Guest User
December 17, 2024
My family woke up at 1 am to loud banging on our elevated (15 ft off the ground) veranda and our front door. When we called out twice, loudly, who is there, no one answered. We reached out to the concierge, who told us not to worry. We had to call 2 more times for them to do something about it. In that time, we also heard a screwdriver attempting to remove the door knob. When we spoke to the receptionist and management in the morning, they laughed at our fear, devalued our concerns, and lied that it was only a drunk guest until later they admitted it was a staff member. I had to message the general manager, Menchie Megrinio, dozens of times to get a response from her, and when she did respond, she just pretended nothing was wrong. Corrupt and dangerously run resort, which is a shame because the mountain is beautiful. Do not go if you care for the safety of your family. Visit Jos instead. I’ll add that we had to beg for hot water, even when the generators were on. Their limited generator hours were even more limited because they went on late and turned off early, and there is no affordable food, water, or snacks for purchase on the mountain.