Hyatt Ziva Cancun All Inclusive

Hyatt Ziva Cancun All Inclusive Reviews

Hyatt Ziva Cancun All Inclusive

Blvd. Kukulcan Mz 51-Lt 7, Punta Cancun, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun All InclusiveHyatt Ziva Cancun All InclusiveHyatt Ziva Cancun All Inclusive
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Hyatt Ziva Cancun All Inclusive Guest Reviews

4.6/5
Great
76 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(76)
Positive reviews(74)
Reviews with photos/video(46)
Awesome stay(30)
Great service(24)
Tasty restaurant(15)
Nice sea view(14)
Tasty food(13)
Great location(8)
Has an infinity pool(5)
Negative reviews(2)
Denis
Turquoize Sky Ocean Front Master King Room(Adults Only)
Stayed in Apr 2024
Other
49 review
4.7/5
Amazing
Posted on Apr 13, 2024
Hotel is located at the north east point of Cancun *****, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service.
6/20
Shenmudaoagui
Turquoize Sky Ocean Front Master King Room(Adults Only)
Stayed in Jul 2022
Family
5 review
5.0/5
Outstanding
Posted on Jul 31, 2022
Beautiful Caribbean Sea scenery, different customs and customs! All-inclusive service worth experiencing, the hotel is in a great location! The products produced by various restaurants are acceptable, that is, the Japanese food is very mediocre, and the French and Italian food are acceptable! For Guangzhou people, it still feels a little bit worse.
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SongHawk
King Room with Sofa Bed
Stayed in Apr 2022
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 21, 2022
The hotel is very nice. The most popular hotel in Cancun, the location is excellent, the view is amazing, there are lizards and dolphins on the lawn in the yard, the food is also good, local Mexican food, American fast food, Italian food, Asian food, French food need to enter in formal clothes. Attentive service, suitable for all ages, even better for couples. Of course, prices are not low during Holy Week. All in all, it's worth checking out.
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6/9
Guest User
Ocean Front Two Double Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The rooms are very good, the hotel has many programs, many restaurants, and many entertainment options
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Qiqi779
Ocean View King Room with Sofa Bed
Stayed in Jul 2024
Family
72 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Overall it was good. There were shows every night. Tonight was Latin. Meals were all included. The beef in the Italian restaurant was delicious, and the seafood pizza was average. Among the staff there was a Mexican guy who was tall, handsome, and could speak Chinese. He was 30 years old. His Chinese name was Su Wei. He provided excellent service, spoke fluent Chinese, and was nice. He also had a beautiful nose stud. The buffet lunch was also delicious, and the buffet breakfast was average. The dolphin show was especially good!
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6/9
Anonymous User
Ocean Front Double Room
Stayed in Apr 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Apr 23, 2024
Overall, I am satisfied. The food quality is also very good and the service is also good. However, if you want to play water sports, you need to go to the hotel in another corner. The distance is quite far. Overall, it is highly recommended.
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Ninizhao
Turquoize Ocean Front Master King Room(Adults Only)
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 27, 2024
This holiday I chose to stay at the Lejia Hotel. The hotel is located in the best location in the 7-Ziwan Hotel District. It is surrounded by the sea on three sides and has beautiful scenery. It is very convenient to go shopping, find food and go to nightclubs. The hotel is all-inclusive, and all food, drinks and entertainment are included. Motor boating and interaction with dolphins are at your own expense and must be reserved in advance. I experienced two room types for 5 nights: a beachfront room where you can see dolphins and a turquoise beachfront room in the adult building. Both room types have sea views. I prefer the dolphin room. Standing on the balcony, you can see the dolphins interacting with tourists downstairs, and you can also see the swimming pool and the sea. The scenery is beautiful. Except for children, the adult building is not allowed to stay. It just has the benefit of an infinity pool. Other facilities and restaurants still have to be included. Tourists share that the restaurant is generally delicious except for the Teppanyaki, and it is suitable for sleeping in the hotel and taking children on vacation.
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Xinxiangshichen
Ocean Front King Room with Sofa Bed
Stayed in Mar 2024
Family
8 review
4.7/5
Amazing
Posted on Apr 5, 2024
The hotel is a bit old, and the hardware is a bit old, but the service is still in place. The staff are very enthusiastic and greet each other when they meet. The room cleaning and item replenishment are very timely. The all-inclusive package is very convenient. After checking in, you just need to lie down.
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Poledebuerzhuzhiwu
Ocean Front Double Room
Stayed in Feb 2024
Family
25 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Very satisfied, the service is very good, the room service is on call, there are many restaurants, French restaurant, Italian restaurant, Asian restaurant, Mexican restaurant, each one is delicious. There is a show in the evening.
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Guest User
Resort View King Room with Sofa Bed
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 4, 2024
There are seven restaurants so you'll never get bored. The food at all the restaurants was delicious. I liked the French food the best. The sweets were not too sweet and were delicious. I also enjoyed seeing the dolphins and iguanas.
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maimiti
Ocean Front Two Double Room
