Persiaran Pantai, Bandar Penawar, Johor, 81930, MalaysiaView Hotel Details
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Anantara Desaru Coast Resort Guest Reviews
4.6/5
Great
146 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(146)
Positive reviews(142)
Reviews with photos/video(76)
Friendly owner(56)
Delicious breakfast(19)
Loved the beach(15)
Classy environment(12)
Perfect for kids(10)
Large rooms(9)
Great swimming pool(9)
Too many mosquitoes(6)
Negative reviews(4)
604+852+65
Premier Room
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Absolutely one of the best hotel by far and not only the room , views and facilities those are expected. I am talking about the excellent service all around from the front staff to restaurant to pool and Hskp. Just visit if you around the area
Response from Property: Dear 604+852+65Greetings from Anantara DEsaru. WOW, thank you so much for rewarding us with your excellent review and 5-star rating. The team and I are thrilled seeing you had such a wonderful time and that everyone was going out of their ways to deliver you the exceptional service we are known for. Your review will serve as a great motivation to everyone as it is always encouraging to know the hard work and commitment of our team members being recognized and appreciated. We are looking forward to welcoming you back the next time when you return to Desaru Coast. Best regardsChristian GerartGeneral Manager
Guest User
Deluxe Sea View Room
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Has to be one of the most beautiful stays we have ever had anywhere in the world.. Staff are attentive and friendly and really catered to our needs.. WE WILL BE BACK!
Response from Property: Dear Traveller Greetings from Anantara Desaru. What an amazing feedback. Thank you very much for having selected our little paradise resort for your recent weekend beach getaway. We are so excited knowing your stay with us has been such a memorable expeirence and you left with such a great impression. Your feedback is a testament to the hard work of our team and willingness to go out of their ways to deliver an exceptional service to all our guests. It keeps everyone motivated and inspired to continue striving for excellence. We are looking forward welcoming you back in the not so distant future. Best regardsChristian GerartGeneral Manager
worldwego
Deluxe Room With Sea View
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 2, 2024
Beautiful resort with great nature surrounding. Friendly staff and helpful.
Cleanliness of the room can be improved. Check for cob webs, dust and dirt and even chipped wood since wood is heavily used in this resort. Also bidet spray should be installed on right hand side for all rooms because most people are right hander and being in an Islamic country, we hold the bidet spray with our right hand and left hand to wash our bottom. Water drainage can also be vastly improved for hand basin and bath tub. The soft pillows were too soft and flat. Didn't know we could ask for harder pillows.
Better to keep the food spread inside the restaurant since people tend to only go around within the restaurant to take the food and forgot there's more outside the entrance. Will be a food wastage as such.
Consider evening beach activities for family and kids since there aren't much night activities we can do in Desaru.
Response from Property: Dear worldwegoGreetings from Anantara Desaru Coast. On behalf of our team, I wanted to thank you for having selected our resort for your recent beach holiday here in Desaru. We are thrilled that overall, you had a great stay and enjoyed the tranquil surrounding and the serene vibe of the resort. We always encourage our guests to share their experiences with us and approach us directly if there is anything we could do to enhance the guest experiences. Your invaluable feedback is truly appreciated and will be shared among the leadership team to ensure to deliver an improved service during your next stay with us. Once again, thank you for your feedback and we are looking forward welcoming oyu back the next time. Best regardsChristian GerartGeneral Manager
ilyy
Premier Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 19, 2024
Glad we went to anatara for my husbands birthday, the view upon entering was beautiful, the service was amazing and room was great and there were many activities one could join. Would return!
Response from Property: Dear ilyyGreetings from Anantara Desaru. Glad to receive your wonderful review and 5-star rating following your recent stay with us. We truly appreciate you selected our resort to celebrate this special occasion . I can sense your stay with us has been a wonderful experience and you left with some fond memories . We are looking forward welcoming you soon back. Best regardsChristian GerartGeneral Manager
Chew
Premier Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Is a special day for us. Thanks all for the support for my proposal especially Mr Marvin for the arrangement. See you again.
