Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Amazing
107 reviews
9.5/10
1 night
From €84
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
106 reviews
9.3/10
1 night
From €63
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9.3/10
Great
DDarylNice room and location. We were able to get a river view room on the 2nd floor. It also overlooks Parkway, and the Titanic Museum, Hatfield V McCoy, Wonderworks, and Beyond the Lens could be seen not far away. It's a little bit noisy there starting in the morning but we didn't notice any noise during sleep time. The indoor pool was the only one open. It's not really big but it's nice. Breakfast was a hot, buffet-style hotel meal. Waffle maker, scrambled eggs and/or bacon, coffee, hot chocolate, french vanilla hot chocolate (not chocolate of course), various pastries, cereal, OJ, yogurt (with nuts and granola available). What I ate of that was good.
We stayed 3 nights during our Spring Break. The area was extremely busy all the time. Pigeon Forge provides convenient access to Great Smoky Mountains National Park.
GGuest UserThe facilities were beautiful and amazing. Room was very nice, bed very comfortable. The food was delicious and the ambience on the top floor was very nice with fire pits to sit and relax by. The only reason I didn’t give a full 5 star rating was because of housekeeping. They came in the first day and restocked our bath linens. After that, for the next four days, we never saw them. Ran out of bath linens, coffee and toilet paper. Had to go to front desk to ask for these necessities. One person on our floor put a huge pile of dirty linens outside their door. Another put their overflowing trash cans outside their door. Our cans were overflowing as well. I would definitely stay here again but I would make sure to request housekeeping daily. Not to clean or change sheets. I never expected that. But to leave clean bath linens and check trash cans and toilet paper.
AAnonymous UserI booked room with pay at the hotel with breakfast ! First they took all money at the morning from card i didn’t wanna to use , then when we are arrived to hotel they get other credit card and use that for deposit , but anyway from my other card they took 10 dollars ! What management do their job like this ????? And about breakfast! Horrible ! You get the coupons for breakfast and you can’t take coffee and water ! one drink for the breakfast:coffee or water or juice ! All the days they confused our orders ! Service at the hotel one star!!!! Never seen that at Marriott hotels ! They even didn’t give water for the status like it usually do ! Because we booked through trip .com . But it is ok ! Other things are just disappointing! It was my birthday trip!
GGuest UserGood for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.
ZzachedelicThis place had SO much potential, but little by little, it proved to be a hotel I cannot recommend in good conscience.
I booked a ‘Honeymoon Suite’ for my wife and I, from the date of January 21st to January 25th. The receptionist that checked us in was friendly, but was facing the dilemma of deciding which room to put my wife and me in, because a water line had burst the previous night, causing the cold water to shut off completely for the first couple days of our stay.
The receptionist (at the time of my check-in), was likely also a/the manager, and she offered to switch our room out for another. I declined, however, due to the fact that none of the available, vacant rooms had jetted jacuzzi tubs in them, and the jetted tub was one of the biggest features which drew me into booking the room.
We ended up staying in the original room (with the temporarily broken water line), and the manager told me it would be no issue to appropriately partially refund our money, or compensate us for the many issues we experienced, monetarily.
GGuest UserI was worried but I am glad I gave them a chance. Some of the reviews had me scared but my experience was great. First and most important to the person who said the place had bedbugs I looked trying to find one and I never did see any. The linen was so clean I honestly think it was new, the sheets and the towels. Mirrors had no streaks or spots on any of them. The shower had no water stains or spots. The fridge looked like it had never been used. It was so clean. I have never been able to sleep on a new bed without waking up to the worse back pain and for the first time ever the pain was less than as if I was at home in my own bed. Pleasantly surprised! I also seen some complaints about the breakfast so let me tell you….awesome! There was quite a selection to choose between biscuits and gravy, waffles, cereal, yogurt an assortment of juices, muffins and they kept it stocked clean and great! When I go back my next visit I will be looking to stay here again. Thank you for such a great experience.
MMAINT65The Hotel is old and very few improvements. Just one hook up for charging phone and it's at desk light. Which is not even close to were your bed is. The so called carpet is older than me I believe. Bathroom sink does not have a working sink stopper cause the sink faucet is not made to have one. Pictures I learned can be adjusted. The elevator used to get to ground floor shook Everytime you use it
I would not adverse staying HERE for the the money is not worth it The location is not worth the money
They have made money off the property and not put money back in property I bet the room fire smoke detector guess it is a dual type hasn't never been replaced Micro Hotels I thought had better standards
I spent right at 30 years as a MAINTENANCE SUPERVISOR
so I do when things could be better !!!!!!!!!!!!
GGuest UserHotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.