Hotel Granados 83, a Member of Design Hotels Reviews

Response from Property: Dear Guest,Thank you for taking the time to give your opinion about your stay.It is with great appreciation that we receive feedback from our guests.We understand that you were not fully satisfied with the complimentary coffee capsules and water provided. At Granados 83, we offer a welcome gift of coffee capsules and a bottle of water upon arrival to ensure you can unwind comfortably after your journey. Subsequent to this, we have a variety of beverage options available through our 24-hour room service and minibar for your convenience throughout your stay.We hope you were able to appreciate the unique atmosphere of our hotel, from the Asian art collection to the serene terraces and our central location in the heart of Barcelona's vibrant Eixample district.We hope to have the opportunity to welcome you again soon.Best regards,María Rosa Castillo, General Manager

Response from Property: Dear customer, thank you for sharing your stay experience with us. We are delighted that you appreciated the unique character of our hotel and the chain it belongs to, as well as the special benefit of free admission to the Egyptian Museum of Antiquities in Barcelona with your stay voucher. However, we regret that your experience in other areas did not meet your expectations. Our guest room design strives to maximize the limited space, spending a lot of time on optimization. Regarding ventilation issues, we do limit the opening of certain windows for safety reasons. However, if guests require it, we will be happy to open it for you. As for cleaning standards, our hygiene team cleans rooms every morning and, if necessary, morning and evening to ensure the rooms are tidy. The coffee machine and hot water kettle services we provide should meet the needs of guests in a timely manner. We deeply apologize for this omission. As for the taste of drinking water, we usually ensure that we provide good quality hot water and we will investigate the matter immediately to ensure the quality of the service. Finally, we hope you enjoy the collection of Asian art we offer to our guests. The Granados 83 hotel not only has a beautiful industrial architectural style, but also houses a large collection of art from India and Cambodia, which is also a unique feature of our brand. Hope to welcome you again in the future. Best regards, María Rosa Castillo, General Manager