Locomotive Hotel and Spa by Eps

Locomotive Hotel and Spa by Eps Reviews

Locomotive Hotel and Spa by Eps

8CGX+QGC, Banjar Kangin Jungut Batu, Jungutbatu, Kec. Nusa Penida, Bali, Province of Bali, 80771, IndonesiaView Hotel Details
Locomotive Hotel and Spa by Eps
Locomotive Hotel and Spa by EpsLocomotive Hotel and Spa by EpsLocomotive Hotel and Spa by Eps
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Locomotive Hotel and Spa by Eps Guest Reviews

3.4/5
14 review
Verified reviews
Location3.4
Amenities3.4
Service3.5
Cleanliness3.4
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All reviews(14)
Positive reviews(7)
Reviews with photos/video(4)
Negative reviews(7)
Guest User
Deluxe Twin Room with Swimming Pool Access
Stayed in 2024 年 9 月
Travel with friends
4 review
0.5/5
Posted on 2024 年 9 月 15 日
This hotel has money theft. A total of 3 friends lost money, one with 200 USD, one with 700 USD, and one with 4500 HKD. We called the police, but they asked us to go to Nusa Penida to report the case before they could issue a certificate. We are all a team. We are very angry about this. The photo shows the communication process with the local police!
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Response from Property: Dear Mr/s. Guest UserWarmest greetings From Locomotive Hotel & SpaThank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. and for the rest please assured we have addressed this with the team to ensure we improve on this. We will evaluate and check what happened so that we can improve our place. And here we also explain that we have called the police and it has been investigated that there is no sign of theft on our premises. Maybe you lost it outside our place. We have also provided a safety box in each room.Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Anonymous User
Deluxe Double Room with Balcony
Stayed in 2023 年 10 月
Travel with friends
5 review
3.0/5
Posted on 2023 年 10 月 27 日
The waiters are polite, but there is not always anyone at the front desk. The hotel is relatively old. The bathroom mirror is severely rusted. The water pressure in the shower is very low. There are many signs of water leakage in the room. The guardrails on the balcony are also very rusty. The hotel is relatively quiet and there are not many rooms.
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Response from Property: Dear Mr/s. Anonymous UserWarmest greetings From Locomotive Hotel & SpaThank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. And for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Xiaoningdemengxiang
Deluxe Double Room with Balcony
Stayed in 2023 年 8 月
Travel with friends
16 review
5.0/5
Outstanding
Posted on 2023 年 9 月 9 日
The location is very good, very close to the pier and dive shops. The room is generally comfortable. Of course it cannot be compared with star hotels in the city, but it is okay on the island. The guy is very friendly and there is hot water for showering. No slippers.
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Response from Property: Dear Mr/s. XiaoningdemengxiangWarmest greetings From Locomotive Hotel & SpaThank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. And for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Guest User
Deluxe Twin Room with Balcony
Stayed in 2023 年 9 月
Couples
12 review
4.2/5
Very Good
Posted on 2023 年 9 月 28 日
Very friendly and helpful people. The room was neat and fully equipped. Only the toilet doesn't work.
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Response from Property: Dear Mr/s. Guest UserWarmest greetings From Locomotive Hotel & SpaThank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. And for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Guest User
Deluxe Twin Room with Swimming Pool Access
Stayed in 2023 年 7 月
Travel with friends
2 review
3.2/5
Posted on 2023 年 7 月 29 日
The hotel is very small, 3 minutes from the beach. But the beach is terrible
Original TextTranslated by Google
Response from Property: Dear GuestWarmest greetings From Locomotive Hotel & Spa...Thank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. and for the rest please assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Lvshe·tang
Deluxe Double Room with Balcony
Stayed in 2023 年 9 月
Travel with friends
21 review
4.0/5
Very Good
Posted on 2023 年 10 月 8 日
Except for the small room, everything else is good
Original TextTranslated by Google
