Mercure Bukhara Old Town

Mercure Bukhara Old Town Reviews

Mercure Bukhara Old Town

Samarkand St 206, Bukhara, 200118, UzbekistanView Hotel Details
Mercure Bukhara Old Town
Mercure Bukhara Old TownMercure Bukhara Old TownMercure Bukhara Old Town
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Mercure Bukhara Old Town Guest Reviews

4.4/5
Very Good
75 review
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.6
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All reviews(75)
Positive reviews(71)
Reviews with photos/video(34)
Great service(19)
Delicious breakfast(16)
Great location(10)
Well designed(9)
Great swimming pool(7)
Loved the view(6)
Negative reviews(4)
Yulia_Ch
Classic Room With Double Bed
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Comfortable new hotel inside the old town (10-15 minutes walk through authentic Bukhara streets). Breakfast is basic, but everything one needs with great views to the old city. Everyone is very welcoming.
Response from Property: Dear Yulia,To start with, we'd like to thank you for sharing your lovely experience at our hotel!We're thrilled to hear that you felt comfortable and welcomed during your stay. Our location is indeed a unique gem, allowing you to immerse yourself in the rich history and culture of old Bukhara.Thank you again for choosing to stay with us and for sharing your wonderful review!Best Regards,Faig BayramovRooms Division Manager
FCQ
Classic Room With Double Bed
Stayed in Feb 2024
Couples
3 review
4.7/5
Amazing
Posted on Feb 10, 2024
Mercure hotel is such a lovely gem in Bukhara. We’d stayed for 4 nights and everything was amazing. The staff was always helpful and friendly. The property is beautiful with contemporary designs and a touch of traditional charm! We loved the swimming pool and hamman on site and used them every day. We also enjoyed going to Saffron, the restaurant/bar within the hotel, with amazing food, nice ambience, and a spacious terrace overlooking the old town. Even though the hotel is located at the edge of the old town, it’s walkable to the main sights in 15 mins. We absolutely adored this place and highly recommend it to those who are visiting Bukhara!!
6/8
Response from Property: Dear Valued Guest,We are utterly privileged to have been able to exceed your expectations in every aspect of the hotel and cannot wait to welcoming you soon at your new home in Bukhara! Thanks again for leaving such an overwhelming review and rest be assured your warm words will be shared between our colleagues.Best Regards, Faig Bayramov Rooms Division Manager
KeFun
Classic Room With Double Bed
Stayed in Jan 2024
Travel with friends
18 review
4.7/5
Amazing
Posted on Jan 16, 2024
Great hotel in a small town Bukhara, restaurant is nice and staff are friendly
Response from Property: Dear KeFun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Faig BayramovRooms Division Manager
modernwhorefare
Superior Room with Double Bed and Single Bed
Stayed in Jun 2024
Couples
10 review
4.7/5
Amazing
Posted on Jun 30, 2024
Good location despite minutes walk to city central but with good amenities.
Response from Property: Dear Guest,Thank you for sharing your experience with us. We are sincerely glad that you appreciated the level of our service. We hope to see you again!Sincerely,Raji Ahliman-zadaGeneral Manager
Guest User
Superior Room with Double Bed and Single Bed
Stayed in Mar 2024
Couples
3 review
4.7/5
Amazing
Posted on Mar 13, 2024
Best hotel at our trip to Uzbekistan, delicious breakfast with good choice of quality coffee and wide choices of dishes with good local vines for lunch and dinner
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Faig BayramovRooms Division Manager
shireesh
Superior Room with Double Bed
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Outstanding hotel, excellent service, great staff, delicious food, amazing Spa, location, location, location...great character at the hotel. Loved it.
Response from Property: Dear Shireesh, We are deeply flattered, happy and honored by your compliments!Thanks again for choosing us as your home in Bukhara and looking forward to welcoming you in no time!Best Regards, Faig Bayramov Rooms Division Manager
Diego
Classic Room With Double Bed
Stayed in Jul 2023
Couples
5 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Best hotel in the world. Incredible rooms and services, but above all incredible staff who helped us a lot. Do not hesitate to book it.
Response from Property: Dear Diego,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Faig BayramovRooms Division Manager
Guest User
Classic Twin Room
Stayed in Mar 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Apr 11, 2024
The room is just very typical
Response from Property: Dear Valued Guest,First of all, allow me to express my enormous gratitude on your kind review regarding Mercure Bukhara Old Town!We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thanks again for choosing us as your home in Bukhara and looking forward to welcoming you in no time! Best Regards,Faig Bayramov Rooms Division Manager
Fadheel
Classic Single Room (Single Bed)
Stayed in Jul 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Perfect
Response from Property: Dear Fadheel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Faig BayramovRooms Division Manager
Guest User
Superior Twin Room
Stayed in Feb 2024
Family
21 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Very nice
Response from Property: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Faig BayramovRooms Division Manager
Guest User
Superior Room with Double Bed and Single Bed
Stayed in Aug 2024
Family
6 review
3.2/5
Posted on Aug 17, 2024
