Family-friendly Hotels in Cadiz

This hotel is not worth your money. To begin with, the rooms are tiny, the beds are hard, and the pillows are flat. At least the room was clean. However, nothing prepared me for the abysmal customer service I received upon checking in. First, the receptionist questioned me about my name, because the name on my reservation did not match the name on my passport. Since I have dual citizenship, American/Spanish, my names appear different in each place. In addition, I believe that the receptionist noted my Spanish accent as different (because I am also Puerto Rican) and showed prejudice to me because of this. My hotel room, which I shared with my mother, only contained 2 small hand towels. When I commented about how small the towels were to the receptionist, she said “That’s what there is.” Later in the evening, I went to the reception desk to request more towels, thinking even if they were small, at least I would try to get more of them. The receptionist, with an attitude, brought me more towels. When I got back to my room on the 5th floor, I realized that there were indeed bigger towels, since she had given me one bath towel and one hand towel. So, I returned to reception and asked for more bath towels. The receptionist’s response was that “too many people were showering,” since I had let my daughter change in my room after the beach. I commented that whether or not people were showering, the fact remained that my room did not have bath towels in it. She said in a rude voice, “Well, that’s impossible. All of our rooms have 2 bath towels and 2 hand towels.” I responded that my room did not have the bath towels, and that there was no reason for her to be rude to me. She became defensive, claiming she was not being rude. I said that she had been rude to me since I had checked in, and she denied that as well. In over 50 years of traveling, and as a Spanish/American citizen, I have never encountered such rude behavior and horrible customer service. Thankfully here I was able to lodge a formal complaint against the hotel, but anyone who goes here should be aware. Lastly, I have noticed that a few of the negative reviews here have very defensive comebacks from the hotel management, which is beyond belief for me.

The photos on trip advisor don’t do the place justice. It’s actually nicer. I was recommended this place and VERY glad I stayed here. Very clean, excellent location. Get the breakfast included in your room—great choices and you won’t be hungry until after siesta! Hop on hop off bus stops next to the hotel so it couldn’t be more convenient. Also very nice staff in the restaurant—Jacqueline was great. Plus other amazing restaurants only a block away. The front desk, Carmen, was wonderful! She was beyond helpful and kind. I will definitely be back!

All extraordinary , only I had half-pension and for the night was not buffet but the letter what I was given to choose, and my daughter is delicate to eat and there was very little where to choose a magnificent buffet breakfast

The hotel is located next to the main road in the center of Gaddis. It is about 5-6 minutes drive from the Cathedral and the old town. There are many parking spaces around the hotel. The room is large and comfortable, the bed is good, and the shower is good.

This is one of the best apartment-hotels I've ever stayed at. There are limited front desk hours - but you have an easy to remember entry code and we only used the front desk during check-in. Apartments look even better than the photos. We had a studio suite with balcony to the pedestrian street. Most of Cádiz is pedestrian, but access is easy with taxis able to drop you at Plaza San Antonio which is just a few feet from the entrance. The lobby atrium of the renovated palace is spectacular. Elevator available but we mostly took the stairs. Beds were some of the most comfortable of our trip - much better than the more expensive hotel we changed to when we extended our stay in Cádiz and El Armador was sold out. Kitchen had everything you need - but we only used it for coffee and take-out sandwiches for breakfast (there is a great bakery just down the street) - there are so many great restaurants nearby with good prices that we ate out every day. Staff was great, cleaning crew was great and your stay will be fantastic. One note about some of the other apartments. Our suite had windows to the street, but some rooms have interior windows to the atrium and others pass by on their way to their suites. Not a big factor - but may be a concern for some guests not to have a window to the exterior.

Outstanding! It’s not impossible… though sometimes you wonder why we don’t come across places like this… all the time! Can it be so difficult for a single place to provide excellence at all levels - service, facilities, cleanliness, layout of room and bathroom, size and tone (lighting) of room, comfort… breakfast?! This place has it all!