcome you to choose us again next time!
happyKrystal
Garden comfort king Room
Stayed in Sep 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The location of the hotel is very convenient. The service of Xiaoyou at the front desk is warm and thoughtful. She is the best of all the front desk staff. The laundry room is very convenient and the breakfast is also very rich. I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide good service. We also welcome you to choose us again next time!
virginia
Garden comfort king Room
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 6, 2024
I chose Hilton Garden Inn Kuanzhai Alley for my first business trip to Chengdu. I really want to praise it. From the service to the room to the breakfast, everything is very good. First of all, the check-in was very smooth. The front desk sister Xiaoxue was very gentle and patient. When we arrived, it was quite late and said that the room was full tonight, so we were arranged on the 2nd floor. We said that we could move to a higher floor the next day. After sleeping for a night, I felt that it was quite clean, so I didn’t bother to change the room. Although the front desk called me the next day to ask if I needed to change the room, they were very concerned about the guests’ feelings. The room was clean and tidy. When the curtains were drawn, I didn’t know whether it was day or night. The air conditioner was not noisy, and the dry and wet separation was automatic. The toilet was automatically opened and flushed, which was very comfortable. There were many varieties of breakfast, whether hot dishes or freshly cooked fruits, I felt that I couldn’t eat them all. This hotel is less than ten minutes’ walk from Kuan Alley. There are also many restaurants and specialty stores around. It can be said that it is a very cost-effective hotel👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your love for Hilton Garden Inn Chengdu Kuanzhai Alley. Your affirmation is the best encouragement for us to provide good service. We also welcome you to choose us again next time!