I went mid December, and they upgraded my room from a windowless room to a beautiful Chinese themed larger room for free. However, due to the large window, the heating system scouldnt keep ul and the temperature couldn't get higher than 16 degrees. Luckily, I come from Canada so I wasn't that bothered but I can understand how it may be uncomfortable for some travellers. On the second day, the font desk asked how the room was, (I think they were concerned about it being cold) and offered to switch me to a windowless, smaller room, which would be warmer.
Unfortunately, there were bed bugs that bit me a few times both nights, on my hands, back, and neck. I wish I were a more confrontational person and let the front desk know... Next time if this issue arises I will tell the hotel.
Other than the issues mentioned above, the room was lovely, free of smells and the bathroom had all amenities, and they offer free toothbrush and toothpaste at the service counter if you need them. There's a working mini fridge, and the location is ideal, right in the centre of a cultural immersion tourist street where there are food shops and souvenir stores outside.
Also, the staff are very helpful, and aided with making an online reservation for me to go to Tiananmen Square for the flag raising ceremony (everything must be done online, and they helped read out the Chinese words that I don't know).
Very Good
907 Reviews