Guest User
August 29, 2024
I realize it's hot in the desert during the summer months, but the A/C in our guest room never got below 88F. Our friends were staying in an Air BnB and they said they could get their A/C down to 70F. The A/C was dripping into our room all night after check in and wouldn't stop, either. Maintenance got the dripping fixed the next day, though. The hot water in our guest room only came out lukewarm. The ice machines around the guest room buildings weren't producing very much ice. I'm sure with the heat and the machines being outside they were having a hard time keeping up with guest demand, but that should be addressed. The pools were cloudy like the filtration system was too weak to circulate the water properly. We tried two of them, and same thing in both. The koi pond also was very sad to look at because of algae growth. The Stargazing theatre needs lots more love. The walls have light from the resort seeping through them and over them making it hard to see the stars. Plus, why no reclining chairs? It's all dirt! Our guest room phone wasn't working. We texted for maintenance, they came, said they would change it, but they never did. The Cafe Building’s roof needs a lot of work. When you look down on it from the guest room we were in it looks like a tornado hit it. Pretty bad upkeep like that. We know it's a non-smoking room, but there should also be signage on each balcony stating there should be no smoking there, either. I'm happy to pay for the smoke cleaning fee, but if we had known the smoke would travel into the room somehow we wouldn't have done that. Other than that, Staff was very pleasant, even when informing us of the smoking cleaning fee. Food was DELICIOUS.