Cairo Zamalek 4-star Hotels

This hotel was better than expected. We didnt stay at our usual hotel as the prices for Cairo currently are very high so this was the first time at this hotel. The location is really good - pharmacies, restaurants, kiosks and a Metro market all with 30 seconds walk of the hotel and of course Zamalek is really central so a good hub for Uber and getting around the city. Prior reviews are pretty bad but we found the hotel incredibly clean, the side nile view room we had was large, well appointed, the furniture was certainly not tired and we were pleased with the room from a comfort and business perspective. WIFI worked well, a desk in the room and settee and the bed was GREAT. They really dont have any facilities and there is no gym which is an issue for us but we knew this before booking but there are many gyms close by so dont let this be an issue - just GOOGLE! The breakfast by Egyptian standards was alright. The big plus is the omlette/egg station and they also do morning crepes. Fruit, hot food section, breads,, salads etc and frankly it does the job. Egyptians do breakfast really well so although this is a bit below par on an Egyptian level - on a European level it is very good compared to your travelodges and Holiday Inn Express's in the UK. The staff as always are friendly, attentive and yes you need to tip but this is the same in all Egypt - average tip is 20 EGP. Leave something to housekeeping and you will get lot of extras eg extra coffee etc. I liked the hotel, the other reviewers I think may have been there as tourists expecting something different but frankly this is a good tourist class hotel and its always a good sign when you see Egyptians staying which there were.

pro: +10: Invincible river view +10: Excellent room size and comfortable in-room facilities +10: The bedding and bathroom supplies are very good +5: Excellent service team +5: Good laundry room con: -50: Is that breakfast or human feed? ! The salad bar has four sides of Taiquan™ vegetable leaves, four pots for hot dishes and only one meat dish. The sausages are real starchy sausages that would be disgusted by children even if they sold grilled sausages at the entrance of an elementary school. The juice is packaged, the bread is dry, and the pancakes are average. Between being incompetent and not doing it well, the fruits purchased by Guoqie seem to be deliberately smashing the Egyptian agricultural sign (to be honest, how do you buy non-sweet watermelons in Egypt? Huh?), all the things that can be eaten in the breakfast room Just cereal, milk, coffee, boiled eggs and fried eggs I know that your restaurant on the M floor cannot be opened, but the unusual products are a bit too much. If I learn from your airport store, I will not deduct two points for service.

Perfect service with much appreciated The best Hilton I ever stayed at. I must mention special thanks for the below Farida Ibrahim Gaber from the reservation Ibrahim Shaltot Dina Hosna Hazem Zeinab Amr el wakil Mohamed Magdy Mohamed elsyed Omar the new comer From the restaurant: Syed Mohamed Fathy Mahmoud ataia

As my recent holiday plans brought me to Cairo with all the ancient attractions and vibrant culture, I found myself a bit lost in the choice of Hotels the City has to offer. Finally I decided for the Om Khaltoum Hotel in Zamalek and was a great deal! To me, Cairo is not Cairo without this Hotel, spreading the feeling of a Diva full of vibrant life and many stories and, as soon as you enter the beautiful lobby, you get the feeling of Om Klathoum discreetly sitting on a Sofa, sipping mint tea and waiting her Chauffeur. The location couldn’t be better, centrally placed, right in the upscale district of Zamalek, close to various museums and some of the best restaurants and only a short drive away from the Pyramids of Giza. Besides the strategic position, the Hotel also gives a fantastic view on the Nile and some of the mosques in the near neighborhood. The Rooms are very comfortable, clean and offer all the amenities you might need and, the bathrooms are really lovely. I booked a Suite and I highly recommend it, if you are travelling with family and/or friends or, if you just like to have lots of space, as the Suites are equipped with multiple beds and separated bedrooms. The price / value offer is fantastic and your clothes get all the space they deserve. 😊 All the Personnel was extremely kind and professional and deserve a special thanks. Everyone was always of immediate assistance and ready to help with transportation or all the request I had with a smile. Well appreciated! You will find delicious food at the two outside Restaurants, one with Egyptian delights and one with European Menu. The Night Terrace is a lively and popular hotspot in Zamalek among locals with higher standards to enjoy a tasty Cocktail and a good conversation. So for hotel guest a real opportunity to meet great egyptians and expats. The perfect place to make new acquaintances. As special remark, I would like to thank the entire Hotel Team ranging from the very competent General Manager Mr Imad to the office Manager Mrs Reem and of course all the staff like receptionists, cleaning team etc whom are doing a fantastic work! Everyone contributed greatly to this beautiful Hotel experience! All in all it was an outstanding stay and definitely the right choice for my stay in Cairo. PS: sorry that I didn't remember all the family names as everyone always spoke by first name, which made you feel even more welcomed.. PSS: Fighting the COVID pandemic, the hotel has implemented high efforts on sanitizing, packaging individually sanitary items and organizing scheduled time for shared area such as fitness and so.. So all measures are up-to date.

We really liked the location. A lively street with lots of quality restaurants, shisha cafes, etc. close to everyone and in the center of Cairo. You should know that my hotel's swimming pool is also that of a swimming club, so it is busy from morning to evening. This is a detail to take into account if you think you will find peace and quiet there. There is what they call a large hammam which is more of a pool between a swimming pool and a paddling pool. This did the trick for us to cool off after a day of visiting in the heat. We didn't have time to hang out by the pool with the amount of things to do in Cairo. The breakfast is correct and good. I find the value for money good. We were put in a room on the street side which seemed to be a problem because of the noise and incessant honking, it's a local habit but ultimately no, we slept very well. We went to bed late between midnight and 2 a.m. so it was quieter.

If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.

Hotel staff are friendly and helpful. Especially the staff who wearing blue work uniform,they call him Benmen maybe,he was really supportive staff,he is super nice,he taught me how to call the driver on the Uber and not be tricked by the driver.Everything he can help.I felt thankful to him.Also location was quite and safe.They have updated my room,the room was great and big enough,every room have balcony.The design of hotel was excellent.and there are cafe,cinema,shops.It’s very convenient. I felt so comfortable to stayed in AL MASA hotel. I will choose here if i go to Cairo again

One of the best stays. The service is amazing. The gym has the most amazing view of the Nile river. The staff is very attentive and make sure you have a luxurious stay. Our room had the Nile view and was on the 14th floor. The hotel gets busy in the evenings. The hotel has the best food and also it has a lot of food joints opposite the road which requires 20 EP.

Excellent hotel, great location, friendly staff, directly cinnected to terminal 3 of cairo airport. Hotel room is very clean and have s modern decoration has a chinese restaurant that offer great chinese food.

Amazing service! The room and the hotel are top class and the staff is really polite. Michael Samy is particularly extremely friendly and supportive. I've visited this hotel many times, and each time Michael is always there to help and is so genuine. He goes beyond expectations in getting me everything I need, from a private car to general enquiries. Thank you Sonesta and Michael Samy for making this hotel my go to stay in Cairo.