Boise Hotels with Airport pickup service

This hotel is extremely clean, comfortable, and extremely relaxing. My partner and I try to get away from everything at least once a month, and we both agreed that this hotel is top of our list. We will definitely be coming back soon!

The room was very clean and the bed super comfortable!! The Front Desk Representatives had a great attitude and easy to talk to. They were very helpful in all my questions. Great Front Desk representative's. The Breakfast was very good and nice assortment of items to choose. The cook did a great job in very tasty food! Thank you to all the staff at this Hotel for making my Wife and I feel special. Appreciate you all. We will be back!

0My wife and I arrived in our room to find the toilet clogged. I called down to the front desk to ask for a plunger, and was told one would be sent up immediately. 15 minutes later, I went to the front desk to ask for a plunger in person. I was told the request was delayed because something important came up(!) but it would be sent up immediately. 10 minutes later, I returned to the front desk to ask for a plunger again. I was told the plunger was ”already on its way.” While I stood there, a maintenance staff member arrived at the front desk and told the front desk staff he could not find a plunger (the one that was ”already on its way” to my room). I followed a front desk staff member and the maintenance staff to the janitorial closet, where we located the plunger and then I had the pleasure of plunging a previous guest's floating fecal matter from a hotel room toilet. I escorted the maintenance staff member to the janitorial closet (on the 5th floor by the pool, in case anyone needs to know) so he wouldn't have to also handle the dirty plunger. Feeling lied to and dismissed about the plunger issue twice, I went to the front desk to lodge a complaint with the night manager. I asked for the Night Manager specifically. Once more I was lied to when one of the front desk staff (Alai) identified himself as the night manager. While I was speaking to him privately and away from other customers about my complaint, the ACTUAL night manager (Nix) appeared and asked if I had a complaint. I found Nix (the actual night manager) incredibly rude and dismissive. It's little wonder where this ill-trained and unprepared staff take their cues. The location is great, but save yourself the trouble and stay in the Radisson across the street.

We were traveling through and the comfort inn had the best value for the price. The check in staff was friendly and willing to help. This was a very late check in as we had been delayed for geocaching. The stay was restful and near by airport was noisy. We simply turned the fan on the heating unit and it blocked the noise.

We were in room 241, mini fridge freezer section had 4 inch of ice all around it making it unusable. Major fight outside our room in the hallway in middle of the night, people yelllimg screaming , doors slamming , went on for over an hour, , requiring the police to be called. Made for a lousy stay.

We stayed at this Candlewood Suites back in July and had a very good experience. So much so, we booked through Trip Advisor Plus as part of a western US road trip in Sept. I was exposed to Covid at a wedding and had to cancel my cross country trip out of abundence of caution. I contacted Trip Advisor more then 7 days prior to the stay to request a refund, and was told this hotel was not going to honor any refund. I then tried to reach the manager of the hotel property multiple times this past week, (with Monday being my last attempt for tonights Wednesday 9/22 stay), to request a refund of some fashion or form. Each time I reached spoke with the front desk I was told the manager was busy and would return my call. My last attempt Monday, 9/22/21 had me calling the other Candlewood Suites location in Meridian as I was told the manager was there for the day. I again left my name, phone number, and a message regarding it was about an upcoming stay. As of the writing of this review, no communication from the property has been done. The overall loss of my one nights stay was not great in the grand scheme of things. The lack of response from the hotel however speaks loudly.

I stayed at this hotel on 2/8 for business. I travel regularly but usually stay with another hotel chain. However, Boise was almost completely booked for the night. When I got to my room I noticed the sink was dirty. There was a pink ring around the bottom. The hand towel had a huge yellow stain on the front side that you could see across the room. The toilet had black mold streaks in the bowl, pee under the seat and clearly had not been cleaned. When I asked to change rooms I was told there was nothing available but someone would clean the room while I went to dinner. When I came back from dinner the room had not been cleaned AND the comforter and sheets had been pulled back on one side. I again asked for a new room and was told there was nothing they can do. I asked to speak with the General Manager the next morning but she was not available. I asked for a phone call and heard nothing. This hotel is filthy and the employees do not care about the guest experience. A direct quote from the night manager ”If my room looked like yours there is no way I would stay there”.... yet they did nothing about it. RUN, dont walk as far away as you can from this hotel. Even Motel 6 might be better.

We reserved a room here while on a road trip. Fortunately we were just staying for one night because... I'll start with the good: Easy to find. Location was good. Great lobby. Light, Bright. Small store area with snacks and essentials. if needed. Room size was good. It was quiet. And the best part of it all was Ralph at the front desk. He was SO nice. SO helpful. And really one of the best front desk clerks we've ever encountered in a hotel. Now, the bad. When we entered the room, it seemed fine. As time went on, though, we discovered how dirty it was. The bathroom floor was sticky. The bottoms of our white socks turned brown the more we walked around the room or in the bathroom. The first bath towel I grabbed in the morning had a quarter sized black stain that was soaked through the whole towel. The 2nd bath towel I grabbed had what looked like make-up stains (beige/yellowy stains with faded black stains mixed in). When I grabbed the hair dryer from the shelf below the sink, it was covered in dust. Then there was breakfast. Only options were toast or waffles, apples and unripe bananas. There was no milk and the juice machine was broken.

Stayed in a King bed room and it had the MOST COMFORTABLE BED EVER!

Got a deluxe kind room. Room size was OK but bathroom was small. The bathtub was small and the vent didn't work. They couldnt do anything about the vent and didn't have another option for room change. We ended up sleeping in a muggy room. They offered a fan but that would of just pushed the miggyness around with no windows to open or we would have to leave the door open which I was not comfortable with. Had a few ants in the drain of the sink and rust around the bathroom door so I'm not sure how long the vent hasn't been working. Food was OK but over expensive and I tried different mix drinks and didn't have a large selection and didn't like them. If you need a spot to rest it's fine but for my anniversary night I was not a fan.