Hotels Near Sashul in Bruges

Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.

We loved the Dukes Palace. We had no idea of its history but the palace structure, the layout and the large courtyard hinted at the opulent life of its former inhabitant, the Duchess of Burgundy who presided over the area in early history. It's a marvel what they had done in terms of creating beautiful rooms out of the palace space. The location was perfect, right on one of the main commercial streets in the old city center. They had elegant corridors, well-decorated spaces for informal lounging. The rooms were tastefully furnished. Breakfast was good, with an egg station. They brought coffee to you in nice porcelain containers. And interestingly, they had slabs of white, dark and milk chocolates that you could cut pieces of. This was pretty unique. All the staff were courteous and very accommodating. My wife complained of an unpleasant smell as we would come out of the hotel - but not sure what that was - cat's poop? The pillows were too large round and hard - my wife complained but they didn't have any other type.

We stayed here for four night and would come again. Room was lovely and the bed incredibly comfortable! Loved the pillows. House cleaning were great. Only criticism of the room is sometimes the upstairs guests were a little noisy and to operate the hairdryer you had to permanently grip/hold down the handle to work it (no on/off switch) so with my long hair this was a little arduous so I would recommend bringing your own in future. As others have mentioned it is an annex to the hotel where you check in and have breakfast etc. breakfast was amazing and very generous (you helped yourself) and I didn’t mind walking to the main hotel. Only minor criticism was the check in process we struggled to initially understand where we had to check in and the intern checking us in accidentally presented us with someone else’s details but all was fine in the end. Good location to use as a base also. Overall a lovely, clean and high quality hotel that we would recommend and return to.

The hotel is in the perfect location to visit and experience all that Bruges has to offer, it is literally 2 mins from the Belfry and the main square. We drove to Bruges and used their secure underground garage for the duration of our stay. The rooms are basic but very comfortable, the bed in particular was very comfy! We had a very small balcony overlooking the road, which was lovely to get the atmosphere. We would have liked tea/coffee making facilities in the room and there was no iron / ironing board (although they were available from reception is needed). The bathroom was spacious and clean, with plenty of hot water for the shower. Although the hotel has a terrace, you can’t use it past 10pm due to noise restrictions, so we moved inside and were served by the stand out star of the hotel for us… Vlaktko the excellent bar man. He makes the best Moscow Mules! He was friendly and attentive and went over and above to help us. We found the check in / check out service to be a little slow. Overall, I would recommend this hotel without hesitation, it is just perfectly located and if you stay then say Hi to Vlatko!

We loved this boutique hotel. It’s spotlessly clean, the rooms are a good size and bright. The staff are most friendly and helpful. The location is perfect. Central but on a quiet side street. A very comprehensive buffet breakfast. We highly recommend this hotel.

Spacious comfortable rooms in a beautiful building. Situated at the edge of a pretty, quiet residential area, the hotel overlooks a square, and is across from the Concertgebouw Brugge concert hall. The hotel also has outside seating in the back in a quiet garden. There are shops (food market, drugstore, bakery, cheese market, specialty food and more) and several cafes and tea shops just a few minutes away on Smedenstraat It is about a 5-10 minute walk to the center ”touristy” area around Grote Markt etc. We were very happy to be staying away from that busy area. Very helpful staff.

