Popular Lotte Hotel Hotels in Busan

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Lotte Hotel Busan

Lotte Hotel Busan

4.6/5166 Reviews
Soemyeon
My family and I stayed at the hotel from 26 Dec to 28 Dec 2023 and upon checkout, the staff insisted that they had issues reversing my 200 000 krw deposit because I didn't use the same card. This is strange and confusing because I only used one credit card the whole time in Korea. I also used the same card to pay for the hotel booking upon check in. We stayed in other Lotte Hotels in Korea and compared to those hotels, our experience at Lotte Hotel Busan was not the best. During check-in, i had several questions for the staff assisting us but she told us curtly that she will explain this later. Perhaps it was a language issue but definitely rubbed me the wrong way. During our time using the pool, different lifeguards asked me on two separate occasions if my family had registered to use the pool -- we paid for the pool usage and received wristbands. They also hovered around my family quite a bit - prolly cos my husband's arm tattoo was showing under his shirt and my kids are rather loud (they are 3 and 6 fyi). We were also told by the staff to keep our 3 year old quiet. We understand that compared to perhaps other Korean children, our child can be quite loud. We tried our best to keep him quiet but he is just 3 and simply excited to be there and it was not so nice to feel like we were being watched all the time for our child.

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