ROYARD Hotel (Beijing New International Exhibition capital airport store)

ROYARD Hotel (Beijing New International Exhibition capital airport store) Reviews

ROYARD Hotel (Beijing New International Exhibition capital airport store)

Building 1, courtyard 10, Tianwei 4th Street, Tianzhu Airport Industrial Zone, Shunyi District, Beijing, ChinaView Hotel Details
ROYARD Hotel (Beijing New International Exhibition capital airport store)
ROYARD Hotel (Beijing New International Exhibition capital airport store)ROYARD Hotel (Beijing New International Exhibition capital airport store)ROYARD Hotel (Beijing New International Exhibition capital airport store)
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ROYARD Hotel (Beijing New International Exhibition capital airport store) Guest Reviews

4.5/5
Good
860 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(860)
Positive reviews(828)
Reviews with photos/video(161)
Convenient location(132)
Easy to get around(116)
Friendly front desk staff(110)
Close to airport(60)
Large rooms(51)
Would stay again(25)
Perfect for business trips(17)
Tasty restaurant(9)
Negative reviews(32)
Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Business travelers
9 review
4.2/5
Very Good
Posted on Jul 15, 2024
We were attending a convention at the Convention Centre so for us the location was good. Close both to the centre and the MRT. Outside of that, there is not much around. It was reasonably clean without being outstanding. The staff tried hard, The breakfast was plentiful but a bit on the bland side. The bed was comfortable and the bathroom ok. A nice choice for those entering the convention.
Response from Property: Dear guest,Thank you very much for your time to provide your facebook. Hotel is close to the New National Exhibition,it's the best choice for business client.We will improve it according to your suggestion,believe we will give you better experience next time. Thanks again and we welcome you back to ROYARD in the not distance future.
Guest User
Yuexin Family Room
Stayed in Apr 2024
Family
9 review
4.7/5
Amazing
Posted on Apr 18, 2024
Good hotel. Spacious rooms. Just missing a free shuttle bus to the hotel.
Response from Property: Dear guest,Thank you very much for your time to provide your facebook. Hotel is close to the New National Exhibition,it's the best choice for business client.Thanks again and we welcome you back to ROYARD in the not distance futuer.
A R Ravi Kumar
Deluxe 2-bed Room
Stayed in Oct 2023
Business travelers
7 review
1.0/5
Posted on Oct 13, 2023
Except for the location which is close to china exhibition centre, everything about this hotel is very bad. The service is very bad. The breakfast is terrible, the corridors are smelling of cigarettes, the room is smelling cigarettes, the linen is smelling cigarettes, the floor is washed but not cleaned so there is lot of water and one walks he can slip and fall away, the best hotel TO AVOID COMPLETELY. I WOULD NEVER RECOMEND OR BOOK THIS HOTEL . There are so many good hotels in China, why can not these peoiple learn. The front desk staff are VERY VERY GOOD NAD VERY VERY HOSPITABLE AND SUPPORTING. BUT THE HOTEL MANAGEMENT, THE CLEANING STAFF AS WELL AS THE BREAKFAST ARRANGEMENT IS TERRIBLE.
Response from Property: Dear guest: Our goal is to provide guests with a comfortable stay environment and the best service, thank you very much for your valuable advice to us, your praise will help us to continuously improve and maintain a high standard of service facilities, so that our services are increasingly perfect. Your suggestions and opinions are very important to us, 4) we will carefully study and solve, to provide you with a more comfortable and warm stay experience. The hotel staff is looking forward to seeing you again! Welcome to visit us again.
Saranporn
Deluxe 2-bed Room
Stayed in Oct 2023
Business travelers
4 review
3.2/5
Posted on Oct 12, 2023
Great Service, well-located but the facilities and cleanliness are not good. This is not such a 4-star hotel.
Response from Property: Dear guest: We are very happy to see your comments at the front desk. We are honored to receive your highest evaluation of our service, and we always maintain a warm and sincere service to our guests. The hotel is conveniently located near Shunyi New National Exhibition and Beijing Capital Airport. We have fed back the valuable opinions you mentioned to the housekeeping department and made immediate improvements. I believe our colleagues will be more meticulous in serving guests in the future. We will pay more attention to the details of this aspect, for your next arrival, we will do better!
Travelgent
Family Suite
Stayed in Aug 2023
Family
18 review
2.5/5
Posted on Aug 15, 2023
The major issue is the smell of the room. Looks like the apartment is finished with the renovation recently and the smell of chemicals was far too strong than acceptable.
Response from Property: Dear guest: We are really sorry to give you a bad experience, thank you very much for your valuable advice to us, we will continue to improve and maintain the corresponding service facilities, looking forward to you and your family stay again.
MelJay
Family Suite
Stayed in Apr 2023
Couples
25 review
3.7/5
Posted on Apr 20, 2023
Great customer service. Breakfast was very limited - could be better. Room was clean, modern and comfortable
Response from Property: Dear guests, I am very sorry that l failed to give you a full scoreexperience this time. We willcontinue to work hard to improvethe quality of every aspect. We lookforward to your next stay!
Muhyettin
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2023
The hotel really So clean and about breakfast also very good nice places
Response from Property: Dear guest hello, welcome to your hotel, thank you very much for your five-star praise, your recognition is our biggest driving force, looking forward to your next visit, give you a new experience, I wish you a happy life!
Guest User
Stayed in Apr 2023
Solo travelers
8 review
3.7/5
Posted on May 6, 2023
Room was good and spacious, my neighbours were a bit noisy though
Response from Property: Dear customers, thank you very much for your stay and favorable comments. Your recognition is the motivation for us to maintain our excellent service as always. We will continue to maintain our warm hospitality. Xiaoyue is very sorry for your bad experience. We will follow up in time and make improvements. We look forward to your visit again.
Guest User
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2023
Everything is good!
