Popular Cancun 4-star Hotels

Hotel environment is good! Meals are still ok! There are 4 restaurants in the evening! 3 to book! There are 6.7 at noon, no reservation! Breakfast two restaurants! Room service actually needs to charge 5 US dollars per service fee... There is no welcome drink when you stay! Did not introduce it! Feeling less enthusiastic...

There were 29 of us!! Several had upgraded room with butler and he, (Yomelly) couldn’t have been more helpful. Anything we wanted/desired or barely mentioned, he was all over it. My group gave Grand Park an 8/10. The only thing that would have made it a 10 would be more food options. The food provided was good, the rooms and pools very nice…drinks a-plenty, love the coffee & sweets cafe!! As a travel agent, I send a lot of clients to GPR because I’ve stayed twice, I feel it is a 5 ⭐️ resort, walking distance to flea market, easy access to city bus and lots of turtle hatching going on. Felt perfectly safe and will continue to send clients to GPR.

We very much enjoyed our stay at Royal Solaris! We loved getting to know Alexis, Gio, Calorina and Alejandra. They made our trip so much fun and they were so kind, funny and entertaining. They were great at getting everyone involved in the fun games and activities at the resort. We also loved listening to Melissa sing in the lobby, she has a wonderful voice and was great at interacting with the crowd and getting people up to dance. We really appreciate all of the staff for making our trip such a great time!

Extended stay 07:43 local time Less than 10 minutes Ctrip's order was confirmed / the hotel found a reservation in the morning! Repeated confirmation in the hotel and Ctrip in the morning! The original one-day trip to the sea was also forced to cancel. Knowing that the hotel received the confirmation at 11:40 local time, check out first and store your luggage after 15:00! Return to hotel at 17:00 The room is leaking. Ctrip customer service suggested that I pay at the front desk and then compensate me for 926. So if the market price is higher than 926, I will lose money! As a result, the retail price is $ 540! Until now, Ctrip insisted on compensation instead of compensation because it could not perform the contract unilaterally. Then how can I use compensation to measure half a day, if the hotel did not confirm, why should you send a confirmation to the customer, integrity is a standard for customer service to trust Ctrip Responsibility is the bottom line of the tourism service platform! Communicating jet lag is not an excuse for Ctrip to reduce its contractual obligations

We stayed in the garden villa which also has a bit of ocean view for four days. The location is great, beach and pools are great too, buffet is a meh, so remember to book one of the restaurants as soon as you can as the quality of the food is much better. Overall a great place with an attractive price.

We loved it here Thankyou very much!!

Miguel was excellent. Very attentive and friendly. We had Alfonso for two nights and it was some of the best service we've ever had. Drinks were constantly topped off. He brought out food samples without even asking. Very friendly guy. Food was very good, especially the bleu cheese mashed potatoes.

It was a great facility with many amenities. Highly recommend for any one. Only negative and positive thing is slow wifi. Then again. You don’t go to Cancun to use wifi. Get out and enjoy. 5 star.

If you want the best of service, having dinner at Marco Polo with Feliciano as your waiter is a must! We ate dinner 9 nights in a row, as it is the absolute best part of our trip to Solaris having dinner together as a family! Chef serves up outstanding and tasty dishes, and don’t forget to top it off with a flaming coffee! Ask for Feliciano, it will be the best part of your trip as well!

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.