Ascott Embassy Sathorn Bangkok

Ascott Embassy Sathorn Bangkok Reviews

Ascott Embassy Sathorn Bangkok

No. 59, S Sathon Rd, Thung Maha Mek, Sathon, Sathon, Bangkok, 10120, ThailandView Hotel Details
Ascott Embassy Sathorn Bangkok
Ascott Embassy Sathorn BangkokAscott Embassy Sathorn BangkokAscott Embassy Sathorn Bangkok
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Ascott Embassy Sathorn Bangkok Guest Reviews

4.5/5
Great
1349 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1349)
Positive reviews(1289)
Reviews with photos/video(487)
Great swimming pool(114)
Large rooms(93)
Loved the view(57)
Friendly front desk staff(51)
Near shopping area(37)
Has an infinity pool(32)
Offers pick-up/drop-offs(21)
Easy to call taxis(12)
Negative reviews(60)
Sani7
Deluxe Room King
Stayed in Jul 2024
Solo travelers
19 review
3.7/5
Posted on Sep 2, 2024
The location of the hotel is good because it is a walk away from Silom. As a solo traveler, I was pretty much down town and things were close by. The pool was nice and there is a sauna available. I had to call the front desk for a plate but they were not answering their calls. I had to call room service but they kept referring me to the front desk. It took an hour just to get a hold of them. I wasn’t impressed about that.
Response from Property: Dear Sani7, Thank you very much for sharing your experience. We're glad you enjoyed our location, pool, and sauna. However, we sincerely apologize for the inconvenience you faced when trying to reach the front desk. This isn't the level of service we strive for, and we appreciate you bringing it to our attention. We'll address this with our team to ensure better responsiveness in the future. We hope to have the opportunity to improve your experience on your next visit. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Jane. S
Premier One Bedroom Room
Stayed in May 2024
Travel with friends
26 review
5.0/5
Outstanding
Posted on May 9, 2024
The hotel staff are really nice and polite! Really enjoyed the staying and breakfast there. Pha-Wis is professional. Look forward the next visit.
6/10
Response from Property: Dear Jane S., Thank you very much for taking the time to share your valuable feedback via trip.com following your recent stay with us. We are very pleased to learn that your stay with us exceeded your expectations and you had a great time to be looked after by our team. Your kind words have been passed on to Mr. Phawis for his remarkable service. This will definitely motivate them to continue their attention to guests and details in our services. Thank you again for your time and we look forward to an opportunity to welcome you back in the near future. Best regards, Tidarat Luckanapachuenkul | Assistant Guest Service Manager
Anonymous User
Premier One Bedroom Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Very good!
Response from Property: Dear Valued Customer,Thank you for your perfect rating! We're delighted to know that you had an enjoyable experience with us. We appreciate your support and look forward to welcoming you back in the near future.Best regards,Pornthippa BoonchaliewGuest Service Manager
mcerea99
Executive Studio
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The hotel was clean, room very new and big. The pool on the roof is cool and the gym is well-equipped. Great experience overall
Response from Property: Dear mcerea99,Thank you for your wonderful review! We're delighted you enjoyed our clean, spacious rooms and pool. It's great to hear you found our gym well-equipped. We hope to welcome you back for another great experience soon!Best regards,Pornthippa BoonchaliewGuest Service Manager
Anonymous User
Executive Studio
Stayed in Jan 2024
Solo travelers
22 review
4.5/5
Great
Posted on Jan 6, 2024
Overall it’s still a good hotel to stay. However, the hotel management should really pay more attention to restrict hosting big parties in the hotel rooms, this has definitely impacted the guests who just want to stay in the hotel to have a peaceful holiday. The receptionist saw this home parties are happening at mid nights and they just ignored.
Response from Property: Dear Valued guest,Thank you for choosing our hotel and sharing your thoughts. We're delighted to hear that you found your overall stay enjoyable. We appreciate your feedback regarding hosting big parties in hotel rooms and sincerely apologize for any disturbance it caused. Rest assured, we take your concerns seriously and will address this issue with our management team to implement stricter guidelines. Your comfort is our priority, and we're committed to ensuring a peaceful environment for all guests. We hope you'll consider staying with us again, and we assure you of a more serene experience.Best regards, Kanyapatch Thanee Assistant Guest Service Manager
Guest User
Deluxe Room King
Stayed in Jan 2024
Travel with friends
31 review
3.5/5
Posted on Jan 6, 2024
This hotel very comfortable but for service for sutle bus drivers always late and telling us wait 10 minutes ( ex : 11:00 am he always drive at 11:10 ) Gym not good enough
Response from Property: Dear Valued guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the delayed shuttle service and any shortcomings in our gym facilities. Your feedback is invaluable, and we are actively addressing these issues to enhance our services. We value your patronage and hope to welcome you back, providing a seamless and enjoyable stay in the future.Best regards,Kanyapatch ThaneeAssistant Guest Service Manager
Guest User
Executive Two Bedrooms
Stayed in Mar 2024
Family
4 review
2.7/5
Posted on Apr 1, 2024
service in normal, and facility is so ole
Response from Property: Dear Valued guest,We appreciate your feedback and apologize for any shortcomings you experienced with our facilities and service. Please know that we take your comments seriously and are constantly working to improve both the quality of our amenities and the level of service we provide. Your satisfaction is important to us, and we will use your feedback to make necessary enhancements. We hope you will consider giving us another chance to better serve you in the future. Thank you for bringing these matters to our attention.Best regards, Kanyapatch Thanee Assistant Guest Service Manager
