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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|2.26km from Maison Désiré
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Top rated hotels in Bordeaux

Searching for hotels near Maison Désiré? Compare room rates and reviews to find your ideal stay.
Ibis Budget Bordeaux Centre Mériadeck
3.4/559 Reviews
Bordeaux City Center
Great budget stay for 1 night. Room is very tiny so not ideal if you have large suitcases, we had to place ours under the bed. Shower and bathroom good, you get complimentary shower gel and soap. Easy access to the centre attractions, 15 mins walking and public transport stops just outside (we used bus 1 to the airport) and it stops at the Palais of Justice). Staff super friendly and efficient, couldn't do more to help really!! Checking was done within a few mins. Luggage storage is 2euros. We didn't have breakfast here so can't comment but will definitely stay again. Convenient and safe location.
Ibis Styles Bordeaux Meriadeck
3.9/554 Reviews
Although it may be welcome, it is welcome in the hotel. All staff are very helpful. Very nice room, most importantly very clean and bathroom. Breakfast is included in the price of the room..... very generous. Good parking lot, very close to transportation Frankly, I recommend this hotel.
Novotel Bordeaux Centre
4/588 Reviews
Bordeaux City Center
We stayed here for 3 nights as a base to visit Bordeaux. From the outside the hotel does not look like much and google maps took us through a questionable part of town to get here. Less central than the centre would imply this hotel is about 15-minute walk from the main part of Bordeaux however it is very close to the tram and a shopping centre/mall. The room was comfortable and a typical size room for novotel. The hotel internally looks recently renovated and have a reusable water bottle system in place however its only 1 per room and there was 2 of us.
Aparthotel Adagio Access Bordeaux Rodesse
3.6/536 Reviews
I stayed at this facility on September 14th and 15th 2019. It ticked all the boxes for me even though l booked quite late and weekends in Bordeaux are busy so as £70 a night it was more pricey than l usually pay at Adagio. However, it was still good value and the best option available for my needs. The location is very good. A quiet street less than 10 minutes walk from the tram and only 15 minutes walk from one of Bordeaux's main shopping malls which is anchored by a big Auchan with large supermarket department. Everything was explained to me in English. The same staff member was on shift throughout my stay and she was absolutely excellent and friendly. Reception does close at 18.00 at weekends at this branch so visitors do need to be able to work with that. The room was a good size as was the bed. The TV worked, there was sufficient natural light and the room had been well cleaned between bookings.The kitchenette area was separate from the main part of the room and the supply of catering/cooking equipment was good. I find Accor tend to provide more pans,cutlery, crockery than their competitors. So, good place to stay and if the young woman on shift of 14th -16th September is typical, very high level of staff performance.
Ibis Bordeaux Centre Meriadeck
3.9/594 Reviews
Bordeaux City Center
I tried to like this place, but it let itself down in lots of areas. Good: Mostly friendly and helpful staff. Attempt at contemporary design. Fairly centrally located. Bad: Hotel carpark full and hard to drive around park public one nearby. Fire alarm at midnight - false alarm. Coffee undrinkable at breakfast, and unhelpful staff member who couldn’t find cold milk for coffee - didn’t seem to care what I wanted. Rest of food at breakfast not very tasty or appealing - old congealed scrambled egg. Poor tasting bacon. Crowded breakfast room. Noisy bar. It’s attempt at style looses lots of comfort. Room clean but shabby - peeling paint. No sockets for phones next to bed. Noisy hardly working air conditioning unit, in room for some reason on the floor. Noisy street noise if you open a window. Lifts often too busy to get, and so found I often had to walk down stairs. Cheapish, but not good value. There must be better options. Avoiding Ibis hotels now. There is a budget option next door, and I hate to think what you get there.
Victoria Garden Bordeaux Centre
3.7/5101 Reviews
Convenient hotel for stay in Bordeaux when coming over with car. Hotel is relatively close to the city center, but still in the area where it's comfortable to drive and has secure parking located inside the complex. Facilities and room matches what you would expect in the price range of the hotel and staff is very friendly and helpful.

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