Response from Property: Dear ChwGreetings from Anantara Dsaru. Congratulations to your engagement, we wish you both all the best in this new chapter of your life. I am delighted that this special occasion has been a fabulous experience and Marvin has gone out of his way to make sure your celebration will be exceptional , I will surely pass on his feedback to him. We do hope we will have more opportunities welcoming you back, maybe even considering our resort for your wedding. Best regardsChristian GerartGeneral Manager
Angeline
Deluxe Sea View Room
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Stunning setting - expansive resort grounds and excellent facilities - set on a beautiful beach fully capitalising on the view in a well thought out design and layout
Loved our deluxe sea view room with a luxurious large bathroom and all amenities
Friendly efficient service, impressive extensive buffet breakfast
Food overall is of an impeccable standard
Thanks you for a most memorable stay!!!
Response from Property: Dear AngelineGreetings from Anantara Desaru. Thank you so much for rewarding us with your beautiful review. It is nice to know that you had such a wonderful experience and enjoyed the resort, the facilities and of course the service extended by our team. We sincerely hope that we have more opportunities welcoming you back more often in the not-so-distant future. Best regardsChristian GerartGeneral Manager
Guest User
Premier Room
Stayed in Jan 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 11, 2024
It would have been 5/5 for service but they fell short when replying back to my inquiry via the anantara app and the miscommunication between the 2 restaurants regarding our last minute reservation. Otherwise, I was very much surprised that check-in was a breeze, staff were very courteous and attentive to all our needs and wants during our stay. Definitely a recommend for those who just wanna relax and be out of the city. Great place to bring kids too as they have a kids area to drop them off while you enjoy the sun and breeze.
Response from Property: Dear TravellerGreetings from Anantara DesaruThank you very much for having taken your valuable time to share your complimenting and inspiring review with us and the travel community following your recent stay with us. I am very excited seeing that almost all aspects of your stay have been flawless and you had such an incredible time, especially the younger ones who had their fun in our kids club with all the different activities. We have noted your valuable feedback about the usage of our Anantara application and do apologize that we fell short on our service to reply in a timely manner and creating any misunderstandings. We already have shared this with our leadership team to continue reminding our team members on the importance maintaining a great communication. We are looking very much forward welcoming you and your family back for another stay with us when your travel plans bring you back to Desaru. Best regardsChristian GerartGeneral Manager
SimplyLife1234
Deluxe Sea View Room
Stayed in Dec 2023
Friends
1 review
4.2/5
Very Good
Posted on Dec 25, 2023
ROOM
Check in was normal, welcome cold drinks & towel nothing exciting. Booked a king size bed but was given a twin room; apparently a mysterious “request for twin bed” was remarks in my booking profile. Have to wait the next day for room change. Appreciate the help of the Resort FO Mgr and Kristine.
BREAKFAST
Tumeric- food and beverage were great. Good selection of food. Great service team, thank you Azila for so diligently making sure our table is clean. I felt the salad bar could be better for breakfast. Day one breakfast the flies are all over our food… resolution is to give us 2 “helicopter”. Anyway Day two we sat at the same table but was so much better.. guess the pest control was works.
IRD
Ordered a bottle of Chianti 2019 but a bottle of 2020 was delivered. Nazrin was great … offered to open and serve the wine for us. On our last night we have to order one more round of dinner; could not remember his name, we would like to express our appreciation as he has to do 3 trips for us - deliver food, deliver water and deliver salt and pepper shaker.
BEACH ACTIVITIES
It’s a third party service but due to strong wave, no beach activities are allowed. Hotel team should have let us know during check in but no information was shared. We saw a lot of people by the beach at the neighboring resort, we just walk there and join the fun.
LUNCH AT TUMERIC
Thank you Shavin for the lovely dessert. Shavin texted me about the wine vintage too. We ordered a salad, soup, fish, rice and Angus. The beef came first … wow! The rest followed 5 mins later. Service was attentive as usual. The beef ordered medium rare, one piece came cold and the rare… appreciate the chef making a new one for us.
DINNER AT SEA FIRE SALT
Oh well… it’s Xmas Eve and we only have a limited menu choice. It’s okay. We ordered 2 appetizers and 2 main… taste is so so but the portion is really sad. Lobster Ravioli 3 pcs? Turkey roulade 2 pcs with tiny sides? When we feedback the portion size to the server, his reply was individual portion size is like that … haha. We end up offering another round of dinner from IRD - Nasi Goreng kampung, pizza and a salad… taste absolutely amazing. We might as well enjoy our Xmas dinner in our room.
