Voco Beaune – CITÉ des Vins

I saw the great reviews here and the facility looked nice so I booked this hotel. I just got back from my stay and I am 100% sure that these reviews are fake so I want to warn others. We got to the hotel earlier than check in and our room wasn't ready which is absolutely no problem. We had planned to drop off our stuff and have lunch anyways. We get back at check in time and our room still isn't ready. They have had 3 hours notice at this point that we would be back at 3 after lunch. Then we head to the pool to wait for the room to be ready but I ask them to please let me know as soon as it is ready, as we have somewhere to be. An hour goes by and still nothing. At that point, I go back to check on things. Our room was ready, no one called us, or told us anything at all which was very frustrating. We probably would have been out there all day if I hadn't gone back to check. At this point we had to cancel our other plans because we didn't have enough time to shower and get there with the hour delay so we decide to nap. As soon as we start to nap there is an insanely loud alarm going off. This goes on for 20 minutes and the whole hotel has to evacuate. It ends up being a false alarm. I totally understand that things malfunction sometimes but the bigger issue was the staff. First off, at no point does anyone go around telling people that everything is fine, not to worry, or apologize for the inconvenience. The alarm just suddenly stops at some point. I expressed my frustration to reception between the check in process and the alarm going off but they literally did not care at all and barely gave me a sorry. At this point a normal hotel would have made some sort of commercial gesture - free breakfast, or at least try to pretend that they care at all, anything really. What's worse, I got the sense from their reactions that this alarm thing might be a regular occurrence as one of the staff muttered something that I should be grateful it wasn't at night. The next day we are going to see some wineries. We are leaving the hotel at 10:30 AM and the cleaning ladies are cleaning the room next door to us. We politely say hello and that we are leaving, we would like our room cleaned and that we would be back in the afternoon. We come back at 3:45 PM and the lady is in our room and just starting to clean it. I have no clue what she did from 10:30 AM - 3:45 PM as we were her next room to clean but I suspect she just did nothing. We are tired and just want to get in the room so we tell her it is no problem, she doesn't need to finish. We ask her to just refill the nespresso pods so that we can have coffee for the next morning. She says sure, leaves to go get them and never comes back. Another cleaning lady walks past the room and I ask her as well if we can get a refill. She says sure and that she would go grab some. Of course, she never comes back. Finally, I call the front desk. I express my disappointment again with the level of service and ask for coffee p