Novotel Barcelona City Reviews

It's clean and spacious, but it's not a romantic hotel. The basic amenities provided are lacking, the water temperature in the swimming pool is very cold, and the sauna seems to be poorly maintained. But it's a good choice if you're going with family.

Hotel location is not in the city but a good place to stay where there is eateries around and also market nearby

Clean room located near a shopping area. Can easily get groceries. Parking is convenient at the hotel if you’re staying for the night, just pay at the reception after.

Hotel was alright, the only annoying thing was the staff at the reception keep asking for proof of staying at the hotel, where I went up to my room and was made to come back to the reception to show them my passport

The staff is really nice, good location ans awesome breakfast. However in the room 1005 we could hear every time someone flossed the toilet and that was a real negative point ( even with the door closed in the bathroom ).

The facilities are very old and degrared. The restaurant was not enough room for the guests to have a comfortable space for breakfast. The food was ok but didn't changed a single thing during our 4 night stay. We noticed the table was not totally clean when we sat for our breakfast. The lifts are so tiny and really slow. The restroom at ground floor is miserable. In general the facilities as well as the services are substandard for a 4* hotel. Our room was kind of suit but it was totally a disappointment. When we enter the room, it seemed like walking into a sauna as it's so very hot 🥵 🔥 🥵 even we did do pre-checkin, with the fridge not working, water leaks on both showers place and toilet making the bathroom wet and moist all the time, not mentioned the shower place was too tiny even for an Asian woman like me. The curtains looked like a mess and floor carpet smelled urines (maybe the previous baby guess left some). It was too dark in the room as it didn't have enough light. We reported the issues of water leaks and the fridge doesn't work to the reception multiple times but didn't work out and the hotel didn't provide us an alternative room. It's definitely not the Accor standard as I never ever experienced such a bad experiences like this for almost 20 years using this brand. It was a shame. I'm requesting for a refund as they can't sell a fault product to clients, definitely not, if they care about their clients.

Stayed for only for one night but the friendly and accommodating staffs made it worthwhile. The room is a getting old and the LED TV is quite small but the bed is very comfortable. Breakfast selection is good. The location is also good. There is a shopping centre opposite the hotel. Overall I will stay again in this hotel.

Extremely helpful and friendly hotel staffs. 👍🏻👍🏻. Great location, easy access and Carrefour hypermarket just across the road.

Great place

Facilities: The hotel is in a good location, close to the subway, and next to a landmark building. The facilities are great in Barcelona, ​​and the room is big enough. Sanitation: Very good sanitation Environment: The rooftop bar is very good, and there is a shopping mall opposite, which is very convenient for eating and drinking Service: Although the room was assigned to the wrong room on the first day, the parking fee was waived for two days, and the room was changed to a view room on the second day Overall good

I stayed at the hotel for one night, everything was fine, but for this price it was expensive. The pros were a very tasty, varied breakfast, the mattress in the room was comfortable, there was a kettle in the room, the view from the window was good, the windows were clean, and there was a taxi stand opposite the hotel, which was very convenient! The cons were that the shower had poor pressure, the towel was very old, it was unpleasant to dry off! There were also no slippers or toothbrush, for this price... there was no water either.

The front desk service of this hotel is very poor. They use early check-in as a threat to force customers to become Accor members. My friend said he would rather not check in early because he didn't want to leave an email. I hope the hotel can strengthen employee training. Becoming a member should be voluntary. You can recommend it but you can't use it to blackmail customers.

The location is great, but I can't find anything to praise about it except the location. It doesn't look like a four-star hotel with the configuration and service it should have, but more like a budget hotel.

It's hard to believe that this is actually a Ctrip 4-star hotel. I rarely give a bad review to a hotel. Facilities: I wanted to use the laundry service, but found that there was no pen in the room. Because I had to check the laundry delivery form, I was too lazy to ask the front desk to borrow it later. The bedside equipment is also very basic, not even a USB... The roof terrace is also a scam, and the swimming pool is under maintenance (see video). Cleanliness: On the first night of my stay, I found black spots on the quilt cover and uneven pillows. Environment: The transportation is quite convenient, and taxis are almost always available in front of the hotel. It takes about 8-15 minutes to walk to the nearby subway and bus station. If I had to praise it, the view from the corner room we stayed in could be given 3 stars. Would not recommend staying here, there are definitely better options at the same price.