Royal Tulip Hotels in Brasilia

I am a frequent guest of this hotel ever since it used to be Blue Tree Park. There were several improvements over the year after they changed the hotel chain. Still there are some caveats I can highlight. I spent 3 nights at Royal Tulip for the Children's Day and Our Lady Aparecida Holiday in Brazil. I booked the luxury category room (5th floor at the end of the corridor, balcony with view to lake and the pool) While check-in the receptionist told me there were no room available as per my request. So for the 1st night I stayed in another room with view only to the lake. For the 2nd night after I insisted to be shifted to another room, they arranged in the actual room I was looking and paid for. Other two must-be-improved are the dinner option and the pool maintenance. The Herbs Restaurante as well as The Old Barr are very expensive places where there are no good selection of food, specially for kids. I had dinner at both places in 2 nights and the food was not tasty and it was very salty. So, the last thing about the pool. Unfortunately the pool was in bad condition. Apparentely missing serious and dedicated maintenance care.There was a lot of mud at the bottom of the pool, specially in the center part. My son, my wife and lot of guests were noticing a very dark and disgusting layer of mud spread all over the pool causing people to causing people to slip when they put their feet on the bottom of the pool. Overall the hotel is great, the nature surrounding is wonderful and the lake view is amazing. However these are the negative things the Hotel Managers and Leaders must look after and take care in order to improve customer experience. Thanks, Elcio M.