Regal Airport Hotel Xi'an

Regal Airport Hotel Xi'an Reviews

Regal Airport Hotel Xi'an

Near Airport Expressway (50 m West of Gate 322, Departure Hall of T3, Xi'an Xianyang International Airport), Xi'an, Shaanxi, 712035, ChinaView Hotel Details
Regal Airport Hotel Xi'an
Regal Airport Hotel Xi'anRegal Airport Hotel Xi'anRegal Airport Hotel Xi'an
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Regal Airport Hotel Xi'an Guest Reviews

4.6/5
Very Good
1384 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1384)
Positive reviews(1342)
Reviews with photos/video(149)
Convenient location(164)
Close to airport(155)
Easy to get around(147)
Friendly front desk staff(64)
Large rooms(50)
Luxurious(11)
Offers pick-up/drop-offs(9)
Has rooms for families(6)
Negative reviews(39)
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Travel with friends
3 review
2.7/5
Posted on May 16, 2024
Midnight arrival pls take note, the main entrance will be closed , we waited so long the security come & open the doors , we need to borrow other people’s phone to call them Overall the room is clean good location
Response from Property: Dear guests, thank you for choosing Xi 'an Airport Airport Hotel! I am very sorry that I did not bring you a wonderful stay experience. First of all, I would like to extend my most sincere apologies to you! Thank you for your feedback on the problems you have encountered, we will feedback to the relevant departments to improve the quality of service. Thank you again for your stay and enjoy your stay!
Batgerel. M
Executive Double Room
Stayed in May 2024
Couples
3 review
4.5/5
Great
Posted on May 5, 2024
It is very convenient for a day tour in Xian. You can go to hotel lobby directly from the Terminal 3 walking 1 min. It was the best airport hotel I have stayed!
Response from Property: Dear airport family, hello! Thank you for staying at the Airport Hotel and for your excellent review. To receive guests from afar, the smiling face is our initial logo, and the gentle language hopes to blow away the fatigue of the journey like a breeze. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant stay experience. Thank you for your recognition of our service, and sincerely look forward to your next visit!
Eric
Deluxe Double Room
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 19, 2024
This is a clean, comfortable, hotel. It is located within terminal 3 of Xian Xianyang International Airport, so it is very convenient to check into flights.
Response from Property: Dear airport family, hello! Thank you for staying at the Airport Hotel and for your excellent review. To receive guests from afar, the smiling face is our initial logo, and the gentle language hopes to blow away the fatigue of the journey like a breeze. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant stay experience. Thank you for your recognition of our service, and sincerely look forward to your next visit!
KEK KANG
Deluxe Double Room
Stayed in Sep 2023
Couples
15 review
3.7/5
Posted on Sep 20, 2023
The front desk receptionists, 曹乃颀,王瑶,路景华 are the best. They are friendly, courteous and helpful. I was disappointed that the pool was closed on Monday and Tuesday.
Response from Property: Dear Airport Family, thank you for choosing Xi'an Airport Hotel! Unfortunately, we did not provide you with a wonderful check-in experience. First of all, we would like to express our sincerest apologies to you! Thank you for providing feedback on the issues you encountered. We will optimize your feedback accordingly. Thank you again for your stay and wish you a happy life!
MAJA888
Executive Double Room
Stayed in Aug 2023
Other
11 review
3.7/5
Posted on Aug 4, 2023
Regal Airport Hotel Xian was easy to get to. The room is quite big and tidy, the staff is polite and helpful. I would recommend.
Response from Property: Dear airport family, hello! Thank you for staying at the Airport Hotel and for your excellent review. To receive guests from afar, the smiling face is our initial logo, and the gentle language hopes to blow away the fatigue of the journey like a breeze. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant stay experience. Thank you for your recognition of our service, and sincerely look forward to your next visit!
Chen
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 30, 2023
The location is unbeatable! So easy to get to and didn’t even need to get out T3. The room was spacious and clean. Highly recommend!
Response from Property: Dear airport family, hello! Thank you for staying at the Airport Hotel and giving us your satisfactory feedback. Receiving guests from afar, the blooming smiling face is our initial symbol. The gentle language of hope brushes away the fatigue of the journey like a gentle breeze. We will continue to maintain our service quality and enthusiasm, bringing every guest a pleasant stay experience. Thank you for your recognition of our service. We sincerely look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Jun 2023
Couples
9 review
4.5/5
Great
Posted on Jul 29, 2023
We stayed in the hotel for just a few hours, it was clean and easy to find. The hotel has a really nice atmosphere.