Response from Property: Dear Distinguished guests, thank you very much for your choice to stay at the Geisha Hotel and your highest comments on the hotel. We look forward to your next visit! Wish you a happy life!
Guest User
Selection Of Family Housing
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The room is clean and hygienic, the front desk lady is friendly, the hotel 🏨 has a rich breakfast, and there is a fruit plate every afternoon. There are various food gatherings next door, and travel is also very convenient. I will come again in the future
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your 5-star praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. Thank you for your praise. The Rosewood Hotel was renovated and opened in 2021. The room facilities are carefully selected, integrating elegance and fashion, and the minimalist design is integrated with warmth and vitality. The space is also very open. It is only 500 meters away from the National Exhibition Center Station of Metro Line 15, and it is across the street from the China New International Exhibition Center. It has a superior location and is very convenient for travel. Looking forward to your visit again, all the staff of the Rosewood Hotel will serve you wholeheartedly!
Anonymous User
Selection Of Family Housing
Stayed in Aug 2024
Business travelers
23 review
0.5/5
Posted on Aug 2, 2024
The waiter is not very professional 1. He opened the door and came in to deliver the fruit plate without permission😱, and left without saying anything after putting it down. He did not have the least etiquette Usually, in this case, the front desk should first call to confirm whether it is needed, and then explain that it will be delivered in a few minutes. Please open the door. 。 。 。 。 2. When I asked how long it would take for a bowl of noodles for breakfast, they said it would take 8 minutes. When I got other food, it was obviously very fast Poor room layout and facilities 1. There is only one aisle, and the activity space is very narrow 2. There is no table for computer work 3. Although there are two beds, the small bed is too tight and not suitable for children 4. The air conditioner is too noisy, and the exhaust port is right in front of you, but the corridor is still hot 5. The quality of disposable toothbrushes is too poor 6. Don't get off the wrong elevator, you will get lost in the deserted area. It is best to get on and off the original way 7. It is not very close to the airport🥹
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your valuable comments! Thank you very much for your stay and comments! During your stay, the hotel was fully booked and there were many tourists. Please forgive us! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. Rosewood Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that every guest has a more comfortable and clean environment. I hope that you will have a brand new experience next time you visit! If you have any questions during your stay, you can call the front desk with one click, and we will deal with them as soon as possible. Thank you! I hope you can give me a chance to make up for it. I wish you a happy life!
Guest User
Selection Of Family Housing
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Came to the International Exhibition Center to participate in an event. I chose a hotel nearby, very close to the subway entrance. The hotel has breakfast and a plate of fruit every day, which is very good. When taking the baby out, the mattress of the big bed is very comfortable👍
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your 5-star praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. Thank you for your praise. The Rosewood Hotel was renovated and opened in 2021. The room facilities are carefully selected, integrating elegance and fashion, and the minimalist design is integrated with warmth and vitality. The space is also very open. It is only 500 meters away from the National Exhibition Center Station of Metro Line 15, and it is across the street from the China New International Exhibition Center. It has a superior location and is very convenient for travel. Looking forward to your visit again, all the staff of the Rosewood Hotel will serve you wholeheartedly!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 11, 2024
The hotel is very close to the subway station and the airport. The hotel facilities are complete, the service is thoughtful, the environment and sanitation are good, and the hotel rooms are creative.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at Rosewood Hotel. Thank you for taking the time to comment. Rosewood Hotel is located near the Capital Airport. It is more than 600 meters away from Beijing Metro Line 15 National Exhibition Center Station and only more than 800 meters away from Beijing Shunyi New International Exhibition Center. The transportation is very convenient. If you have any questions during your stay, you can contact the front desk directly 24 hours a day. All hotel staff are willing to serve you wholeheartedly. Looking forward to your next visit!
Guest User
Selected Room (2 beds)
Stayed in Jul 2024
Other
3 review
5.0/5
Outstanding
Posted on Jul 4, 2024
The room was clean and tidy, the front desk staff was polite and courteous, the room was upgraded to a suite for free, and they also gave us fruit, which was very grateful. The bathroom was fully stocked, and it was about a 15-minute drive from Airport T3. The hotel was very quiet, and there was no sound of airplanes at all. The suite was much larger than the one in the photo and had kitchen facilities. I took photos of the standard room because I was in a hurry to check out, and I hope to give it to friends who are traveling as a reference.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your thoughtful praise and for sharing it with all the friends who follow Guiyue. Youth is accompanied by dreams, like poetry, pictures, songs and music. Chasing the glimmer of dreams, even if there are thorns ahead, we still have to go through wind and rain and never give up! Guiyue has been working tirelessly to provide high-quality, warm and cozy service to every guest. I wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The hotel room is not bad. There are restaurants and supermarkets downstairs. It is only a quarter of an hour's walk from the Convention and Exhibition Center. It is very convenient. It is a bit far from Beijing South Railway Station. It is quite good. The hotel also prepared welcome fruits and the service is very good.
Original TextTranslated by Google