Hotels Near Toko Atong/citra in Bintan

It was a great experience to celebrate my birthday with them. For a long time, I never felt alone on this kind of days, I was welcomed with genuine and sincere people around with such efforts to make me happy. From the exchange of email with Ms. Paskah to make sure that I'll be accommodated from picking me up to taking note of my requests. To Ms. Jessica, Asep and Mr. Agung who decorated my room as a surprise for my birthday (that was so cute). To Ledy who assisted me from check in to check out and who helped me out to get a Balinese Massage by Wanda. To Bram and Sonia whose been so good, made me feel special on my day, such kind and very hospitable ones. I've been travelling most of the time, and this is the first time I felt at peace and genuinely happy. To realize that life is worth living and the world is beautiful. Thank you so much everyone. That was a day to remember. You touched my heart, and made me believe that gentleness and being sincere still exist.

Room is very practical: spacious layout & clean. Comfortable bed. Bathroom is large & clean. Food options are also practical: tasty/ well- prepared. Not a wide variety but sufficient. I suggest limiting plastic bottled water provision for large group functions.Undoubtedly, that's up to the consumer. But hotel can make a stand on this.

Decided to have a short staycay with our lil’ bub. We were greeted by mba Siti, fuss free check-in. Our 1BR villa was great. Clean, amenities provided was alrite, could be better. Lil’ bub loves the bath tub. Thank you mba Novi for the mozzie repellent for our lil’ bub. Staffs greeted us whenever we pass by! Felt so comfortable during our stay. Had a pleasant stay with Kamuela. Will definitely come back again 😍 one minus point will be the breakfast! Hope to see improvement during our next stay! 💙

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

We spend 3 nights overall is good from Hotel front desk to housekeeping, bell boy and restaurant staff are polite and helpful. Except for the free breakfast buffet which doesn't suits me and my wife foods too salty and coffee is not hot enough, we had tried their other foods which pay by ourselves can consider good then we also walk to nearby Chinatown have our breakfast and coffee. And have Bintan Travel Guide to bring us around for sightseeing etc. The driver Edwin is very familiar with the routes and doesn't needs ud to crack our brains of what we want to eat etc. Automatically will drives us to have our lunch and dinner

This has been the best hotel experience throughout my travelling experience. I brought a big family of 12 pax, and its definitely not easy to handle but the hotel staff has gone out of their way to ease alot of our troubles! The staff were so sincere in helping us with shopping tips, where to get food, transportation and even food. My highest compliments to the GM or owner of the hotel, she definitely went out of her way by making sure we were sent to the ferry terminal safely. she was so humble and definitely made our experience greater. Hotel rooms were definitely new and comfortable. The front desk made sure we were able to have connecting rooms and were on the same level. On top of that, wifi was good throughout the hotel. easy connection. Another compliment goes to the chef at the restaurant. Food was of great quality and worth the wait. A bit of hiccup, but the service recovery was fast and superb. Sincere apologies from the staff and they ensured improvements. I love the breakfast too. good spread and honestly zero negative comments on the food. It was really well cooked and nice! This hotel deserves a high rating for service and quality. we have already made plans to return! Thank u once again to every staff that has made our stay a great and memorable one!

The room was very clean and well maintained. The interior design of the lobby and the alley were a bit outdated but that's not an issue if you are travelling for business. The room service was very cheap as well. Everything works well but the AC was not too cold, just cool. Overall this is a recommended hotel that will provide quite a comfortable stay.

A very worst experience stay ever! For the first I requested for early check in its not provided on 22 April 2023. They ask for additional fee and finally I just checked in at 3PM. Second, around 3PM I just ordered Banana Fitters and waiting for 3 hours! I already called them 3times but there is no explanation only wait wait and wait until 3 hours coming. Third, I requested for extend the same room and its so complicated, I should to wait and their forgot that I already told them the day when I arrived. Forth, I pay room extend bill to reception and requested for make up the room once I request since I want to have a rest. And surprisee?!!! Housekeeping coming to my room and I just said that I will inform later for make up the room, then again the BAD things is someone is trying to enter my room without permission, I dont know how can they get my room access, and I just shouted since Im not in full wearing (you can imagine if i didn’t double lock) and he said want to cleaning, I’m shocked then I just said that I didn’t request anything! I trying to sleep and housekeeping just knock the door again for the third times! I just open the door and said there is nothing request for anything and they said from their group I just requested. I dont know how this work!!! I’m very dissapointed and can’t sleep again. I just met their Duty Manager/MOD and told everything and ask for checking CCTV however there is nothing following up and recovery at all. I’m repeater guest and always stay here (you can check in your hotel system)and I think Aston Tanjungpinang is the best hotel but it’s not met my expectation for this current stay! IM VERY SAD AND DISSAPOINTED FOR WHAT WAS HAPPENED!!!!

The location was quiet, peaceful, and very good for relaxation. The cottage was comfortable. So it’s great if you’re looking for a place to fully chill and relax! Resort has many types of room categories like treetop, sea view villa, beach view etc.. resort also has activities like boating, archery, cycling, etc .. Imp: Location is a bit far from the city, thankfully there’s pickup & dropoff service with reasonable prices provided by the resort. The traditional massage was on the beach ⛱️ side in the evening. The cold breeze with the sound of water waves was so relaxing. The staff was very attentive and very welcome.🙏 The Resort Manager Mr.Ishon was so nice and friendly nature. Here, you can get Veg and Non Veg food. Indonesia food, Asian food, Korean food. They also have BBQ. which needs to be booked in advance. Would visit again!!

Customer service at this resort is excellent. While the location is slightly secluded, it offers a peaceful and serene atmosphere. The Ocean View Room is perfect for couples, and I highly recommend trying their barbecue. Personally, I found the Normal Room to offer more privacy compared to the Ocean View. Cleanliness is generally acceptable but could be improved. They also offer additional services such as massages, but they have limited masseurs, and there were some communication issues during my experience, which limited the massage duration to 30 minutes. I believe the masseurs could benefit from more training to enhance the overall customer experience. I would suggest booking a private driver for a day to explore the area. Additionally, the resort provides acceptable currency exchange rates, which is commendable