Shangri-La Hotel, Beijing

前台lulu 服務態度很好！

開發票不方便，不能攜程開票

服務挺不錯（湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數湊字數）

真的服了，這家香格里拉怎麼符合五星酒店標準的。設施非常老舊，房間有異味，房間沒有浴衣，打電話叫前台才送來的浴衣。要不是入住時間太晚了，堅決不能湊合住，避雷。

服務中心Anita，很贊（òωó）👍

Making guests feel at home has always been the service concept of the hotel. This awareness is reflected in the specific services of the hotel staff, and every detail can be felt by the guests staying in the hotel. The receptionist I met this time was Queenie. Her enthusiasm, professionalism, patience, meticulousness and thoughtful service left a deep impression on me. I booked the hotel in advance, and received her call early in the morning on the day of check-in. She asked me in detail about my check-in time, whether I had any special requirements for the room, and detailed information such as the guests, and informed me of relevant information about the hotel. Remind me to inform the license plate number of this time so that I can go through the free parking procedures. Frankly speaking, I was moved by their service before I checked in. When checking in, she saw that I was carrying large luggage, and immediately called one of her male colleagues to help me deliver the luggage to the room, which surprised me a little and was so touching. When checking out, I met Queenie again, who asked us if we were satisfied with our stay in the hotel, and gave gifts to our children, who were very happy. Thank you Queenie and all the service staff involved in the reception of the hotel. Thanks to their efforts and professional and thoughtful service, we spent a pleasant weekend here.