Mercure Hotels in Bangkok

A great hotel which was excellent value for money. The lobby alone is impressive as you arrive, and staff is very polite and helpful, from the stewards opening the door, to the desk staff and also the cleaning staff. Rooms are spacious and comfortable although the mattress in my room would benefit from an upgrade. Amenities are great, the gym has a very decent amount of equipment and the pool is very nice too although pretty much always in the shade so even in the middle of the afternoon the water isn’t too warm! Finally the location is very decent too, there’s a 7-11 just outside the hotel and you can walk to China Town within 25 minutes. I would definitely stay there again. That said, I was somewhat disappointed that despite being told I was upgraded to an Executive room, my room had a view facing the opposite building instead of the cityscape which was what I expected based on the pictures.

Hotel is in the prime location but as per the photos in the app while booking it was not like same. This is first time when a hotel charge for luggage handling when you checkout and go for 3 to 4 hours outside before taking the flight. Beds are making sound while you take a side also.

The hotel is very fantastic. Big and beautiful But the rooms have to make repairs all the facilities are old The hotel offers bathrobes - we didn't have any, apparently they don't supply all the rooms. The cleanliness of the room is lacking - they don't clean continuously, put the wet towels back on the hanger instead of changing them. There is no further word about the bedding - they did not change it but arranged it. There are a lot of cockroaches in the rooms and parts of the hotel. Spraying is needed, in order to clean the room we moved the chair to throw out the cockroach we found in the room. The cleaner apparently considered him one of the guests because she simply moved him to the entrance. The furniture in the room is beautiful but old.. hot water handles are missing - not enough for a long time. Sometimes you have to wait a long time. We did not enjoy hot water

Location wise is very good in the middle of Chinatown. Pros in staying here is u won't get hungry every where is food. 7/11 is also beside only.still got mini money charger outside hotel if u run out of bath. Will still here again next time. MRT is also 3 mins walk. Service is good too.

First of all, thank you for the complimentary airport pick up at BKK, good coordination and English communication from your staff, Wimonrat sukrasebya further helped me in getting a comfortable and speedy ride to the hotel. 👍👍👍 Being a solo and leisure traveler, I was not able to take a swim and sunbath after breakfast as the swimming pool is located on the west side of the hotel. This means the sun won't hit the swimming pool until 2pm. This has really ruined my trip and I was very disappointed but I know there is nothing the management can do about it.😅😅😅 Then the next issue is the bathroom. First, the water faucet is located too close to the edge of the sink, so water splashes around the entire sink top and everything is wet. Please see the attached photos. Secondly, the shower cubicle does not have a door and result in water splash again. But luckily this can solved by putting a floor towel outside the area to avoid slipping. 😩😩😩 Moreover, it is the English level of the staff. It is not up to par in such an international renounced hotel management property. I got my toe hurt in the swimming pool and then asked for an adhesive bandage, but noone understood what I said on the phone until they saw the attached photo. Later on, the staff told me that they run out of bandages. Eventually, they managed to get me a couple of them to stop the bleeding. 😅😅😅 Finally, I would say the service and friendliness of the staff was good and responsive. It would be much better if they can get more training in the language skill especially in English. In conclusion, I have to say that I won't be staying with that hotel again in my future visits to BKK, simply because the swimming pool is really bothering me as I won't be able to get sunbath and a swim in the morning after breakfast.