CHECK OUT
again, so so. We paid our bill and get into our car. Probably short of manning due to PH… nothing overly warm.
This is a highly anticipated stay: We could have stayed in a cheaper resort but we really wanted to experience the great Anantara escape. Will we come back again… hard question but thank you for your hospitality.
6/8
Response from Property: Dear Simplylife1234Festive Season Greetings from Anantara DesaruOn behalf of our team, I thank you for having chosen our resort for your recent beach getaway here in Desaru. It was a great pleasure having you with us and we are very grateful receiving your wonderful review and rating following this last stay. We truly appreciate your detailed review and constructive feedback on some of the aspects you felt we have not been able to meet your expectations. Please accept my sincere apologies for some of those shortfalls and rest assured I will address them with our team to make sure to put corrective measures into place to deliver you an improved guest experiences during your next visit. We sincerely hope that we will have another opportunity welcoming you back for you to experience the genuine Anantara hospitality we are known for. Best regardsChristian GerartGeneral Manager
Magdalene Poh Choo
Premier Corner Room
Stayed in Jun 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 8, 2024
We were a 3 generation family, party of 5 adults + 3 kids (1,3,5), booked for a 3 night stay. We enjoyed the hotel very much - breakfast buffet, comfortable rooms, pools, beach, kids room & teens room. However, on the 2nd day, our 5 year old grandson had a bicycle accident!
Rebecca, the assistant front office manager and her team were excellent! A few of the staff jumped in quickly to provide first aid and sent my son and grandson to the clinic. They were concerned, and checked in on us frequently, offering help. Unfortunately my grandson had to return to Singapore for surgery, so we decided to cut short our stay at the hotel.
The hotel management was understanding and very kindly returned the upgrade charges for the 3rd night since we had to return a day earlier. They were willing to give us a full refund for the 3rd night however since we had booked through Trip.com, the refund approval depends on Trip.com.
The hotel is helping us communicate with Trip.com regarding the refund. I hope it will be granted.
Kudos to Anantara Desaru resort!
Response from Property: Dear Magdalene Poh ChooGreetings from Anantara Desaru Coast. First and foremost, thank you for having chosen our resort to send your well-deserved family holiday with. Although we are very happy to hear that you overall had a great stay enjoying the resort facilities and service, it is very regrettable you had to shorten your stay due to this rather unfortunate incident. The team and I are glad that your grandson is fine and is on the road to recovery. I truly appreciate your motivating words towards our team, especially Rebecca who was personally follow up with you left such a great impression. We sincerely hope that your grandson will be soon up and running again and we will have the chance welcoming you back so you can finally enjoy the resort to the fullest. Best regardsChristian GerartGeneral Manager
Afsmy88
Premier Corner Room
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 7, 2023
I am personally felt welcomed by the bell boys and the reception. All making our family feel at home and happy. The hospitality is good and all our request and catered well. Kudos to the team and we may be back soonest as possible.
6/7
Response from Property: Dear Afsmy88Greetings from Anantara Desaru. Thank you so much for rewarding us with such a great review. It is very rewarding to know, the team has gone above and beyond to make sure you and your family were well looked after. I am blessed to be surrounded by such great talents who always strive for excellence. We are looking forward welcoming you soon back to our little haven. Best regardsChristian GerartGeneral Manager
Anonymous User
Deluxe Sea View Room
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 5, 2023
Great resort with top notch services from start to end! We booked a Deluxe Seaview room which was spacious and with breathtaking view. Facilities are also great around the resort, especially with a young child. The swimming pool is not so deep for water plays, there is a children play room, beach within walking distance and bicycle rides around the resort grounds. Would highly recommend!
Only downsides were: 1) milk in the fridge was previously opened when we got there, suspect it wasn’t cleaned up properly; 2) bedsheet had stains and when we asked to change, the 2nd one also had stains.
