Guest User
September 20, 2024
We have been staying at Sagitario playa for 4 years ( 2019, 2022, 2023 ) and this year We always enjoy one of the best hotel and staff we ever seen, including this year from 7th - 16th September 2024 We would like to thank all the staff, mainly at the restaurants , the Colombian chef , Begonia and Mari at reception However this year wasn't the same room as every year, and NOT sure we will be back next year, as every year we get room 137, 237 . I always say in business that costumer is first and easy to keep a regular costumer BUT difficult to get new costumer my feed back comments as follow: 1- Despite sending a few emails requesting a nice room, similar the year before, we have been allocated a room with the street view, as have vertigo problem with road noisy , I had stated that to the receptionist, she wasn't friendly with us, and after loooong persuasion we have given room 001. 2-Room 001 toilet seat hinge was broken ,the shower leak water at the floor and ventilation to the bathroom apart from opening the window. 3- As the room at ground floor, we cant open the window, as flies enter the room 4- A few occasion we see and heard kids at our back window and front noisy coming from the back house/enter to the to the hotel. 5- On 11th September there was building work to next room 002 , for the door and we couldn't relax at all. walking from /to the room from the main building , the ground is full of birds dirt. The above is to bring to your attention , and we never had such experience in the previous year we always want a relax peaceful room for our wedding anniversary, and every year we get a congratulation card from the hotel , and despite indicated that in my emails , we got nothing this year!