Response from Property: Dear Mr/s. Lvshe·tangWarmest greetings From Locomotive Hotel & SpaThank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. And for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Guest User
Deluxe Twin Room with Swimming Pool Access
Stayed in 2023 年 6 月
Travel with friends
2 review
4.0/5
Very Good
Posted on 2023 年 6 月 20 日
The environment is average, the staff are friendly and patient.
Original TextTranslated by Google
Response from Property: Dear GuestWarmest greetings From Locomotive Hotel & Spa...Thank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. and for the rest please assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
Dawei1
Deluxe Double Room with Balcony
Stayed in 2023 年 8 月
Travel with friends
16 review
5.0/5
Outstanding
Posted on 2023 年 9 月 9 日
Very satisfied
Original TextTranslated by Google
Response from Property: Dear Mr/s. DaweiWarmest greetings From Locomotive Hotel & SpaThank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. And for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPSManagement Corporate Team
cruizer25
Stayed in 2023 年 7 月
Solo travelers
1.0/5
Posted on 2023 年 7 月 30 日
Worst hotel experience in a long time. Presentation on arrival is like walking into a abandoned building. With no reception to speak of and no one to greet you. A lone pool sitting in some knee deep grass, at least the pool looks clean. After about 10 mins an Indonesian looking person floated in and so I asked if I could check in. They advised room having maintenance and seemed perplexed that I was there. Upon showing them my booking the room still wasn't ready by 6.30pm arrival. Seemed reasonably clean but was placed into a room that has sewage leaking from the toilet through the room. The next day they moved me but then I had no towels, no water and the room wasn't cleaned for three days. I was told they had run out of towels !!! I asked many times for a refund to go elsewhere but the workers have no English. Overall a very disappointing stay.
Response from Property: Dear Mr/s. Crizer25 Warmest greetings From Locomotive Hotel & Spa Thank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. And for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Locomotive Hotel & Spa by EPS Management Corporate Team
Nomad27126890699
Stayed in 2023 年 7 月
Solo travelers
2.0/5
Posted on 2023 年 7 月 2 日
The hotel has had a major flooding, my first room downstairs was very damp and the air conditioning did not work, I was placed upstairs with a working air conditioning, flood damage to ceiling and walls. No hot water. The location is good and the staff were very friendly.
Guest User
Stayed in 2022 年 12 月
Other
1.0/5
Posted on 2022 年 12 月 26 日
Don’t go here!! We arrived and it didn’t look at all as in the pictures. The pool was not nice at all. And when we came they said the hotel was closed because of water leak so we had to try and rebook another hotel with small kids with us.
Response from Property: Dear Mr&s Krabbskal Warmest greetings From Locomotive Hotel & Spa... Thank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. and for the rest please assured we have addressed this with the team to ensure we improve on this. Yes, that's right, we had a water leak problem at that time. but at that time there was a fix to overcome the problem. Before you arrived, there was very heavy rain accompanied by strong winds that made leaks. However, we have dealt with this directly. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Management Corporate Team
Guest User
Stayed in 2022 年 10 月
Travel with friends
2.0/5
Posted on 2022 年 10 月 21 日
We stayed here for a few nights. I think we weren’t helped by the weather, but because it was raining there wasn’t really anywhere to sit other than our rooms. One of the rooms from our group got flooded from the rain, although the staff did offer to move them. We didn’t get to use the pool because it was raining, but it was quite small. The staff were really nice and helpful, but the hotel itself wasn’t great. The bathroom was small and the shower was open, so it flooded every time we used it!
Response from Property: Dear Mr&s Abbie K Warmest greetings From Locomotive Hotel & Spa... Thank you for your stayed with us and for sharing your experience with other travelers. Firstly, thank you for your feedback We are pleased that you happy to stayed with us, but we do apologize to hear there were some issues. and for the rest please assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience. Thank you and have a great day ahead. Best regards, Management Corporate Team