Emporium Suites by Chatrium Reviews

Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.We apologise for the trouble you experienced with our elevator system during your stay. We understand how frustrating this situation can be and that is definitely not the experience we want you to have at Emporium Suites by Chatrium.We are in the process of upgrading our elevators to make them faster and more reliable, and we are doing our best to get this done as quickly as possible. We truly appreciate your patience and understanding.On a separate note, I have share your constructive feedback concerning of the cleanliness to our Housekeeping team especially our Executive Housekeeper for the corrective improvements.We hope it will be not too long before we have the opportunity to welcome you again in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager

Response from Property: Dear Guest, Greetings from Emporium Suites by Chatrium.Thank you very much for taking the time to share your high score review with us. We truly appreciate your kind review and are delighted to read that you had a wonderful time at our hotel. We are delighted to hear that you enjoyed our excellent location, clean and tidy rooms with good sound insulation, and our diverse, rich, and delicious breakfast. Your positive feedback is greatly appreciated and motivates us to continue providing top-notch service to our guests. We look forward to welcoming you back again in the not-too-distant future, and our associates will be more than happy to serve you. Sincerely yours, David George Vileo Front Office Manager

Response from Property: Dear LY-CC,Greetings from Emporium Suites by Chatrium.I would like to sincerely thank you for your review of your stay at our hotel. It was with great pleasure that I read your kind comments regarding your Emporium Suites by Chatrium experience and I am delighted that you enjoyed every aspect of your time with us.We certainly hope that on your next visit to Bangkok, you will visit us again where you will be assured a very warm welcome.Sincerely yours,David George VileoFront Office Manager

Response from Property: Dear Ai Lay,Greetings from Emporium Suites by Chatrium.Thank you very much for your kind review of your experience at Emporium Suites by Chatrium and for the high ratings you have given us. We are delighted to note that you found your stay with us highly satisfactory and that the quality of service rendered by our staff greatly contributed to making your stay even more pleasant and comfortable for you.Please accept our sincere apologies for any inconvenience caused concerning of one elevator was closed for upgrading the system. We're working to improve speed and reliability in the future. Thank you for your kind understanding and patience.We hope it will be not too long before we have the pleasure of welcoming you back again at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager

Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.We hope it will be not too long before we have the opportunity to welcome you again.Sincerely yours,Chatchawan NapawanGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us. While I’m pleased to hear that you found the hotel to be nice, I sincerely apologize for the frustrating experience you had with our lifts.I understand how long waits and crowded lifts can negatively impact your stay, and I’m sorry that this was such a persistent issue during your time with us. Please know that we are aware of the challenges with our lifts, and we are actively looking into ways to improve the situation for our guests.Your comfort and satisfaction are important to us, and I regret that we fell short in this area. We appreciate your feedback as it helps us identify areas where we can make improvements.Thank you again for your comments. We hope you’ll consider staying with us again, and if you do, I would be more than happy to assist with your reservation to ensure a more comfortable experience.Sincerely yours,David George VileoFront Office Manager

Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.I sincerely thank you for your review of your stay at our hotel. It was with great pleasure that I read your kind comments regarding your Emporium Suites by Chatrium experience and I am delighted that you enjoyed every aspect of your time with us.Please be advised that the odd-numbered rooms will be on the left-hand side and the even-numbered rooms will be on the right-hand side when exiting the elevator.We certainly hope that on your next visit to Bangkok, you will visit us again where you will be assured a very warm welcome.Sincerely yours,David George VileoFront Office Manager

Response from Property: Dear nabinana,Greetings from Emporium Suites by Chatrium.May I say how much I deeply appreciate you considering us a good choice among the hundreds of hotels available in Bangkok and it was our pleasure to be of service to you during your Bangkok trip.On behalf of the Emporium Suites by Chatrium team, may I end by saying that we hope on your next visit to Bangkok, we might enjoy the pleasure of your company once more.Yours sincerely,Chatchawan NapawanGeneral Manager

Response from Property: Dear Sam,Greetings from Emporium Suites by Chatrium.Many thanks for sharing your experience with other fellow travelers in this forum and thank you for choosing Emporium Suites by Chatrium as accommodation during your recent visit to the 'City of Angels'. We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval.We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.Sincerely yours,Chatchawan NapawanGeneral Manager

Response from Property: Dear Sanseab,Greetings from Emporium Suites by Chatrium.May I begin by offering a heartfelt personal apology regarding your stay and those elements which led you to award us a “terrible” below average score. We are not going to make excuses for your time with us and can only say how truly sorry I am that your recent experience did not live up to your expectations.Your feedback/ review was especially disappointing to read given the vast number of satisfied guests we have welcomed over the years which has allowed us to achieve high score ranking on this platform and these lapses in our usual stringent standards is not what you rightfully expect from a hotel such as ours.Please be informed that I have already shared your constructive feedback with our Department Heads in order to improve our services and products.I would like to end by saying that as a Emporium Suites by Chatrium property we are committed to acting on the comments and feedback we receive from our guests and I hope you have the opportunity to visit us again in the near future and witness first-hand the results of your invaluable input.Sincerely yours,Chatchawan NapawanGeneral Manager

Response from Property: Dear SP24,Greetings from Emporium Suites by Chatrium.May I begin by thanking you for taking the time to write a review of your stay with us. Your comments on this platform are essential in allowing us to serve our valued guests to the very best of our capabilities at all times.We feel glad to know that you had a pleasant stay with us and that you enjoyed our hospitality.We hope this is not your last visit to our hotel as it would be our pleasure to welcome you back on your next visit to Bangkok.Sincerely yours,Chatchawan NapawanGeneral Manager

Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.It was with great pleasure that I read your kind comments regarding your stay with us and I am delighted that you had such an enjoyable time at our hotel. Your positive feedback only encourages us to continue towards our goal of offering guests a remarkable experience while staying with us.I would like to say that it was a genuine pleasure to serve you during your time with us and we look forward to welcoming you back in the very near future.Sincerely yours,Chatchawan NapawanGeneral Manager

Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience and would like to thank you for sharing your impressions with other people from around the world.We would be delighted if we could have the pleasure of your company once again on your next visit to Bangkok.Yours sincerely,Chatchawan NapawanGeneral Manager

Response from Property: Dear David Oon Tian Aun,Greetings from Emporium Suites by Chatrium.On behalf of the entire team of Emporium Suites by Chatrium, I would like to thank you for your feedback regarding your stay with us. We are happy to hear that overall you enjoyed your time with us.I must however offer my most sincere apologies for the stain on the bedsheet which you covered during your visit. Please rest assured that this will be brought up to the attention of our Executive Housekeeper to find corrective improvement in this area.We truly hope it won't be long before we have to opportunity to welcome you again at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager