Bonn Marriott Hotel Reviews

What words do you come to mind when booking with the Marriott Group? Luxurious? Ease of Mind? Knowledgeable staff? Homestyle amenities? We booked this room not because it is Marriott but because there was an annual firework event (Rhein in Flammen) the night we planned to stay over in the area. Given its riverbank location and being a high rise building we just wish to enjoy the firework from our room. That's also the motivation behind booking the more pricy room with a river view. So, with all those in mind following were what happened: 1. Upon check-in at Front Desk, I asked about the firework and was explicitly told that viewing from the room is NOT POSSIBLE given barriers blocking the view and angle of the hotel, and the event was to be held at 10:30pm and all we can do is to walk towards the riverbank to look at it. It was a rainy day and we were warned that it will take us walking through swamp before reaching the bank. As one can imagine we are much discouraged and decide to give up trying. 2. Upon entering the room there was only 1 pair of slipper available, for a 2 person guest room 3. Upon taking a shower in the bathroom we noticed that there is a black mark in the middle of the bath tub, and water keep splashing out from the bath. It turned out that the water barrier, which is foldable, was missing a piece of plastic joint at the anchor connecting the upper and lower barrier, and thus water came out from the anchor area like a hose. 4. Upon looking at River Rhine around 10pm we noticed that there were large number of cruise ships driving into position on the river. Out of curiosity we watched them for around 10 minutes and it was then the firework was clearly displayed to us, at around a 45 degree angle, above the River. There was no tree, no barrier, and while it was still raining the room has been the ideal location to watch the firework, except that we have already given up hope and was about to close the window blinds before it all happened. It was pure luck as we had faith in Marriott staff giving us the correct local advice. So lessons learned: 1. Don't just believe in the brand 2. Don't just blindly believe in hotel staff. Trust your own research, and always double check what they are telling you. 3. Don't rely on hotel providing amenities to fulfil your basic needs. Always carry backup while on the road.

Ideally situated for the UN campus. Friendly and helpful staff. Nice spa and pool. Room service and breakfast were fine and we enjoyed a glass of prosecco in the bar on the roof.

It was really nice

Everything was great until checking out, when the young lady at reception began talking unfriendly and I would even say rude :( The good impression was spoiled, I would think twice before staying there when we are in Bonn again.

The rooftop bar was closed until 6 (including weekends). Our room was not cleaned at all on the third day of our stay.

Place is perfect for official functions and just a few walks away fr the museum. But quite a distance fr City proper and other interesting areas though very accessible via bus, tram and train.

all good

Very nice hoteL. Quiet location, yet not far from rail station UN Campus and the museums. Wonderful views over the River Rhine. My room was big and had a very comfy large bath tub. Breakfast was wonderful too. The restaurant for dinner on the top floor was excellent, though service was a bit on the slow side.

Nice hotel

The hardware is OK, but the service is very bad. I was still lying down at 9 o'clock in the morning, and the cleaning staff knocked on the door and came in without waiting for even a second. Fortunately, I was awake and said excuse me, and they just closed the door without saying anything else. The bathroom tissue was gone after taking out about ten sheets. In terms of hygiene, there was visible scale in the kettle. I wanted to buy a bottle of water for 8 Euros, which was the most common local brand of mineral water in Germany. The scenery outside the window was pretty good, but I can only say that you don't have many good choices in Bonn.

The service is so bad that it's embarrassing to put the Marriott brand on it. The dinner service and service are terrible. This is a hotel with no reason to come unless you're on a business trip to the convention center right next door.

As good as always, because I am a Marriott member, the front desk upgraded me to a river view room for free. I can see the sunrise and sunset every day. There is the Rhine River and parking lot next to it. Very convenient! I love the fresh honey in the hotel breakfast

The staff is very friendly and helpful. The receptionists are also very pleasant and accommodating. Unfortunately, sometimes they are overwhelmed when there are too many new guests. As everywhere, it is due to a lack of staff. Unfortunately, this is also evident at breakfast when the hotel is heavily booked.

Not in the city center, but very close to the museum exhibition hall. It is very comfortable to take a walk along the Rhine in the morning. The river view room is also very beautiful. The executive lounge tastes good.