Selina Cancun Laguna Hotel Zone

Selina Cancun Laguna Hotel Zone Reviews

Selina Cancun Laguna Hotel Zone

Blvd. Kukulcan 9, Punta Cancun, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
Selina Cancun Laguna Hotel Zone
Selina Cancun Laguna Hotel ZoneSelina Cancun Laguna Hotel ZoneSelina Cancun Laguna Hotel Zone
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Selina Cancun Laguna Hotel Zone Guest Reviews

3.7/5
125 review
Verified reviews
Location4.1
Amenities3.6
Service3.7
Cleanliness3.5
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All reviews(125)
Positive reviews(20)
Reviews with photos/video(7)
Great location(8)
Negative reviews(5)
Jen Fan
Standard Room
Stayed in Oct 2024
Business travelers
3 review
4.5/5
Great
Posted on Nov 8, 2024
We had a nice deal for eight nights for a meeting held in Cancun conference center, which is just 3 minute walk from the hotel. The location is very nice and it is also easy to walk to the beach. The facility is a bit old. The staffs are helpful.
ittonycash
Compact Room, Shared Bathroom
Stayed in Feb 2024
Solo travelers
24 review
4.0/5
Very Good
Posted on Feb 21, 2024
Near Coco bongo, near beach and near restaurants. Has lake in front and sea by 5 mins walking. Swimming pool is not deep. Photos are from walking on the beach.
Guest User
Compact Room, Shared Bathroom
Stayed in May 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on May 19, 2024
Great location with a pretty nice pool. Staff was excellent and so was room and service although I did not have hot water Will give Selina Cancun hotel zone a 7/10
Guest User
Studio Apartment With Kitchen
Stayed in Mar 2024
Travel with friends
1 review
2.7/5
Posted on Mar 18, 2024
Location is nice and overall vibe is hostel/ party like. Two things that’s really bothered us were the cleanliness of the pool, which was so dirty we didn’t even go inside. And second, the check-in took almost an hour as the staff was slow and there were many people.
Melvin
Studio Apartment With Kitchen
Stayed in Jan 2024
Travel with friends
18 review
3.7/5
Posted on Feb 22, 2024
Good place to stay with friends though, wouldn't recommend with partner
Guest User
Bed in 10-Bed Dormitory Room
Stayed in Aug 2023
Other
10 review
3.2/5
Posted on Sep 19, 2023
Very disappointed with the staff at the reception. I got to their hostel at around 9 pm, the receptionists (two men) asked me to wait until they were done with some work, I was exhausted but tried to be patient. However even when they finished I wasn’t called to do the check in. I had to ask them a twice when I saw they were doing nothing. Terrible costumer service. Not helpful at all at any time. These guys really need some training
Francesca
Standard Room
Stayed in Nov 2022
Travel with friends
210 review
3.0/5
Posted on Dec 3, 2022
Hotel clean and tidy. Very good location. Bed was big and confy. The room has a big bathroom very well equipped with towels, shampoo and shower gel. The room has also a fridge with cold drinks. The hotel also provides a shuttle service to go to the Terminal and it is close to the bus stop. NIn every floor there are vending L L lmachinesd for snacks and cold drinks. Also you can get tea and coffee.
Guest User
Standard Room
Stayed in Jan 2023
Couples
3 review
3.7/5
Posted on Jan 31, 2023
in the perfect location, near restaurants and a big supermarket. staffs were helpful and room condition wasn't too bad. affordable price.
Guest User
Bed in 4-Bed Mixed Dormitory
Stayed in Nov 2023
Business travelers
255 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Very good hostel
Anonymous User
Standard Room
Stayed in Nov 2023
Couples
2 review
4.7/5
Amazing
Posted on Nov 15, 2023
Nice accomodation
Mehvish Ali
Compact Room, Shared Bathroom
Stayed in Dec 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Beautiful stay
Guest User
Standard Room
Stayed in Dec 2021
Solo travelers
2 review
1.5/5
Posted on Jan 5, 2022
This is probably the worst hotel experience I’ve ever had. When I checked in, the reception staff were too busy complaining to each other about their work schedules to greet or be prompt with my check in. The sheets and towels were all stained and dirty and the bathroom window was missing glass. Halfway through my 8 day stay, right on Christmas Day, I arrived to find that my belongings had been removed from my room. The person at the reception was incredibly rude and unapologetic and claimed that ‘they were sold out and that the guests from that room had arrived and they had to remove me from the room’. As if I was not also a guest in addition to having had paid for all 8 nights in advance. They then scrambled to find me a different room, but the whole experience was really unpleasant.
쵸로롱
Compact Room, Shared Bathroom
Stayed in Apr 2024
Solo travelers
38 review
4.5/5
Great
Posted on Apr 10, 2024
In the photo it was a private double room, and it said so in the description, but it was a dormitory room. The photo and description need to be edited to avoid confusion.
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Guest User
Compact Room, Shared Bathroom
Stayed in Feb 2024
Solo travelers
1 review
3.0/5
Posted on Feb 19, 2024
Hotel very well located, close to markets, pharmacy and the beach. The room was good, but not excellent because when I arrived it had a musty smell. In general, the hotel lacks in the cleanliness of the bathroom.
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Shamolvzhouliu
Compact Room, Shared Bathroom
Stayed in Jul 2024
Travel with friends
4 review
2.5/5
Posted on Aug 18, 2024
Very disappointing accommodation experience! Booked on Ctrip.com, with breakfast included, but the hotel refused for various reasons (they closed breakfast for sanitation). When traveling during the day, the bag in the room was opened and flipped at will, and 100 US dollars were taken out of the 120 US dollars in the bag (I was afraid that the cash would be stolen and robbed, so I deliberately put some emergency money in the big bag). The problem is that it is absolutely wrong to flip my bag. How can I lose money without flipping the bag? Reported to the front desk, and they said they would definitely give me a reply. As a result, I have been waiting for almost a month, and there is no feedback. The service is too bad! According to the regulations, we can check in at 3 pm, but we arrived at the hotel lobby at 2:10 pm, and we insisted that we wait until 3 pm to check in! Well, stick to the principles and regulations, give a thumbs up. But I really feel uncomfortable! Too dogmatic. In short, a very unsatisfactory accommodation experience!
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