I specifically requested a goodview room, and I specifically booked a high-priced room, but the window was so small, like being in prison, and the view outside the window was like this, which was speechless, and the room was odd-shaped at the very edge. I walked around the hotel, and basically all of it was large French windows, which was speechless. Are the good reviews fake?
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay.It’s unfortunate to learn that your experience did not meet your expectations, particularly in regard to the room’s view and layout.I completely understand why you were disappointed.Rest assured that reviews are based on real experiences. They reflect the genuine sentiments of guests and provide valuable insights into the quality of service and accommodations. Continuous improvement in guest experience is a priority and feedback like yours plays a crucial role in that process.If you have any additional details or specific concerns you'd like to share, please feel free to do so. Your input is valued, and we hope that you will reconsider and allow for another opportunity to showcase the hospitality that the hotel strives to uphold.Best Regards,Faig BayramovRooms Division Manager
Xiatianlidefeizaomozi
Classic Twin Room
Stayed in Jul 2024
Solo travelers
148 review
5.0/5
Outstanding
Posted on Jul 18, 2024
The hotel is very warm and prepared a birthday cake🎂... I felt cared for in a foreign country... There is delicious pilaf near the hotel, and it is within walking distance from the hotel to the check-in attractions
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Response from Property: Dear Xiatianlidefeizaomozi,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you felt cared for and appreciated the extra touches we provided, such as the birthday cake. Our team works hard to make sure our guests feel welcome and comfortable and it's great to know that we were able to achieve that for you.Thank you again for choosing Mercure Bukhara Old Town and we hope to welcome you back very soon!Best Regards,Faig BayramovRooms Division Manager
Guest User
Classic Twin Room
Stayed in Jul 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Sep 1, 2024
The room is quite spacious and the facilities are quite new. The hotel atrium is very beautiful. The bed is far from the door, and there is little noise from the corridor. Good review. The location is very good, quite close to the old city of Bukhara. The hotel restaurant tastes quite good. The wifi speed is very fast.
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Guest User
Privilege Room with Double Bed
Stayed in Jun 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jun 28, 2024
The hotel facilities were incredibly beautiful. It felt like I had my own mansion, not just a chicken coop in a box. At first glance, the standard room was too small. I stayed in a prestige room (written as a suite) and was very satisfied. The swimming pool was just as beautiful as the photo. The massage quality was just average. It was cool, but not impressive, and my fingertips were rough. The view was a city view, but since it was on the first floor, it felt like you could see the street. The hotel staff was very kind and skillful in helping me and solving all my problems when I had trouble taking a taxi on the first day of arrival. They are friendly and well educated. All necessary help was immediately provided and people were reassured. The restaurant staff was very friendly, but even though I was disappointed, they said it was beautiful and asked for my contact information. Still, when he refused, he backed out cleanly. I left a tip, but the cleaning staff didn't take it. On the first day, although it is said to be a problem for the entire city, the electricity was cut off twice and the air conditioner was turned off. On the second day, the air conditioner was turned off in the morning, possibly because it was cut off while we were sleeping at night. Breakfast was delicious. I wish there were a little more variety overall fantastic
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6/8
Response from Property: Dear Guest,Thank you for sharing your experience with us. We are sincerely glad that you appreciated the level of our service. We hope to see you again!Sincerely,Raji Ahliman-zadaGeneral Manager
Guest User
Classic Room With Double Bed
Stayed in Jun 2024
Business travelers
5 review
2.5/5
Posted on Jun 3, 2024
There was no hot water for the shower. The front desk said that I had to wait 10 minutes before it was available, but I waited 15 minutes and it was still not available! To save water resources, the bed sheets were changed every 3 days, so I needed to take the initiative to change the sheets.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at Mercure Bukhara Old Town. We appreciate your honesty and are sorry to hear that your experience was not entirely satisfactory.We apologize for the inconvenience caused by the water outage that occurred during your stay. We understand that this disruption may have impacted your comfort and experience.We would like to explain that the water outage was a result of the city's annual water safety planning measures, which are carried out to ensure the health and safety of local people and guests of our city. We appreciate the importance of these measures, and we regret any inconvenience they may have caused.Regarding your concern about the bed sheet changing frequency, we would like to clarify that our hotel follows a standard procedure of changing bed sheets every 3 days, which is in line with industry standards. However, we are happy to accommodate special requests and change the bed sheets more frequently if you prefer. Please feel free to let us know if there's anything we can do to make your stay more comfortable.Best Regards,Faig BayramovRooms Division Manager