Brady Guo
Premier One Bedroom Room
Stayed in Jun 2024
Couples
5 review
4.7/5
Amazing
Posted on Jun 28, 2024
It's 10 minutes walk to chong nosi BTS. Other than that the rest is perfect! My studio room is so spacious. Love it!
Response from Property: Dear Brady Guo, Thank you very much for your feedback! We're delighted to hear that you love your spacious studio room. While we understand that the 10-minute walk to Chong Nonsi BTS might be a bit inconvenient for some, we're thrilled that everything else was perfect for you. We hope to welcome you back soon! Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
aerxzs
Deluxe Room King
Stayed in Dec 2023
Travel with friends
12 review
4.5/5
Great
Posted on Dec 25, 2023
Overall a good stay for the price. Aircon was quite warm, lowest temperature was 22 degrees Celsius, so we ended up waking in the middle of the night.
Response from Property: Dear Valued guest,Thank you for your kind time to provide us the feedback of your recent stay with us. We are delighted to learn that you enjoyed the stay with us and it was our pleasure to have you as our guest. We hope to have a chance to welcoming you back again soon. Best regards,Kanyapatch ThaneeAssistant Guest Service Manager
LorenzoS95
Deluxe Room King
Stayed in Dec 2023
Couples
10 review
4.5/5
Great
Posted on Dec 12, 2023
The hotel provides a top-notch experience with efficient check-in and friendly service. The room was spacious, clean, and comfortable, and the bathroom, while lacking slippers, was also well-maintained. The pool was spacious but had cold water. Breakfast was good but not exceptional. Overall, it offers good value for money.
Response from Property: Dear Valued guest,Thank you for your kind time to provide us the feedback of your recent stay with us. We are delighted to learn that you enjoyed the stay with us, and it was our pleasure to have you as our guest. We hope to have a chance to welcoming you back again soon. Best regards,Kanyapatch ThaneeAssistant Guest Service Manager
Dave Ross
Executive Two Bedrooms
Stayed in Aug 2024
Family
6 review
4.5/5
Great
Posted on Aug 8, 2024
Fantastic 2 bed apartment! Brilliant staff and a great base for exploring BKK
Response from Property: Dear Dave Ross, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay in our 2-bedroom apartment and found our staff brilliant. It's great to know that our location served as a perfect base for exploring BKK. We hope to welcome you back soon! Best regards, Tidarat Luckanapachuenkul | Assistant Guest Service Manager
Nathaniel
Deluxe Room King
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Took a solo trip to Bangkok, chose this place being close to the metro to get around. This place was clean and pleasant, with very nice staff members. The pool is ok, just good for relaxing, not really a good view of anything. The gym is small with limited equipment, but enough to get a decent workout. Didn’t eat breakfast or dinner there, so I can’t speak on those amenities. I would definitely download the Bolt app to get around. Overall all I’d give it a 8/10.
Response from Property: Dear Nathaniel, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our location convenient for metro access and appreciated the cleanliness and friendliness of our staff. We're glad you enjoyed relaxing by the pool and found the gym adequate for your workouts. Your tip about using the Bolt app is much appreciated and will be useful for future guests. We hope you'll choose to stay with us again and perhaps try our breakfast and dinner options next time. Safe travels and we look forward to welcoming you back! Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Haoran
Executive Two Bedrooms
Stayed in Nov 2023
Travel with friends
1 review
4.5/5
Great
Posted on Nov 7, 2023
This room is very spacious and luxurious. I can see the beautiful city view from the room. However, one thing I don’t understand is the pool design. At night the pool would have the colorful flashlight on the side, which is very ugly….
Response from Property: Dear Haoran,Thank you for your kind time to provide us the feedback of your recent stay with us. We are delighted to learn that you enjoyed the stay with us and it was our pleasure to have you as our guest. We hope to have a chance to welcoming you back again soon. Best regards,Kanyapatch ThaneeAssistant Guest Service Manager
Scott
Premier One Bedroom Room
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 27, 2024
We love staying here, Pang on reception is fantastic! The room is large, comfortable and has everything we needed.
Response from Property: Dear Mr. Scott, Thank you very much for your delightful review. We're thrilled to hear that you love staying with us and Ms. Pang/Reception made a fantastic impression. Your kind words have been passed on to Ms. Pang for her remarkable service. It's wonderful to know that you found the room large, comfortable, and well-equipped. Your positive feedback is highly appreciated, and it motivates our team to continue providing excellent service. We look forward to welcoming you back for another enjoyable stay. Best regards, Tidarat Luckanapachuenkul Assistant Guest Service Manager
Anonymous User
Deluxe Room King
Stayed in Nov 2023
Couples
3 review
4.5/5
Great
Posted on Nov 6, 2023
Got a room upgrade for 800baht per night, definitely worth it with the appliances especially when you are staying for a long period.
Response from Property: Dear Valued guest,Thank you very much for your feedback. The quality of our guest experience and service is our focus. We have to thank you for bringing up this matter and We do apologize for any shortcomings that may have affected your satisfaction.We hope you will provide us with another opportunity to serve you better in the near future. It would be our pleasure to welcome you back and exceed your expectations.Best regards, Kanyapatch Thanee Assistant Guest Service Manager