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5 star

Hotel El Palace Barcelona
4.8/5112 Reviews

Hotel El Palace Barcelona

Barcelona City Centre Barcelona|0.26km from Jardines de la Torre de Les Aigues

Latest booking 17 hrs ago

We stayed 7 nights in this historic hotel and celebrated a special occasion during our trip. The hotel is truly beautiful & elegantly decorated, however the service levels were inconsistent and sorely disappointing for a hotel of this standard & price. Also, there was unfortunately no special factor that made this hotel memorable. Rooms - we booked a classic double room for 3 people & got upgraded to a deluxe room on a high floor. While I appreciated the upgrade and the room decor was beautiful, the bathroom (while spacious) was in visible need of refurbishment. The paint was badly peeling in certain parts, the closet doorknob came off on our third day, the glass shower door wouldn't close fully so the bathroom got wet during a shower. I'm not expecting a newly renovated room but for the price, the room should at least be in good working condition. Housekeeping - was very inconsistent and there was a severe lack of attention to detail. Some examples: - Upon check in, the room curtain was unhooked from the first hook and messily hanging - it took 3 days for housekeeping to finally notice & fix this. - For the entirety of our stay, all room amenities were provided for 2 (not 3) people despite us having booked & paid for 3 people. - Used wine glasses & water mugs were not washed for several days until we called housekeeping to do so. - On several days, I came back to my luggage having been moved haphazardly (I think they were trying to make up the extra bed) and not put back in its place. - Turn down service was done beautifully on some days and not at all on other days. Rooftop terrace - was a gorgeous place to dine, food was excellent and the service was lovely. We felt very welcome here and it was a real treat dining here! Definitely try the rooftop terrace at least once! Front desk, concierge and bellman were excellent. The concierge was helpful with dining recommendations and guest relations gave us a cake for the special occasion we were celebrating. The bellman was attentive to get us taxis & always greeted us with a smile. Breakfast - is definitely worth a try! The breakfast room is beautiful and the drawing room leading to it is so regal & gorgeous. Generous spread of food & service was warm as well. Amar - dined here & paid over 400 euros but it was a shockingly disappointing experience. The bread, starters, petit fours & decor were wonderful - but the 200 euros of seafood we ordered was not fresh at all and the service was disinterested & careless. We were abit shocked at how bad it was for a Michelin restaurant. Bluesman cocktail bar - did not try. There's a 50 euro per pax minimum spend but perhaps this could be waived for hotel guests who are already paying a lot for a room. Overall, we enjoyed our stay but felt greatly let down by the service standards at this otherwise lovely hotel. Unfortunately, I highly doubt I'd return here again but sincerely hope the hotel improves its service standards to match its elega

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Top rated hotels in Barcelona

Searching for hotels near Jardines de la Torre de Les Aigues? Compare room rates and reviews to find your ideal stay.
The 8 Boutique B&B
4/523 Reviews
Barcelona City Centre
Pros: Great location; beautiful, clean modern rooms; great coffee, lovely appointed kitchen that guests may use. Cons: Lack of communication; no sound proofing between rooms & halls; AC didn't work. I would not stay here again & therefore would not recommend this hotel. I’m still baffled as to the high ratings on this website and other travel websites. I’ll be wary to go by ratings again for accommodations I find on this website and other popular travel websites. 1) When we arrived there was no one available to let us in. The reception is open only from 12:00 pm - 7:00 pm. Check in is at 3:00, no one was even available to leave luggage. It's extremely inconvenient. We wasted a lot of time the day of check-in. We sent multiple WhatsApp messages & could see that they had been received, but there were no responses even though I requested responses. A phone call ended in a hang up on their end. There was a sign on the door stating the hotel would be closed until after the day we had a reservation to check in. This was disconcerting (see photo). Someone should man the desk during normal business hours, 9-5. In speaking with other guests & even the hotel staff at another nearby accommodation, this is a frequent event. Other travelers there during our stay had a similar experience --- wasting a lot of time trying to check in or drop-off bags. 2) Temp control didn’t cool the room. The thermostats in the room don’t control the temperature in the rooms. We had left one of our keys, which work the outlets, plugged in the entire day. The room was still hot when we returned early evening. The owner suggested we leave the key in the outlet totally disregarding my comment that we had done exactly that — left one of the keys in the outlet all day. When we returned at midnight, the room was still hot & this was May. I cannot even imagine the inferno the room will be in the summer months. 3) There's minimal soundproofing. You can hear guests from other rooms and in the hallway.
Ocean Drive Barcelona
4.5/563 Reviews
Barcelona City Centre
From entering the hotel to the time we checked out we were treated like royalty. We came to Barcelona for the weekend to celebrate my birthday and on the day of check in I was greeted by beautiful patisserie and a bottle of chilled cabs in our room! Our first breakfast was heralded by complimentary pancakes and the staff were so courteous and helpful. But what made our stay so special was that this isn’t just an ordinary city hotel. They ooze individuality at every opportunity, from the selection of drinks in your room to the evening entertainment and everything else in between. This is our little secret hideaway in Barcelona, and we shall be returning.
Fisa Rentals Gran Via Apartments
4.2/55 Reviews
Barcelona City Centre
We stayed in three, two adults and one boy, the clean environments. The hotel is very comfortable and comfortable to take the metro and especially to walk to Barcelona (we never took the metro, always walked ). Someone wrote that there is the problem of light, there were electrical staples in our apartment, so there was no problem. In the end, if we were to go back to Barcelona, we'll be back here ...! The only thing I didn't like, is the lead that they put on the boy's single bed in the living room, was sleeved with candle and seemed not very clean ... for the rest super satisfied!
Hostal Colkida
3.7/529 Reviews
Barcelona City Centre
Stayed here at very short notice after our original booking let us down as we tried to check in.... Thanks to Google we found this place after a bit of a panic. On arrival, very friendly member of staff checked us in. The room was small but clean with a nice bathroom. Best of all it had a balcony with steps which led down to the terrace. This was a lovely place to sit in the evening with a glass of wine before going out. It's a quirky place. The tiniest lift ever. Rooms all over the place. No frills but we loved it. Location wise, it's within walking distance of Las Ramblas. There are buses nearby to Port Vell and the beach. Lots of shops and restaurants around. It wasn't part of our original plan but we are really glad we ended up here.
Catalonia Eixample 1864
4.1/546 Reviews
Barcelona City Centre
Stayed at this hotel with a friend (separate rooms). Great location and rooftop views are nice. The pool is small but unique. If I'm being honest the color of the water made both of us afraid to go in. Both rooms also felt hot like the A/C was barely working. I didn't complain but my friend did and they weren't able to fix it. I mentioned it upon checkout. Great staff and the breakfast was really good.
Hostal BCN 46
3.6/523 Reviews
Barcelona City Centre
Room 111 Zero maintenance, the bathroom door was so swollen (rotten wood) that it didn't even lock, not just with a key, it didn't lock at all! Good location and 24 hour reception. Too bad to have discovered such a dirty and not very green Barcelona

Frequently Asked Questions

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    Arcelon Hotel,Hotel Best AraneaandCatalonia Atenas are some of the most popular hotels.

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