Hotels near Patterson Station Platform 2, Burnaby

They advertise their rooms as having air conditioning but this is not true as the room we were checked into had a evaporative air cooler. The cooling system in the room didn't work and they were completely aware of this but did not mention a single thing to us at check-in. We had to constantly fill the bucket from the air cooler with ice cold water in order to get any cool air in the room. They told us it should last 8 hours but the machine started beeping at 3:30am after we had just filled it with ice cold water right before bed. It's ridiculous to have to go fetch ice and change the water out in the middle of the night. We were told that they were fully booked and they couldn't move us. There were also lots of mosquitoes in the room - our best guess was that the big bucket of water from the machine made it a nice environment for them. The nights were hot, stuffy and annoying with the mosquitoes bothering us. We were not able to have a good nights sleep at all. The toilet and bathtub are also not renovated. The toilet seat was peeling and really disgusting. The bathtub does not drain well at all when you are showering. The room we were assigned was also right behind the elevators. Whenever the elevators were in use, we heard banging all the time - even in the middle of the night. We usually ask for a room away from the elevators but we haven't been able to access our rewards account to see if it's still noted despite asking for password reset help multiple times and having no response. Cleanliness was also a problem - the floors were sticky and they haven't cleaned under the sofabed in a long time. Housekeeping also asked us one morning if we needed our room cleaned and we declined. That night, we had a card slipped under our door indicating that they will do a wellness check within 24 hours since they haven't heard from us - we just spoke with them THAT morning. We've stayed here many times before and spoke highly of this hotel but we will no longer recommend it to anyone.

We went to Canada for business purposes. Each of us had a room on a different floor - I ended up on the 7th floor and a room with a mountain view. A colleague ended up lower and there was already only a view of the shopping center. But these are not aspects of the hotel's rating. I subtract one star for the dry air and buzzing air conditioner in the room. The rest OK. Breakfasts correct, service courteous.

The service at the front desk is very good, very welcoming, and the location of the scenery is also very good, but there are no slippers provided in the room, and finally bring a pair by yourself

The location is average, it is a bit noisy to keep the road. Hotel facilities are relatively simple, air conditioning is not easy to use. Breakfast is free, but only juice and bread are too shabby.

The hotel is in a inconvenient location. To get there without a car, you have to go to Aberdeen Station and transfer by 610 Bus. The most important thing is, the bus never arrives on time. So just grab an uber. Other than that, everything is pefect. Frequent shuttle to airport.

During the epidemic, the restaurant and ** were not open, and the facilities were not available. The hotel parking lot has sufficient parking spaces and the location is often convenient. You can go to the room through the lobby.

The hotel did not provide breakfast. There is a safeway nearby. It is open until 11 pm. It takes 15 minutes to walk from the subway station. There is an underground car park. There is also a bus to the city.

It's very convenient to book this hotel in Vancouver. It's next to the University Center. Next to this hotel is Leap Canada attractions. It's really good to stay in this hotel for the second time

To set the context I am a seasoned hotel/motel traveler, having over 900 nights stays in the last 10 years alone. This is the 1st time I will be writing a terrible review for a business. I was excited to find this place as I was travelling with my 2 dogs and liked the cottage style accommodations and green space. I was personally excited by the history of this establishment and all of the TV shows and Movies filmed there over the years. I pulled into the parking lot to check in at 2pm and was informed by the front desk person that check in was at 4pm and there was NO way my room would be ready until 4pm. I did note that I thought 4pm was a bit of a late check in time, and the clerk told that ”it is common place for most hotels and motels to have a check in at 4pm”, I quickly noted that in over 900 hotel stays this was the first place that had that late a check in. I asked him if there was nay chance that the room might be ready before 4pm, noting that i had 2 dogs that were tired from there travels in the car, the response was quick and emphatic NO! Telling me again that check in is at 4pm, like I had not heard that the first time. I stayed very calm and said well if the room is ready before the 4pm check in time here is my cell # and if you could kindly give me a call. I then set off for some lunch and a long walk with the dogs (both senior dogs 16 &14). I returned at 3:45pm and found a new person at the front check and asked if my room was ready? The answer ”sorry it has not been cleaned yet”, ”okay can you tell me the room number so I can at least park and prepare to unload?” he did tell me the number and i found the room. As check in was now only 15 minuets away we could wait out those 15 mins. At 3;50pm i watched a very under motivated cleaning person arrive and slowly proceed to clean the room. I had a 5:30pm appointment in Port Moody with my daughter and her husband and their dog so i was i a bit of a hurry. I went back the the hotel lobby at 4:10 pm and said BTW it's now 4:10 can i have my keys? The reply was ”well we haven't finished cleaning the room yet” , I returned with ”i thought check in was 4pm and it's now 10 after 4”. Okay I was still very calm and though no need to get excited or angry at this person because he clearly DOES NOT CARE. So we waited and I returned at 4:30 as time was getting tight for my plans. ”Is my room ready now?” , ”oh there seems to be a problem with the sink” - ”ok when will the sink be fixed? ” ” I don't know but I have called maintenance' , ”ok when will maintenance arrive”, ”I really don't know” not the answers I was looking for, ”ok do you have another room?” answer ”No” - ”okay when to you expect that I can get into my room ?” I thought a fair question - answer ” I don't know” - now just silence hung in the air - I spoke next and said well i think i will need to cancel my room and get a refund. ”that's up to you” said the front desk person. I then canceled asked a refund which was credited back in my c

The plus point is free breakfast for 2 people for 3 days, and the minus point is that the room was not cleaned on the middle day. The other thing is that the transportation is convenient. It's a 10-minute walk from the subway. The facilities are a bit old but OK.