The Windsor Town House

We liked where it was situated. Not right in town but only a short walk to restaurants,coffee shops and all the tourist sights.

We had a great stay, the room was lovely and the staff were very helpful and welcoming. We got some good tips on what to do in Bath, and the location is excellent for walking to restaurants and the city's attractions. Looking forward to returning next year.

The location and people are great!

So cute. Could use a little touch up paint and calk in the bathroom.

I booked this B and B after much investigating of other places in Bath. I went with it because I saw it was a short walk to the shops and this is very important as my Mum is recovering from a broken back and has limited mobility. I booked a garden room at extra expense as a treat . I specifically asked reception if the room was on the ground floor because Mum still can't do stairs. I was assured it was so I paid over a£400 deposit. More fool me ! When we arrived we were met by a very pleasant young man who took us through check in. When he finished he offered to take our case downstairs to our room. I asked what he meant and he said our room was down 2 flights of a winding staircase I explained Mum can't do stairs and that I had asked on booking and was assured it was ground floor. There was no way she could even attempt them .I rapidly had to get another hotel . I managed but it cost me another £1000! I asked reception if he could get us a refund or even half the money and he said he would try his best .We moved to another hotel and I got an email next day from the manager saying that as a goodwill gesture they would keep the deposit it would not charge the rest !! I explained it was a treat for Mum and I as we have recently lost my Dad .. She couldn't give a fig and would not budge on the situation I appreciate the booking policy is non refundable but this was an unusual situation and a little leeway would of helped .. Disgusted by her total lack of humanity and basic human decency ..