Ramada Hotel & Suites by Wyndham Bucharest North

uncomfortable way to the upper levels - merged 2 buildings to one. expected broader breakfast options for that pricing

Hotel is located near to the airport (15mins by car). The hotel is situated in a residential area which has grown around the hotel. A larger vacant plot right beside the hotel. Not much to see in the neighborhood. However, there is a nice park close by near to the lake/river. Check-in was standard as well as the room. The décor of the hotel and rooms is quite outdated and the overall atmosphere a bit musty. The room was ok but nothing special. There was only one empty socket available in the room so had to change between powering laptop and mobile phone – not even the bathroom had an empty socket. The biggest disappointment was the air-conditioning which didn’t work. Cold air output was weak and had to keep the window open to get in fresh air. Luckily the weather was overcast and chilly which helped keep room temperature under 20c. Shower didn’t have very hot water in the morning. Breakfast was in line with the hotel style – nothing special. For example, no cheese selection and fresh eggs. The gym downstairs was ok but missing proper number of weights and equipment. Service was ok but no extra smiles or “warmth” in the approach. Staff seemed to be engulfed in bickering or discussing amongst themselves rather than ensuring customer satisfaction. Basic Eastern European mentality. On the positive side the TV channel selection was good and the location close to the airport convenient. Overall, not a 4 star hotel in international standards, rather a 3 star. Generally, the hotel has probably seen better days and would need a major uplift towards a more modern and refreshing style.

During the check out which was early in the morning in Apr.17th, 2024, the front desk told me that they had some technical issues and they can't give me my invoice but they will send it to my email address as soon as they solve their technical issue. it has been 5 days since I checked out and still they have not sent my invoice to me. Even though, I have reminded their front desk two times by email. They kept sending me their excuses with no result yet.I am so unsatisfied with this check out problem.

I have never once been dissatisfied. The hotel, staff, service and food are all of high quality. I recomend the Ramada North, without reservation. I have been a commited guest for many years, they cannot be faulted.