Hotel Atlantida Sol

Hotel with large and very clean facilities, but with old facilities.

Great location!

Unpleasant experience. Room smelled of urine, telephone not working! After complaining at reception, they changed our room and we were given a much lower quality one, on the positive side it didn't smell of urine, but it didn't smell clean either. Not enough hygiene products even for a family stay, knowing that it was an exchange of dissatisfied customers they could have been more careful and not even that! 🪳 Cockroaches in the spa, sand in the jacuzzi, and the same without pressure. Pleasant outdoor area with sea view, with moments of construction noise in the middle of the weekend. Attentive staff, trying to remedy what cannot be fixed. Value for money, very poor! I really don't recommend it!

For an opinion to be fair and honest, you must properly argue it. In any case, I ask for the benefit of the doubt and if anyone doubts what I have stated, well… very easy! Check it out. We arrived at this hotel and at the reception a polite lady, but without many explanations of the facilities that we could use and chewing gum, took note of our identity and assigned us the corresponding room (with sea views, as requested). The room was spacious but adequate for a hotel like this. It had deficiencies in cleanliness such as sand from the beach on the floor from previous users. The spacious, soft spring mattress and the unbearable pillow, which made the first night an ordeal. The bed in question was adorned with a sky blue band, which had some whitish stains, (poorly cleaned) suspiciously, from biological remains. The curtains needed to be cleaned immediately. The large terrace with good views, but both table and chairs had the same deficiencies in cleanliness. There are too few cleaning staff for so many rooms, so it is impossible for them to do their job properly, no matter how hard they try. The pool, with pleasant fresh water (there is another indoor pool with a jacuzzi that we were not informed about), is not monitored. One of the showers, as well as the gym that they advertise, was “out of order”. The sun loungers are few and sunbathed and look unhealthy, but by putting a towel over them you can mitigate this inconvenience. They have straw shade, which is a danger for tall people, as was my case. As they do not serve meals, you can, in the pool canteen, order something light (a basic hamburger or sandwich) until 5:00 p.m. local time and eat it on the terrace; after this time they close and the food is gone (paying of course). Of the recreational activities advertised on a board: not a single one. The cafeteria is only attended at certain times by a young lady (Olga), with a perfect smile and proven kindness. She is the best thing about this hotel and I don't think it will last long (I recommend the mojitos she makes). The big drawback is that there is no other staff and her service hours are very limited. The breakfast is very basic, catered, so it was monotonous and lacking in variety. The hotel is located near the coast, far from anywhere, but it is true that about 300 m away there is a restaurant, pizzeria and hamburger joint (we went to the latter one day for dinner and we were happy with the service received). In short, it has been one of the worst hotels we have stayed in, but it was a last minute choice and we took what we found free.

For a 3-star hotel, it is very pleasant and the staff are very friendly and helpful. The room was good with a good bathroom, where the shower area was completely enclosed, so we didn't get the bathroom wet due to the good water pressure. The bed was comfortable, but the pillows were too low, but we could fix that by asking for an extra pillow. The breakfast was very acceptable, but not excellent, and the room was well-sized for the large number of people staying at the hotel. The parking lot was large, but it was barely big enough for the number of people staying there. Unfortunately, as the weather was bad, we couldn't try out the pool, but it looked very nice.

Group stay during Carnival. Reasonable facilities and good rest. Pleasant breakfast, lunch and dinner meals. Friendly and good treatment. I will return whenever possible. The group enjoyed the stay. Improving the facilities would be a good solution for greater satisfaction.