Melia Campinas Reviews

Perfect hotel!! Good location. The hotel staff are very professional, can speak English, and very friendly!The hotel environment is very good! thanks！

Well located, the staff are kind and polite. We enjoyed our time there.

The rooms are large and some have hot water kettles. The breakfast is great. The gym and swimming pool are very nice.

Excellent location, acceptable service and cleanliness of the rooms.

All perfect. Great staff accommodating all our requests with the baby. Great breakfast.

Very friendly staff. But facilities seem a bit old

Staff was great. Check-in was quick. Room is as expected.

My home away from home in Campinas.

We had a passport problem that delayed us leaving the country. We came here to stay, while we sorted it out. The Melia staff, to a person, were incredibly kind, helpful, and went out of their way to help us have both a pleasant stay, and even get information, from the government, about the hours for offices, information on where we needed to go, as some addresses provided on paperwork were wrong, etc. I had a previous stay, in Cuba, several years ago, where we arrived to a hotel that was shuttered due to Hurricane Maria. Melia, there, helped us navigate how to switch hotels without having to go home. It was why I booked this one. I was not disappointed. Excellence in service is a brand thing, at Melia. I am so appreciative of the kindness, and professionalism of the staff at Melia Hotels that I will now make a point of staying at them, if they’re in cities where I’m traveling.

The hotel is located in a nice and quiet district of Campinas half an hour drive from the airport Breakfast was good

Very clean, business friendly, amazing location - tons of great dining options with a 5 minute walk. Very good breakfast included in room rate.

The service was disappointing, especially the room service. They forgot to bring items I had ordered and didn’t fix the issue until 30 min later. The concierge I did the check out with was plain rude. They were charging me for the stay, which I had already paid upfront, and he didn’t believe me saying I had to pay the whole thing. I told him 3 times that I had already paid that. I asked him to look into it and with a 1 min phone call he got the confirmation my stay had been paid upfront. He didn’t apologize and continued to be rude. It was a weird and unexpected experience.

Staff was really nice and helpful. However, I was unlucky to be placed in a room next to very lousy and obnoxious guests who turned my stay into a nightmare, preventing me from sleeping. I complained many times, but the staff couldn't convince the guests to be quiet as demands hotel rules, law, and general regulation. I had to leave the hotel and go somewhere else to rest. Very disappointed and appalled.

Melia is a very clean and modern hotel in Campinas. The staff is very friendly - the breakfast buffet and dinner options were very good. It is located in a nice neighborhood with good restaurants and a gym within walking distance.