Cancun Hotels with Airport pickup service

This review is in comparison to our previous stays, not our initial thoughts on the property. The Vine has always been our go-to resort and our last visit in November 2019 was amazing. Unfortunately we have found that the quality just isn't as good as it used to be: Food quality was the biggest disappointment and has definitely gone downhill. Bluewater was always our favourite but quickly became our least favourite this trip. Pizza at Nebbiolo is delicious. House red wine has changed and was horrible. A/C in the room was minimal - would not go below 71 - we requested a fan but unfortunately didn't get one (yes we know to close the patio doors to ensure it's on). The main areas/restaurants also used to be air conditioned but no longer seem to be, especially in Dragons. Chair game is fierce! I enjoy the sunrise and would be down around 6am and a lot of hot spots were already saved. We were there for 7 days in a Preferred Junior Suite and only received bar/snack refills one day. We mentioned to our floor butler and asked for the refill, still nothing! Normally we received three mini liquors, Pringles and M&M's daily... this trip only on the day of check in. It's unfortunate because we truly do love The Vine - the rooms, views, pools, entertainment and service are still outstanding, but in comparison to previous visits it's no longer a resort we care to return to. Side note: Ricardo at Nebbiolo is fantastic and was the star of our week!

After the trip to Cancun, I felt exhausted. Marriott's magical operation was beyond my understanding. I booked a Club 91 King Room for the first night, and the second night renewal fee increased by 1,500, and I changed to a Seaview Deluxe King Room: 1) I booked a Seaview Deluxe King Room, but found it was a twin room when I checked in, and it was very humid. I didn't bother to ask the front desk to change it; 2) Club 91 offers a free SPA, but when I made an appointment, I was told that it was just a hand, which lasted for about a few minutes, without the body. I enjoyed it for nothing, but the hand was not needed; 3) When checking out, I checked out the Seaview Room first. The list showed 6 lines including room fee and various taxes, all on the bill. Fortunately, I could speak some English, so I asked the front desk one more question. They said that I had already paid other fees except the resort fee on Ctrip, so why did I have to pay? Then I checked; 4) When I settled the Club 91 bill again, the amount I had paid was not on the bill, but there was an additional mini bar consumption. I was so busy that day that I only drank 2 bottles of free water in the room, and then I checked again; 5) I asked the hotel how many pesos it would cost if I could help call a taxi to the airport? The reply was 700. I happened to see a taxi driver waiting for passengers. I asked him and he said 500, so I got in the car without hesitation. 6) I forgot a beloved dress in the room when I checked out. After I left, I found out that I forgot to call the hotel again. They said they didn’t see it. They swore that the dress was only worn in the hotel and never left the hotel lobby. I asked for a day, but they still said no. I still feel sad. Looking back, I don’t know if these are pitfalls or coincidences? The hotel front desk and Club 91 staff are very friendly, and the facilities, environment, outdoor swimming pool, and exclusive beach are all good.

Hotel environment is good! Meals are still ok! There are 4 restaurants in the evening! 3 to book! There are 6.7 at noon, no reservation! Breakfast two restaurants! Room service actually needs to charge 5 US dollars per service fee... There is no welcome drink when you stay! Did not introduce it! Feeling less enthusiastic...

I loved it here! The people were so kind and lovely. The service was amazing. The view was really worth it. I would come back again. I really enjoyed myself. The swimming pool at night time is beautiful. I enjoyed going in the hot time. Amazing service I really recommend everyone come here at least once when they visit Mexico

We loved it here Thankyou very much!!

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

The overall cost performance is quite high The hotel booked in the evening includes a restaurant, the western restaurant is delicious The ingredients are very good. Do you need to make an appointment one or two days in advance? Those who like to take pictures by the sea can take pictures on the beach of this hotel. The sea here is blue-green and very clear. When choosing a room, it is recommended to choose a room that does not collude with the room next door, otherwise it will be super expensive. They are all Indians or Americans who play music and hold parties😂 The hotel has free canoe or sailing projects, you can walk there or take the hotel's free shuttle bus

When I checked in, the front desk upgraded me to a sea view room in the middle and high-end area. I looked out to a whole jelly blue scenery. It was so eye-catching. After staying there for a few days, I felt that I was no longer short-sighted. All restaurants in the hotel are good. Except for the Japanese restaurant, I went to all the others. They all exceeded my expectations. They were delicious and the service was attentive. I particularly recommend the Isla Contoy restaurant on the seaside. The view is amazing. It’s so relaxing to enjoy the view while enjoying the sea breeze while eating. The hotel also unexpectedly provided free round-trip ferry tickets to Isla Mujeres, and a dedicated person accompanied us on the boat. The service was very considerate. In short, this hotel is very cost-effective. I observed that all its rooms face the sea, but some angles are different. Unlike some hotels that have garden view rooms, although the decoration and facilities of the rooms are quite old. , but it does not affect the check-in experience at all. It's just that the beach is relatively humid, so it would be better if it had a dehumidifier.

Environment: The hotel environment is very good, the location is very good, the business district is right outside, and it is very convenient for eating and shopping Sanitation: Clean and tidy, the beach closest to the hotel is not very clean Facilities: Complete and complete

4th time staying here, each time less impressed. Airport transfer refused to take us even though we were on the list because Riu failed to send us a travel voucher. Motel rep was unable to reimburse us for the $85 taxi because airport rep said we didn’t come. Tried all restaurants all meat is overcooked and hard to chew. Vegetables undercooked. Uses bologna for ham, as pepperoni on pizza, in salads, in omelets, any where ham would be used. There is some good dishes but if it has meat, yuck.