Response from Property: Dear Airport Family, hello! Thank you for staying at the Airport Hotel and giving us your satisfactory feedback. Receiving guests from afar, the smiling face that blooms is our initial logo. The gentle language of hope is like a breeze blowing away the fatigue of the journey. We will continue to maintain our service quality and enthusiasm, bringing every guest a pleasant check-in experience. Thank you for your recognition of our service. We sincerely look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 27, 2024
Perfect location for the transfer of an international flight
Response from Property: Dear airport family, hello! Thank you for staying at the Airport Hotel and for your excellent review. To receive guests from afar, the smiling face is our initial logo, and the gentle language hopes to blow away the fatigue of the journey like a breeze. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant stay experience. Thank you for your recognition of our service, and sincerely look forward to your next visit!
Benji
Deluxe Double Room
Stayed in Oct 2023
Couples
5 review
4.0/5
Very Good
Posted on Nov 1, 2023
Quite luxurious hotel directly at Terminal 3 of Xi'an Airport. Quite handy if you arrive late at night, as we did.
Response from Property: Dear Airport Family, hello! It is our honor to provide you with a comfortable living environment, and our service is still being upgraded! There is no best, only better. Each effort comes with each gain. Our sincere service will provide you with a comfortable living environment. Welcome to our next visit~
Note11thai
Deluxe Room (2 beds)
Stayed in Oct 2023
Family
17 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Located in the airport, once arrived and luggage claimed I took 10 minutes walk to the hotel. The room was big and well equipped. It's worth the price paid.
Response from Property: Dear airport family, hello! Thank you for staying at the Airport Hotel and for your excellent review. Sincerely looking forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Excellent airport hotel well situated in the T3 Departures hall. We arrived in T2 which was only a 10 minute walk away. The rooms were a good size, very clean, and the breakfast was great.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
JJ
Deluxe Room (2 beds)
Stayed in Oct 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Oct 4, 2023
Excellent location and service, I have booked this hotel for my mum as she needs to stay in Xi'an overnight due to an interchange, she carries two pieces of luggage , it will be too much hassle carrying those . She leaves the luggage in the hotel and take tube to visit downtown Xi'an come back for a really good sleep. Much appreciated
Response from Property: Dear Airport Family, hello! Thank you for staying at the Airport Hotel and giving us your satisfactory feedback. Receiving guests from afar, the smiling face that blooms is our initial logo. The gentle language of hope is like a breeze blowing away the fatigue of the journey. We will continue to maintain our service quality and enthusiasm, bringing every guest a pleasant check-in experience. Thank you for your recognition of our service. We sincerely look forward to your next visit!
Nish
Deluxe Double Room
Stayed in Oct 2023
Couples
10 review
4.7/5
Amazing
Posted on Oct 8, 2023
The hotel was clean and the staff are friendly. The room itself was spacious and comfortable.
Response from Property: Dear Airport Family, hello! Thank you for staying at the Airport Hotel and giving us your satisfactory feedback. Receiving guests from afar, the smiling face that blooms is our initial logo. The gentle language of hope is like a breeze blowing away the fatigue of the journey. We will continue to maintain our service quality and enthusiasm, bringing every guest a pleasant check-in experience. Thank you for your recognition of our service. We sincerely look forward to your next visit!
Li
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
8 review
3.5/5
Posted on Dec 13, 2023
Room temperature is unbearably ablely too high. It cannot be cool down.
Response from Property: Dear guests,Sorry for leaving you with an imperfect stay experience. Please allow me to explain to you that since we are a hotel in northern China, the temperature is low in winter, so our rooms are heated. Since it is central heating, there is no air conditioning.You can feedback to us when you check in, we can take other measures to cool your room, sorry again, wish you a happy life!
WH#A
Deluxe Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Great location for our late flight stay
Response from Property: Dear Airport Family, Hello! Thank you for staying at Airport Hotel and for your satisfactory comments. Welcoming guests from afar, a blooming smile is our original logo, and gentle words are like a breeze to blow away the fatigue of the journey. We will continue to maintain our service quality and service enthusiasm, and bring every guest a pleasant stay experience. Thank you for your recognition of our service, and sincerely look forward to your next visit!