Crowne Plaza Birmingham City Centre Reviews
Crowne Plaza Birmingham City Centre
Central Square, Holliday St, Birmingham, United KingdomView Hotel Details
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1 night
Crowne Plaza Birmingham City Centre Guest Reviews
4.3/5
Very Good
50 review
Verified reviewsLocation4.4
Amenities4.0
Service4.4
Cleanliness4.4
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All Reviews(50)
Positive reviews(48)
Reviews with photos/video(11)
Awesome stay(18)
Great service(14)
Delicious breakfast(11)
Clean and tidy(8)
Large rooms(7)
Convenient location(7)
Easy to get around(6)
Close to train station(4)
Negative reviews(2)
Guest User
Two Double Room
Stayed in Feb 2024
Family
4 review
Amazing
Posted on Apr 5, 2024
No complaints - the hotel is walkable from the New Street Station and the room itself is expected from the crowne plaza chain. Spacious room and generous 2 double beds as standard. Only very minor complaint is that the buffet breakfast could have had a bit more choice with the hot food.
Guest User
Standard King Room
Stayed in Dec 2023
Business travelers
3 review
Very Good
Posted on Feb 20, 2024
Excellent location near train station with lots of dining options. Parking available at reasonable price.
Guest User
Two Double Room
Stayed in Oct 2023
Business travelers
1 review
Very Good
Posted on Oct 21, 2023
Found left a cable in my room after checkout. Ask a friend to help me to check at the reception. However just be told there is nothing left. Yes, “no” could save a lot of trouble compared with saying something else like let me check with the cleaner.
ClaudiaChan
Two Double Room
Stayed in Feb 2024
Family
2 review
Very Good
Posted on Feb 14, 2024
The breakfast is very good. The staff is nice.
John Treacy
Two Double Room
Stayed in Jun 2023
Business travelers
4 review
Posted on Jun 28, 2023
one 1 lift for over 14 floors means highly frustrating delays to get to your room (usually there are 3 lifts). For 200 gbp per night this is absolutely shocking. A disgrace.
Abdullah
Standard King Room
Stayed in Dec 2022
Other
3 review
Great
Posted on Dec 29, 2022
Great location. Close to the megabus drop off. Bed was comfortable and room was spacious. Warm atmosphere in the hotel. Birmingham is my least fav city but the hotel made a difference to my experience there.
Guest User
Two Double Room
Stayed in May 2023
Business travelers
9 review
Great
Posted on Jul 31, 2023
Furniture and carpets look tired ,TV has no hdmi too old.
Breakfast was outstanding
Customer service excellent
A renovation is needed to justify premium pricing beyond just the brand
Anonymous User
Two Double Room
Stayed in Oct 2022
Friends
4 review
Outstanding
Posted on Oct 26, 2022
Good location , good customer service , the room is good , also the staff was very helpful, location close to the city centre
Guest User
Wheelchair Accessible Double Room
Stayed in Apr 2023
Family
1 review
Very Good
Posted on Apr 23, 2023
The hotel was OK, the customer services was perfect , the breakfast was really good. I really enjoyed myself.
CHUN MAN
Standard Room
Stayed in Apr 2023
Solo travelers
9 review
Very Good
Posted on Apr 16, 2023
Nice hotel, nice 2 single bedrooms & good buffet Bfast.
Just hotel lift & capacity not enough to be provide hotel guest up & down by every day
Guest User
Two Double Room
Stayed in Mar 2023
Couples
24 review
Great
Posted on Mar 22, 2023
Rather close to the city centre with a car park underneath. Nice breakfast. Speedy check-in and cheerful staff both at the reception and the restaurant. All in all an enjoyable stay.
Wai Keung
Two Double Room
Stayed in Aug 2022
Business travelers
23 review
Very Good
Posted on Sep 16, 2022
The hotel is close to the rail station and city centre. The room is big and clean.
Guest User
Standard King Room
Stayed in Dec 2022
Couples
1 review
Amazing
Posted on Mar 18, 2023
The air conditioner / heater and cold shower around 11.00 am made me very unwell. I caught a terrible cold and so would suggest these are looked into. Other than that, the stay was lovely. Lovely location, staff and stay. Thank you.
Anonymous User
Standard King Room
Stayed in Dec 2022
Friends
1 review
Outstanding
Posted on Jan 13, 2023
Excellent stay staff was lovely and very helpful and friendly which was great with it being new year
Guest User
Standard King Room
Stayed in Nov 2022
Solo travelers
1 review
Posted on Nov 27, 2022
The hotel is a bit aged and is in need of upgrading. Chips on tiling and sink/bath enamel, marks and bumps on walls, loose fittings in bathroom. Comfortable bed and had a sound sleep. Wi-Fi was awful and could not plug in my firestick. No smart tv so wanted to watch Netflix and Disney but couldn’t as could not access back of tv and Wi-Fi was terrible. Also, sockets next to bed were underneath the floating bedside table so had to get down on my knees to plug in phone charger. Not the ideal positioning for sockets. Breakfast was ok. It got quite busy after 9am so best to get there earlier. Pastries were heated and fresh which was a bonus. Coffee machines weren’t great as coffee was very weak. Would prefer a percolator coffee but there was no table service for this part. Costa coffee made up for that afterwards! It was an ok stay.
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