Response from Property: Dear TravellerGreetings from Anantara Desaru. It is with great excitement to read your complimenting feedback after your recent stay at our resort. We are very happy that you had an overall excellent experience and you enjoyed the resort, the facilities and of course the service rendered by our team. I am however sorry to hear that not all aspects of your stay were flawless. Please accept my sincere apologies for those shortfalls as they do not represent the high standards we strive for. Rest assured I already passed your comments to the leadership team to implement corrective measures preventing a recurring experience in the future. We do hope that we will be able welcoming you soon again for another amazing Anantara experience. Best regardsChristian GerartGeneral Manager
H_Soh
Deluxe Sea View Room
Stayed in Nov 2023
Family
14 review
5.0/5
Outstanding
Posted on Nov 26, 2023
Amazing Hotel, staying for 2nights, 1st night tried Tumaric and 2nd night tried Sea, Salt & Fire, both food was good, service was was excellent. The kids love the bath tub with soaking salt nice smell. Room is good and clean. Thank you for the compliment cake! We are happy with the service and will come again 🫰🏻
Response from Property: Dear H_SohGreetings from Anantara Desaru. We are thrilled receiving your amazing review and compliments after your recent stay with us. Thank you so much for giving us the chance to be part of this special occasion. We are glad you had such a fabulous stay. I trust you and your family made the most out of your precious time. Rest assured I will pass your praises about your dining experiences to our service and culinary team, keeps them motivated knowing their hard work was recognized and appreciated. We are looking forward welcoming you back in the not-so-distant future. Best regardsChristian GerartGeneral Manager
DxT
Two-Bedroom Lagoon Pool Villa
Stayed in Dec 2023
Family
7 review
4.2/5
Very Good
Posted on Dec 17, 2023
Best resort at Desaru. Big and chilled villa available, walking to beach
Guest User
Deluxe Sea View Corner Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Great hospitality and everything is good , the tacos are so nice !
Response from Property: Dear Guest User,Thank you for your wonderful review and perfect rating!We are thrilled to hear that you enjoyed our hospitality and found everything to your liking. It’s great to know that the tacos were a highlight of your stay!Your kind words and perfect scores for surroundings, amenities, cleanliness, and service are greatly appreciated. We look forward to welcoming you back for another exceptional experience.Best regards,Peter WagnerResort Manager
Su StoneMountain
Deluxe Sea View Corner Room
Stayed in Oct 2023
Couples
4 review
4.0/5
Very Good
Posted on Nov 28, 2023
It’s a nice resort but nothing spectacular. There is very little shade either at the beach and by the pool and seating is inadequate. The vegetation is manicured to within an inch of its life and there aren’t many mature trees so it was unbearably hot at the beach and pool.
The staff are nice but could not offer early check in or late check out to us (but did to the American couple who arrived at the same time as us!). However, the staff at Tumeric were exceptionally good as was the food when the visiting Vietnamese chef was there.
However, again because of inadequate seating, we were always asked to wait by the pool every morning because there were no tables available to have breakfast.
The 3 bars seemed a bit superfluous and certainly one could be repurposed as we really missed not having a gym.
The beach was pristine though the water wasn’t particularly clear. No atmosphere on the beach either. And the pool is closed at 7pm though it was well lit.
6/9
Response from Property: Dear Su StoneMountainGreetings from Anantara Desaru. First and foremost, I wanted to thank you for having chosen our resort to spend your beach getaway here in Desaru. We truly appreciate you have taken your valuable time to share your experiences with us and fellow travellers here on this platform. We always appreciate guest feedback as it helps us to monitor our operation more closely. Indeed, the beach is kept naturally. We did not remove any trees or plants when the resort was built but did create a lush tropical garden setting within the resort. Our gardening team is working relentless to keep the resort ground in good shape and there is a good chance that during your visit, the team did cut the grass rather short as this is needed when we do the fertilizing. However, our two pools offer plenty of sunlounges with umbrellas. Please accept my sincere apologies that we have not been able to extend you an early check in or late check out. Our Frontoffice teams tries their utmost to accommodate any of those equestrs as long it is physically possible to do so. There might be a good chance that the other guests you were referring to had a different room category, thus the team was able to extend either or / and. I am a little bit surprised by your comment about the gym since we have a fully equipped gym in the resort which can be accessed by the room key card. I am pleased to hear you did enjoy the dining experience in Turmeric and the food from our guest chef from our sister resort in Vietnam, rest assured I will pass on your compliments to our team. We do hope that we will be able to welcome you back when your travel plans bring you again to Desaru. Best regards Christian GerartGeneral Manager