DoubleTree by Hilton Berlin Ku'Damm Reviews

The hotel spacious and modern rooms (especially the USB C plugs were great). Especially thumbs up to Samira at the reception for her outstanding hospitality!

Good, clean, modern rooms and friendly staff. Rooms have no amenities like toothpaste, you have to request that, and a half-liter bottle of water is vastly overpriced at 9EUR. Fix that, Hilton.

I often use Hilton on business trips. This is because the service, facilities, and location are excellent. I used DoubleTree By Hilton in Berlin for the first time. The flight time was delayed, so I checked in after midnight. This stay was more regrettable because I used it personally. 1. The problem with the card key in the room I received at check-in, and one card key I received at check-in had errors, so I had to go to the counter several times and get it reissued. 2. Cleaning problem: The food left by the previous guest was left in the refrigerator, and the cleaner came into the room right after the knock around 8 a.m. (I didn't have time to answer it), and I had to work until late, so I went to sleep in the morning, but I couldn't sleep. 3. I came out of the room just after 11 a.m., and returned to the room at 4:30 p.m., but it was not cleaned. I called the counter and asked for a towel because it was not cleaned, and there was no water provided as a service, so I called the counter again and tried to request it. However, when the counter staff answered the second call, they hung up before I was finished. 4. Last schedule (check-out) Around 8 o'clock, the cleaning staff came back into the room the same way, and I couldn't stand the situation anymore, so I went straight to the counter under check-out. There were 3 employees at the counter when we were checking out, and I asked one of them to proceed with the check-out, but after delaying each other, one of them proceeded with the check-out. (I don't know if they were busy in the morning, but the gestures that seemed to put off each other's work in front of the guests didn't look good.) I have never complained while using the Hilton. I spent many schedules and business trips at the Hilton in Spain, Italy, Germany, the Czech Republic, Hungary, Poland, the United Kingdom, France, Korea, and Japan. However, I will no longer use the Dobletree by Hilton in Berlin. I have to use it because of my personal schedule and business trip, but when my business trip to Berlin is scheduled again, I will use another hotel. I wonder if there are any differences in hotel service between business and personal visits. If there are these service rules, I will make a reservation through the company next time. One thing that impressed me was that the staff in charge of the Concierge at the main gate was really kind, and it was really impressive that they were busy but responded leisurely.

Hilton has good facilities. The location is on Kurfürstendamm, which is a convenient choice for shopping and taking a ride. There are fitness and sauna facilities. The breakfast was good, not rich but enough. What I like most is that they can choose different tea leaves by themselves, and there are tea compartments, which is very nice.

The rooms and hygiene are OK, but it is still a little worse than a five-star hotel. There is no free drinking water in each room.

The location was great and the room was larger than expected, so I was quite satisfied, but the soundproofing wasn't very good and they always knocked even when I asked them not to disturb me. Other than that, I had a good time!

Good location, complete facilities, rich breakfast, but the service is a mess. At first I couldn't find the guest's name, and she looked like we went to the wrong store, saying that we booked it on Ctrip. After finding it, she said that they booked it through other websites, and it was my fault again. I didn't pay any attention to her. There were two breakfasts for each of the three rooms, which means six people came to have breakfast. When I entered the restaurant, the old lady took out a printed poster and checked the room number. She just couldn't figure out that you can order two breakfasts for one person. She spent 10 minutes explaining it, looking reluctant. This time she got angry.

On October 23, I booked through Ctrip and the hotel fee has been paid in China. After checking into the hotel, pay a deposit of 951 euros via credit card as required by the hotel. On the 27th, I checked out. After repeated confirmation with the front desk, because no additional charges were incurred, the hotel would not provide an accommodation invoice (because it had been paid through Ctrip before), but the deposit would be refunded directly to the credit card. I was waiting for 1 Hours later, the card was not returned (the person traveling with me from another room arrived quickly), and I confirmed with the front desk staff. The reply said that it might be returned in a few hours, please confirm again. Then he returned home a few hours later. After returning to China, I still haven't returned. On November 1, I called Ctrip and provided the hotel credit card ticket. The reply was that it would take 2-3 working days to coordinate with the agent. During this period, it was also mentioned that it was a problem with the credit card, but I still communicated with the credit card and got a reply that it was not a problem with the credit card at all. During this period, I also confirmed with Ctrip many times and communicated all the time. By the third working week, I still did not get a satisfactory result. No reply was received before 12 o'clock on December 2. Now I need Ctrip to solve this problem. I can't wait any longer. Every time, Ctrip staff have communicated and asked Ctrip to return the credit card deposit fee of 951 euros because I also have to pay back the credit card and cannot harm consumer rights. After all, traveling has always been With Ctrip, I also believe that Ctrip can pay to my satisfaction. For the hotel side, it is believed that Ctrip and the agent need to communicate and resolve the issue.

It's right in the city center, so convenient for eating and shopping. The sightseeing tour line 3 is also next to the hotel. The environment is atmospheric and very clean.

The service attitude is very good. The room is clean and hygienic. Even if it is not the check-in time after arriving, I can check in in time according to the room condition. The front desk also gives me cookies. I am very satisfied. I’m not used to eating breakfast, but the various breads are really good

The seats are pretty good. There is a parking lot opposite the hotel. It costs 25 euros a day.

Everything worked out great, but we couldn't move around every floor with our cards

Not bad, newly renovated. The location is very good and shopping is convenient. fair price! Great value for money and new facilities. Parking is also relatively cheaper than other hotels of the same star rating.

A good and solid 5 star hotel. However, no minibar. You have to buy drinks at reception, but they don't have mineral water available. The rooms are modern but quite small. The location is great and Kurfürstendamm, for example, can be reached quickly on foot. All in all 4 out of 5 points.