Popular Cambridge 4-star Hotels

Standard old English hotel, the room is quite big, all facilities are good, the location is very close to the city center, eating around is very convenient, the hotel restaurant is very lively at night, drinking and singing and dancing. Breakfast was very good.

The location is excellent which is at the city centre. The Grand shopping arcade is next to the hotel. Very convenient to the travelers. The hotel is at the city centre which walk 10 minutes can reach most of the important sites. However, the hotel forget to arrange housekeeping for my two rooms for one night. When I come back to hotel after whole day visit, I was surprise by the untidy room. I tried to call house keeping but the line is busy. I go down to the concierge but they could not help. They just said to make sure housekeeping will be arranged tomorrow. I was so disappointed. Moreover, I have requested laundry services on two consecutive night. The concierge said that both laundry can return to me after two day in one go. After two days, I asked the hotel to give back my laundry. They can only give back one pack of laundry. After my repeated complaint, they finally find out my second pack of laundry bag. Their service is quite disappointing.

The boutique hotel host up to rooms with Chinese and European style interiors and have a beautiful public spaces which house bars and communal outdoor areas. The art style interior of the rooms is characterized by combining the past and the future. Everything comes from Cambridge history. The homey and comfortable Mattresses is why I chosen here, we spend around a third of our lives in bed, should give ourselves the best experience, and highest quality rest we can. Excellent value. Breakfast and garden dinner were always a good choice. We will definitely come back in the future!!!

rooms are amazing. Good location to Cambridge. love staying in the apartments, nicely decorated and layed out. on site bar is really good, cute garden area and good rooftop. staff are helpful and polite. more than anything else I love the rooms, bathrooms are also good. I came back to Cambridge for a second time in 6 months just to chill in the apartments which was relaxing

We had the most lovely stay at the University Arms in Cambridge. The staff was so friendly and accommodating and the hotel smelled amazing. The rooms were quite spacious and the beds were very comfortable! The bartenders in the lounge area were exceptionally kind and made delicious cocktails! I especially want to highlight the restaurant manager, Francesco. He was extremely gracious, welcoming, and professional and made our stay at the University Arms that much more wonderful. We will definitely stay here again!

Given the £150 a night pricing and established brand name, I was unhappy to spend a combined 5 hours queuing to speak to front desk RE a pre-booking query - when they finally answered after 90 minutes wait on my 5th attempt I was immediately hung up on. I booked the ”more with your stay” option which includes parking and nothing more. Further issues occurred at check-in when they attempted to charge me £15 for parking anyway. I explained that this wasn't correct, showing them my booking confirmation and explaining that parking was included as I had confirmed pre-booking. Despite confirming that I wouldn't be charged, I was still subsequently charged £15 necessitating a further call back from myself to resolve. The stay itself was comfortable, the hotel, rooms and facilities are nice and fairly well cleaned.

We stayed at Holiday Inn for 2 nights between May 30 - June 1 2023. Overall the hotel was great and we had a pleasant stay, we had planned to visit the town center and look at the history of Cambridge thus the location was important to us. It was only a short drive (5 mins) to the centre where we could go punting, shopping and to the universities, museums and gardens. We included breakfast in our stay, which I would highly recommend there was a great selection of foods and the pancake machine was a huge win for us. The only thing we were disappointed with was the fact that dressing robes and waters which are usually complimentary in other hotels we have visited, were not included in the room for free and when we asked we were told we could drink the water from the bathroom, which was not pleasant but other factors such as the fact our room was cleaned regularly and the amazing breakfast did make up for this.

Right next to the train station, since we have a lot of luggage, zero-distance check-in is still a good choice. Although there are railway tracks outside the window, the sound insulation is very good and has no effect at all. There is a bus at the entrance of the hotel that can go directly to the center of Cambridge, making travel more convenient. There is a restaurant downstairs in the hotel, there is a costa in the station, and there are no other commercial facilities around. The room is more comfortable and the price is good.

The room is clean and tidy when we checked in, they use white company shower products and also provide bedroom slippers which is great for hygiene. We did experience some poor customer service experience as we arrived around midnight and there’s no service staffs at the front desks and we had to knock on the glass door to seek attention. Then the reception staffs got confused with the room booking and assigned two same rooms to us. Then they asked us to insert card and pay again for the prepay hotel. I had to clarify and then also informed them about the breakfasts for next two days had been paid. On the next day they asked again and on our last day they still didn’t have our records about the breakfasts again and all the staffs did was to blame that it’s systems glitch. Even on our last day they still said there’s no records of breakfasts paid. Overall the room quality is pretty good, the cleaning of the room could be better as we still see hair on the bed after it was cleaned on the 2nd night. There’s also some issue with the bathroom door for one of our rooms, and the staffs fixed that timely. It’s mainly the front service staffs that were not very professional and seems like they haven’t been updating the systems records well or getting the systems fixed so that all these could be prevented.

Opposite Cambridge Railway Station, very good location, only five minutes walk away. Downstairs there are many restaurants and facilities are complete. The internal environment of the hotel is very good, the toiletries are complete, and the cleaning is very clean, highly recommended!