Hotels near Gurun Pasir Bintan in Bintan

This Glamping is so beautifully done! We have Glamping in the US and this Glamping is suoer authentic and wonderfully done. . Here. My husband brought me here for my birthday. We loved the cooking concept by the tent. Wi-Fi was excellent! I thought A/C was good. They had a corporate event and a DJ in the larger dorm tent. It was incredibly loud - I complained to the office and they moved us to a quieter tent. We were going to leave the next day but the manager cancelled the Saturday night DJ so we decided to stay and turned our trip around. The staff was courteous in the dining restaurant and bar. The activities are priced way too high. I was surprised. You are already paying a pretty high fee for the tent..the activities either should be lowered or they should higher the price of the rooms and include the activities. I would definitely recommend this place if you have kids. They would love it! The breakfast is amazing! They should have a paper to people when they check in that says that quiet time is at 10:00 pm. People were a bit loud. Lastly..the Mangrove kayaking was awesome! Was 326k for an hour with a private guide. Book through activity center and not the concierge- The Concierge tried to charge us double the price which didn’t make sense to us. They had a movie on a big screen and nobody was there. I think they need to give you a piece of paper with all activities planned so you are aware they are going on. We passed some families and told them and they didn’t know that they were playing a movie. Helmi, the manager was very helpful and fixed our issues and was very kind and professional. We may come back with my tennis group but will make sure there is no corporate events or DJ’s playing.

Amazing experience! They gave snacks (cookies & water) and cool towels during our land transfer. The location is far from the ferry port, it takes around 75mins, but good enough we had Wifi on board. Upon arrival of the hotel, the staff greeted us with warm welcome, served us refreshing drinks, and assisted our check-in right away. We rode the buggy to our villa, and they assisted us in bringing our luggage. The villa is amazing. It was so big! I love the hammock! The room is very clean. It has mini bar so you may have some drinks and pay upon check-out. We had a coffee maker in our room with complimentary coffee pods. The food on The Dining Room, Pool Bar, and Rica-rica were all delicious. Breakfast has a lot of choices. Although too sad they don't have hot chocolate so we just had coffee. We were surprised they told us we have one-time complimentary cocktail/mocktail! And oh, they gave my husband a birthday cake! The SPA offered excellent massage experience. We had land and water activities to make the stay more fun. The beach is so-so, we didn't swim there. But we loved the swimming pool. A lot of free activities also like kayaking, standing paddle, darts, billiards, table tennis, board games. We didn't get to try biking as we get tired easily haha. The staff are the best. Everyone wears beautiful smiles all the time. Overall, it was a very pleasant experience!

Busy week for the people working there but it was enjoyable and my family had a great time. Staffs were good and hospitable especially the Zumba dance instructor. Props to their front desk team & cafe team for handling a lot of guest. However, location is not so great it is far from everything buy ahead of time before you come, it was quite expensive for basic things they double up the price. Food was also not so great with that price expectations are high if you are picky good luck. The room we stayed had a foul smell their drainage :/ I guess ask for air freshener and they do not clean you have to pay up it is only free on your 3rd ish day 😐. Felt more like a school compound than an actual hotel modern compared to Angsana which had more of a Bali vibe. Not much things to do in the hotel tbh

A very worst experience stay ever! For the first I requested for early check in its not provided on 22 April 2023. They ask for additional fee and finally I just checked in at 3PM. Second, around 3PM I just ordered Banana Fitters and waiting for 3 hours! I already called them 3times but there is no explanation only wait wait and wait until 3 hours coming. Third, I requested for extend the same room and its so complicated, I should to wait and their forgot that I already told them the day when I arrived. Forth, I pay room extend bill to reception and requested for make up the room once I request since I want to have a rest. And surprisee?!!! Housekeeping coming to my room and I just said that I will inform later for make up the room, then again the BAD things is someone is trying to enter my room without permission, I dont know how can they get my room access, and I just shouted since Im not in full wearing (you can imagine if i didn’t double lock) and he said want to cleaning, I’m shocked then I just said that I didn’t request anything! I trying to sleep and housekeeping just knock the door again for the third times! I just open the door and said there is nothing request for anything and they said from their group I just requested. I dont know how this work!!! I’m very dissapointed and can’t sleep again. I just met their Duty Manager/MOD and told everything and ask for checking CCTV however there is nothing following up and recovery at all. I’m repeater guest and always stay here (you can check in your hotel system)and I think Aston Tanjungpinang is the best hotel but it’s not met my expectation for this current stay! IM VERY SAD AND DISSAPOINTED FOR WHAT WAS HAPPENED!!!!

The hotel is very new and the service staff are very, very good. They pay great attention to details and prepared a great birthday surprise for my child. It couldn't be better. The beach is very clean and it is very suitable for the family to swim and enjoy life.

Customer service at this resort is excellent. While the location is slightly secluded, it offers a peaceful and serene atmosphere. The Ocean View Room is perfect for couples, and I highly recommend trying their barbecue. Personally, I found the Normal Room to offer more privacy compared to the Ocean View. Cleanliness is generally acceptable but could be improved. They also offer additional services such as massages, but they have limited masseurs, and there were some communication issues during my experience, which limited the massage duration to 30 minutes. I believe the masseurs could benefit from more training to enhance the overall customer experience. I would suggest booking a private driver for a day to explore the area. Additionally, the resort provides acceptable currency exchange rates, which is commendable

Staff met were good without exception. Just the right balance between friendliness/ personal service and respect for privacy. Hard to single out staff for particular mention but Kasir had a great sense of humour in addition. Quietest of the four Banyan Tree resorts I have been to but the same very good breakfast and super comfortable beds. The pool was on the small side but the sandy beach was gently sloping and the water warm / no jelly fish etc. Excellent golf course nearby. My travel companion has limited vision and perhaps a few small improvements could be made to the premises in this regard but management was accommodating when the issue was drawn to their attention and a room was provided with only one step to the front door. So full marks for that. Overall a very good experience. Keep it up Banyan Tree !

Resort was very quiet when we arrived on Thursday. The lagoon was spectacular. Very impressive. Very clean. The lagoon was separated into areas for specific activities. And all activities on the resort comes with additional fees. But they currently have a promo for November which comes with free Slip and Slide, it’s awesome! Kids had a great time there. All the paid activities are expensive. Better to get the package deal from Klook. I had a terrible food poisoning on Day 2. And I was the only one to get it in my family of four. Was sent off to the clinic for anti vomit jab and recovered on the second day. Ordered bbq at our tent for dinner on one of the night and it was so nicely set up. Unfortunately food was not nice 😅 too salty or too sweet! There’s only one restaurant in the resort. Food is expensive. And quality is just average. Breakfast is about the same everyday. 😅

Decided to have a short staycay with our lil’ bub. We were greeted by mba Siti, fuss free check-in. Our 1BR villa was great. Clean, amenities provided was alrite, could be better. Lil’ bub loves the bath tub. Thank you mba Novi for the mozzie repellent for our lil’ bub. Staffs greeted us whenever we pass by! Felt so comfortable during our stay. Had a pleasant stay with Kamuela. Will definitely come back again 😍 one minus point will be the breakfast! Hope to see improvement during our next stay! 💙

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.