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Dec 23, 2023
The Hyatt Ziva in Cancun is one of those hotels I will go to endless times. First, there are 2 buildings inside the hotel. The adult-only high-rise floor is equipped with an infinity pool on the top floor. An access card is required for the entrance to the lobby, which provides good privacy. The family room can accommodate children and is divided into two types of rooms, the dolphin room and the sea view room. I went to the hotel front desk to upgrade to the dolphin room for 1 night (additional US$100). The floor-to-ceiling glass door opens to the dolphin area. There are six dolphins in total, and you can interact with the dolphins. Taking pictures is $100 for children who can take pictures independently, and $200 for two people who need to be accompanied by adults to enter the pool for 30 minutes. It is worth the experience. Personally, I think the sea view room is better. When you open the large floor-to-ceiling glass door, you can see the endless jelly sea. It is also quieter than the dolphin room. You can go to the dolphin area to see dolphins at any time, so the dolphin room is of little significance. Second, I ate at all eight restaurants in the hotel. Breakfast was all served in buffet-style restaurants. The variety is rich and can satisfy the tastes of people from all countries. The most recommended ones are the Italian restaurant and the French restaurant, which are a la carte. Way. The hotel also has an all-you-can-eat dessert shop (12:00 noon to 9:00 p.m.). I highly recommend trying the cakes and desserts. The cream is made very well, not sweet or greasy, unlike in the United States. The cake is so sweet~ Third, we highly recommend the beach hut, which is open from 9am to 6pm. It comes with services like ordering food, drinks, coconuts, and massages for US$150 a day. Fourth, parents with children must send them to the Kidz club. Picture 12 shows the activities inside. There are 6 teachers in it. They are all very, very nice girls. They are enthusiastic and love the children. My My daughter goes there every day. There are also many activities, including bracelet stringing, hand-painted hats, photo frame making, sand digging at the beach, go-kart racing, etc. Parents with children can free their hands. Fifth, the service staff at the hotel have a very good attitude. You can bring extra 1, 5, or 10 US dollars to eat with the chefs and service staff in each restaurant. The hotel's Asian restaurant has Teppanyaki, which requires reservation and can be made through the butler. Sixth, friends who like to drink can enjoy it. The hotel bar is open from morning to 11 o'clock in the evening. It is best to tip the bartender so that the alcohol content of the bartender you drink will be better, otherwise it will taste like Juice 🤭 Seventh, there is a local supermarket just a 5-minute walk outside the hotel. You can go to the supermarket to buy souvenirs. The price is relatively cheap. Do not go to the pedestrian street to buy souvenirs. The price is 10 times that of the supermarket. It is a pity that we were not matched with a butler this time, because each room is equipped with a private butler, and the Chinese-speaking butler did not work during the week of our stay. Because the butler will send red wine to the room after swiping the card, and each room is equipped with a service iPad. The order will be delivered in about 40 minutes, and the service is particularly attentive. Whether you are staying with children or as a couple, this hotel is a must-go and highly recommended.
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6/15
Anonymous User
Turquoize Sky Ocean Front Master King Room(Adults Only)
Stayed in Dec 2023
Other
10 review
5.0/5
Outstanding
Posted on Jan 19, 2024
excellent: The housekeeper speaks English very well and responds to messages very promptly. The sea view is great and the sea water quality is the best in the hotel area. The bathroom is very functional! Room service takes a long time to wait, but it's delicious. lack: Each restaurant opens at different times, and there are a few restaurants to choose from during each time period. The quality of food in several a la carte restaurants drops significantly during peak periods.
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erikoehime
Turquoize Ocean Front Master King Room(Adults Only)
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 9, 2023
I stayed in the turquoise building. There is also a dedicated butler, and if you want to ask for something, you can communicate via LINE or what'sup. All of the restaurants were delicious and the staff at all of them were friendly and we had a great time. This is a hotel that I would definitely like to stay at again.
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Guest User
Ocean View Two Double Room
Stayed in Dec 2023
Family
19 review
4.5/5
Great
Posted on Dec 8, 2023
Facilities: There are many guests and the rooms are relatively old. Hygiene: clean (cleaning once a day + changing bath towels once) Environment: The environment here is great Service: About 8 restaurants, service staff are nice
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Chengchengqvq
Ocean View Two Double Room
Stayed in Nov 2023
Couples
3 review
1.0/5
Posted on Dec 4, 2023
Garbage among garbage, I spent more than 10,000 pesos to upgrade the adult building, but the end room was still very dirty. The hotel had a total of three front desks to deal with it, and they were all playing ball against each other. The so-called manager, a **, had a very bad attitude, as if I owed him money. In the end, he refused to refund the money, and arranged to stay in a hotel that shared the swimming pool with others. Room type, but the air conditioner was still broken, and the room was as damp as a water curtain hole. I don’t know if I’m here for a vacation or if I’m just a monkey. There are a lot of hidden costs, and you are charged for a beach chair with a sunshade, which is really eye-opening.
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