Hilton Cambridge City Centre Reviews

The location is perfect for walking to the centre, the reception can provide the basic stuff for us when we check in for example toothbrush, shaver set, etc, so we did not need to ask after entering the room

Good location, good cleanliness and facility

The hotel's location is excellent. I arrived around 1:00 PM, and the staff were very friendly and accommodating. They arranged for an early check-in, allowing me to store my luggage in my room and promptly begin my exploration of Cambridge.

Location is superb! Room was clean and spacious, breakfast and in room dining were amazing

Unfortunately not the best experience of the Hilton Cambridge, the first room we where given had clearly not been made or cleaned with a bed slept in, dirty coffee cups and an unclean bathroom. Staff where quick to address the issue and give us a new room however upon entering the 2nd it was set up for I’m assuming the original proposed occupiers birthday, not the worst thing in the world however another thing for to address within the first 30 minutes of being at the hotel. In the evening we returned relatively late around 1am to then be asked if we where lost and if we had a room at the hotel, to which i presented a room key which apparently wasn’t satisfactory enough to show that we where indeed guests, I’m not sure why I then had to give my exact room number and name to provide comprehensive proof of our booking. Surely if this is an issue in the past of non guests trying to use hotel facilities then all guests should be providing their details upon returning??? This combined with the issues upon arrival was frustrating, and frankly insulting, why this was humorous to the night staff I’m not sure but all in all a massive disappointment.

Helpful and friendly staff Good Breakfast Comfy Bed

Clean room, efficient services, friendly staff, and of course, great location. Really enjoyed my stay!

Great location & service !

in the center of Cambridge，good environment，services is good

The location is excellent which is at the city centre. The Grand shopping arcade is next to the hotel. Very convenient to the travelers. The hotel is at the city centre which walk 10 minutes can reach most of the important sites. However, the hotel forget to arrange housekeeping for my two rooms for one night. When I come back to hotel after whole day visit, I was surprise by the untidy room. I tried to call house keeping but the line is busy. I go down to the concierge but they could not help. They just said to make sure housekeeping will be arranged tomorrow. I was so disappointed. Moreover, I have requested laundry services on two consecutive night. The concierge said that both laundry can return to me after two day in one go. After two days, I asked the hotel to give back my laundry. They can only give back one pack of laundry. After my repeated complaint, they finally find out my second pack of laundry bag. Their service is quite disappointing.

The room is very clean and food is very 👍. At least the air conditioning is working well

Very friendly and helpful staff. We added on breakfast which was well worth the price. Everything was fresh and filling. We also left our luggage on the day of checkout. Overall good experience and I would be to stay again and recommend.

Excellent hotel Lovely place Nice rooms Excellent views and lots more

The hotel is conveniently located, a 5-minute walk from the center of Cambridge. The facilities are a bit old and the hygiene is average, which is far from the Hilton brand standard. The breakfast is quite rich. For a room rate of more than 2,000, the overall cost performance is average.