ĒRYA by Suria Hot Spring Bentong

ĒRYA by Suria Hot Spring Bentong Reviews

ĒRYA by Suria Hot Spring Bentong

2527, Jalan Kuala Lumpur Lama, Mukim, Bentong, Pahang, 26700, MalaysiaView Hotel Details
ĒRYA by Suria Hot Spring Bentong
ĒRYA by Suria Hot Spring BentongĒRYA by Suria Hot Spring BentongĒRYA by Suria Hot Spring Bentong
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ĒRYA by Suria Hot Spring Bentong Guest Reviews

4/5
Very Good
62 review
Verified reviews
Location3.8
Amenities4.0
Service4.2
Cleanliness4.1
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All reviews(62)
Positive reviews(55)
Reviews with photos/video(27)
Awesome stay(22)
Relaxing hot springs(6)
Breakfast was average(6)
Quiet & comfortable(5)
Negative reviews(7)
Keyrga
Deluxe Triple Room with Garden View
Stayed in Aug 2024
Family
14 review
4.2/5
Very Good
Posted on Aug 13, 2024
The room is clean and the place is beautiful, only the breakfast selection still needs to be improved, will definitely come again. xD
Guest User
Deluxe Triple Room with Pool View
Stayed in Jul 2024
Family
9 review
4.2/5
Very Good
Posted on Aug 2, 2024
This is my second stay here. All good except the location is not so strategic😊. Quite scary to drive alone to the hotel, especially at night time. Anyway, i will come back again on my next visit.
fairyfai
Deluxe Quadruple Room With Garden View
Stayed in Jul 2024
Couples
1 review
2.7/5
Posted on Jul 15, 2024
the hot spring at the hotel is okay , quit nice for elderly and have kids pool also. But the room bedsheet is dirty, there’s some stains on it. Sound proof also not that good, so loud when people walk pass and talking. Breakfast buffet is so less choice, only nasi lemak and meehun for main course.
Guest User
Deluxe Triple Room with Garden View
Stayed in Jul 2024
Family
6 review
3.7/5
Posted on Jul 7, 2024
room = great food = to be improve pool & hotspring = great staff = great location = risky road condition to get there
Kerel85
Deluxe Triple Room with Garden View
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 13, 2024
First of all i would like to give 5star rating to trip.com because had offered us the cheapest hotel price till at first we thought it was a scam😅 but luckily its not😊 For erya by suria hot spring bentong, i would like to give overall 4star rating as we had so much fun there especially the kids.. It is so true that this hotel is kid friendly hotel and really good for those who want to have family time together without need to travel far away from KL❤
Guest User
Deluxe Triple Room with Pool View
Stayed in Jul 2024
Family
1 review
3.5/5
Posted on Jul 18, 2024
The location is a bit remote but overall the experience is good
Guest User
Deluxe Triple Room with Garden View
Stayed in Sep 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Sep 11, 2024
Came to relax and enjoy nature..
Narin Kumar
Deluxe Quadruple Room With Pool View
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Good and recommended
kaeinan
Deluxe Quadruple Room With Garden View
Stayed in Aug 2024
Family
1 review
3.5/5
Posted on Aug 10, 2024
The road to the hotel is too bad. Too many big truck and road condition is not good.
Guest User
Deluxe Triple Room with Garden View
Stayed in Jun 2024
Family
1 review
2.0/5
Posted on Jun 17, 2024
A lot of alga could be seen at the whole side wall of the big hot spring pool. This means they have not serviced or cleaned the pool for a long time. You could also see dirt stains on the bedsheets and smelly towels. The only good thing is the second and third hot spring pool (more clean because less people using because it is hot). Quite a drive away if you need to get dinner outside.
Response from Property: Dear Mr/Mrs,Thank you for spending your time to give a review of your stay at the ēRYAbySURIA Bentong. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. On behalf of our team, we are deeply saddened by the review of your experience here. We would like to seek clarification on your review and feedback that you give to us. We will engage our Guest Relations Team (Whatsapps: +60 12-459 4752) to discuss how we can make it better for you.You have our deepest, most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future.Kind Regards and Take Care,Our Team From eRYAbySURIA
Anonymous User
Deluxe Triple Room with Garden View
Stayed in Dec 2023
Family
2 review
4.0/5
Very Good
Posted on Dec 10, 2023
The location is nice and all but when we reach there some of the menu are not available. Recommend to provide toothbrush set.
Juii Pathak
Deluxe Quadruple Room With Garden View
Stayed in May 2024
Family
7 review
3.2/5
Posted on Jun 2, 2024
Cleanliness in the dining room should be a top notch priority. It was quite unclean when we reached there for breakfast. Also lobby areas should have mats or water absorbing carpets. They are fully wet most of the time with people using pools and coming back to room with wet footwear and clothes.
Response from Property: Dear juii patlakThank you for spending your time to give a review of your stay at the ēRYAbySURIA. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. On behalf of our team, we are deeply saddened by the review of your experience here. We would like to seek clarification on your review and feedback that you give to us. We will engage our Guest Relations Team via email at +60 12 4594752 to discuss how we can make it better for you.You have our deepest, most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future.Kind Regards and Take Care,Our Team From eRYAbySURIA
Guest User
Deluxe Quadruple Room With Pool View
Stayed in Aug 2024
Family
1 review
3.2/5
Posted on Aug 18, 2024
Nice and comfort stay.Relaxing with hotspring.Suitable for family trip
Guest User
Deluxe Triple Room with Pool View
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Ample parkings. Got cold pool and hot springs pool to choose. Suitable to all ages
Response from Property: Dear Mrs/Mr,Thank you for spending your time to write us a review and for your supportive comments. Nothing makes us happier than reading comments from a happy guest. On behalf of the ēRYAbySURIA team, we would like to express our highest gratitude for your encouraging feedback.It is our mission & responsibility to continuously strive to ensure that each and every guest enjoys their stay at the ēRYAbySURIA resort.Your feedback is highly appreciated and we look forward to welcoming you in the future. Hope we can see you again soon!If you would like to add any other suggestions or if you require assistance for future booking, please get in touch with us at Whatsapps: +60 12-459 4752.Kind Regards and Take Care,Our Team From eRYAbySURIA
Guest User
Deluxe Triple Room with Garden View
Stayed in Sep 2023
Family
2 review
3.5/5
Posted on Sep 3, 2023
The resort is abit far from bentong town, its approximately half an hour drive to town from the resort. Overall is ok, the facilities of cool and hot pool is much enjoyable for children and adult. The room is cozy and i like the 3 single beds can joint all together especially for kid sleeep in between. But dont provide hair dryer and room slippers. Check in time is 3pm, If you reach early do registration first have to wait till 3pm because the room not ready yet. Bit so far okay for relaxing and enjoy the short getaway here.
Response from Property: Dear Mr/Mrs,Thank you for spending your time to give a review of your stay at the ēRYAbySURIA Bentong. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. On behalf of our team, we are deeply saddened by the review of your experience here. We would like to seek clarification on your review and feedback that you give to us. We will engage our Guest Relations Team (Whatsapps: +60 12-459 4752) to discuss how we can make it better for you.You have our deepest, most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future.Kind Regards and Take Care,Our Team From eRYAbySURIA