Friendly staff & central location. Parking included, that is where the 1* star ends. Room 4 deeply unpleasant with the smell of smoke. All windows open upon arrival, clearly trying to air the room. Several deep cleans would be ambitious to get rid of the smell. Waking up throughout the night feeling sick from it. Good job I had my asthma inhaler with me. My wife and I only had one tea mug between us and one glass to share for water. The kettle we didn't use until the morning when I flicked the lid there was brown flakes inside. Rinsed it a few times, made a cup and decided to leave it. No bin provided in the room. Upon arrival there was only half a toilet roll provided. So one of us had to wait. Signage- in case of fire please leave immediately notified if the alarm sounds its a continuous sound. There is NO building/evacuation map on the internal door as there should be legally, in any guest room of where the assembly point is . Not sure if the door to the room was a fire rated door. Was too light and may cause a fire to spread quicker. Smoke alarm in room. With the smell of smoke in this room I question if its connected. Bed was soft. Too soft, poor sleep. We were visiting friends out in Bromley for a birthday & all we wanted was a room that was clean and had the basics, enough toilet roll, a cup and glass each, clean kettle and bin. This hotel has heaps of great potential and staff are friendly. All it needs is the basics. Get rid of the 1980s duvet too! The rest of the decor. OK Chose to eat out for breakfast as felt not clean enough and just wanted to leave. Hope the hotel can resolve all of the above would love them to succeed.
33 Reviews