"The hotel was decent; the rooms were larger than expected. The breakfast selection in the restaurant was the same as most hotels—just a few options—and I ate almost the same thing every day. There was a large supermarket nearby, which was very convenient for shopping."

"This was the worst hotel stay I've ever had, and the hotel's handling of the situation was utterly disappointing. Upon check-in, the front desk asked if we wanted housekeeping, and we explicitly declined. However, when we returned to our room the next day, it was clear that housekeeping had entered and tidied up. I discovered that a pair of disposable underwear I had left in the room, and more critically, my eye drops for a chronic eye condition, were missing. With the eye drops gone, I had no medication that night, which led to immense pain and suffering. We immediately complained to the front desk, hoping to recover the medication or get an explanation. The hotel said they would speak with the cleaning staff, but the final response was a denial that they had discarded my eye drops. What disappointed us most was that while we waited for a resolution, a staff member said they would go investigate, but no one ever followed up or responded to us again, even until our check-out. I can understand items being lost, but what I find unacceptable is the hotel's attitude in handling the problem. They refused to admit fault, disregarded a guest's suffering, and didn't even provide basic respect or a follow-up response. This behavior is far more disheartening than the loss of the items themselves. I urge everyone to choose this hotel with extreme caution."

"This hotel was a really satisfying stay for me. The only minor drawback is that it's a bit far from Cambridge city center, but the hotel amenities are excellent. I particularly liked the blue color scheme in the room. Plus, there are bus stops nearby with routes to the train station and various attractions. If you're looking for a comfortable stay, I highly recommend it. There's also a large supermarket conveniently located next door."

"The hotel is conveniently located in the cruise center area. It's a 10-minute walk to the city center and also a 10-minute walk to King's College."

"The management's service awareness is abysmal, and the service and complaint handling were extremely disappointing. Their attitude was arrogant, showing no empathy for the unexpected situations faced by guests, and constantly using hotel policies as excuses to shirk responsibility. This was, without a doubt, the most infuriating and disappointing hotel experience I've had in many years. I had booked a twin room for 4 nights, from August 13th to 16th, and it was fully prepaid. Later, I realized I had made a mistake and requested to cancel the entire order or modify it to reduce it by two nights. After several communications, the hotel firmly refused, which I understood, as it was my fault. So, I told the hotel that if I couldn't stay for those days, I might have a friend stay instead. But I never said I wasn't coming at all. On the evening of August 13th, I arrived at London Gatwick Airport, only to find that all trains from the UK to Cambridge were temporarily canceled, preventing me from reaching the hotel. I contacted the hotel, requesting to cancel only the night of August 13th, but this request was also denied. I had plans in London afterwards, and with train delays, I finally arrived at the hotel late on the night of August 15th. I was then informed by the hotel that my reserved twin room was no longer available, and they only had a single room, but could add a small extra bed for us. I was utterly bewildered at that point. I had paid for 4 full nights, yet I couldn't get the room type I booked. Moreover, we were assigned to a corner room in a remote location, and after a long day, we had to walk quite a distance to reach it. That night, my 17-year-old daughter and I had to squeeze into a small room with an added temporary bed, which was a terrible experience. The next morning, I spoke to the Assistant General Manager, hoping to resolve the issue amicably. However, they claimed the hotel thought I wasn't coming and wasn't aware of my exact arrival date, stating that I needed to proactively inform them of my itinerary and arrival time, and that the hotel was not obligated to proactively contact guests to verify information or hold reserved rooms. The only solution they offered was to switch us to a twin room on the evening of August 16th. On August 16th, I was in London during the day, planning to take a later train back to the hotel. Without any prior notice and in our absence, the hotel directly swapped our room and assigned us to room 444, a number considered highly inauspicious for Chinese people. Throughout this entire ordeal, the hotel consistently prioritized its own policies, showing absolutely no empathy for the unexpected difficulties faced by guests. Furthermore, despite paying for 4 nights, I only stayed for 2, and even then, I couldn't get the room I booked. The management's level of service awareness is truly frustrating and infuriating!"

"Great staff; so cheerful, friendly and so helpful. Lovely stay. Nice breakfast."

"The room's air conditioner made extremely loud noises from time to time, severely disrupting guests' rest. When cleaning, the staff used towels as rags to wipe the countertops; who would dare use towels from this hotel? It was utterly disgusting."

"It was a good stay and very beautiful and good staff, also breakfast and food is nice"

"The hotel is right in the center of Cambridge, so the location is great. The lobby is on the second floor. Overall, it's pretty standard. The room size is decent for the UK, but the amenities are quite basic, and it's a bit pricey. Still, compared to other hotels, it's acceptable."