I’ve recently returned from a holiday in Belgium during which I spent three nights staying at the less than impressive Ibis Brugge Centrum. Due to travelling with a friend I didn’t stay at the hotel in Bruges where I stayed when visiting the city in November 2022 and unfortunately stayed here at the Ibis instead. We arrived and checked in just after 3pm. I hadn’t been in my room long, and was just sorting out my luggage before going out, when the bedroom door was opened and a man walked in, the hotel had given my room to a second person. The man went off to reception to get a different room and I followed shortly after to complain about the error. The staff on reception were casually apologetic but told me that these kinds of errors had been happening since a new computer booking system was installed and treated the who issue as though it wasn’t a big deal. I’m aware that implementing new computer systems are never without problems, but in a hotel I would have thought that trying to ensure that the room booking system doesn’t issue a room to multiple people is a pretty basic requirement. As a woman travelling alone it is not a pleasant experience to be in a hotel room and have a stranger walk into the room, it would have been terrifying if it had happened when I had been in the shower or bed, and for the remainder of my time in Bruges I never felt relaxed when in the hotel room. After making my complaint to reception I returned to the room to find that the key card no longer worked. This happened again on my second day at the hotel after a day of sight seeing, and after my previous experience left me wondering if the room had been allocated to someone else while I was out. Even without the experience of the room being allocated to someone else I wouldn’t be planning to return to this hotel; the shower ran cold more than hot, the bed was not comfortable with the mattress feeling like it needed to be replaced, there were only two sockets in the room, one of which was partially blocked by the curtain rail (due to the room being on the top floor the ceiling sloped near the window and the curtain was weirdly hung at an angle), there was mould on the wall beneath the hooks in the bathroom and just a general need for refurbishment. My friend spent the first night in the hotel unable to sleep due to deep vibrations which she assumes were from a nearby generator. The floor was literally shaking. She changed rooms for the remaining two nights of the stay and got the impression that she wasn’t the first person to have complained about the noise problem in room 211. Positives are that the hotel is easily walkable from the train station (although you will be dragging your suitcase over cobbles) and breakfast was a reasonable spread.

You get what you pay for. We have just got back after 5 nights here. They changed the sheets once and the towels every day. It was clean and we had BBC1, BBC2 and ITV1 on the telly. At €9 the breakfasts are okay- very basic. The rooms are small, and storage is inadequate. The slightest level of clutter will make your room look a mess. There aren't that many plug sockets and two of them are hard to access. The lavatory has a good flush and the shower is efficient. It cost €350 for 5 nights, and staying in Brugge for that is pretty cheap. Suss out the buses to and from the centre. Night buses run from Stadshouburg at 22:00 and 23:00, saving a bit of a yomp back when you will almost certainly have eaten, and may even have had a few drinks. You will want to do some culture. The museum pass bought while flashing your Brugge card which the hotel will give you will cost you €28 and it will pay for itself if you only go to see the Flemish Primitives at the Groeninge and have a look around the Gruuthuise museum.

Decent location if you want to be near the train station and don’t mind a short walk to the town. Access to the hotel on foot is slightly confusing at first as you have to go through a large car park, but it is very close. We stayed for 2 nights. Generally staff we interacted with during the stay were polite and friendly. They were happy to answer questions and help us book a restaurant. The common areas of the hotel are lovely and modern. Free lemon water is provided in a dispenser in reception along with Biscoff lotus biscuits. The bar is nice for a drink before heading out for dinner. The room wasn’t huge but ok given we were going to be out most of the time anyway. No robes or slippers were provided - which we have had in other 4 star hotels in Europe. Also, the plug socket on one side of the bed didn’t work. The room has a nespresso machine (though only disposable paper cups are provided). Although the machine did the job, the plastic tank where the water goes was cracked and there was no lid. Someone needs to regularly go around all the rooms and check everything is in good order. The shampoo/shower gel products are lovely and they do actually provide bath salts which many other hotels don’t. But we had to give feedback regarding the cleanliness and replenishment of toiletries. The floor in the room and bathroom needs to be vaccumed properly as I could see there were a few crumbs and things (when we first entered). When I asked about this they said it gets done before new guests check in but not daily thereafter. The tissue box in the bathroom had one or two scrunched tissues sitting on top of it(?) Just fill the actual box up! This hotel isn’t a bad option for Bruges but don’t go in with super high expectations. As we were there for a short trip we didn’t get too hung up on things but really the attention to detail in respect of the rooms needs to be improved for the price.