Baljit Kaur
February 25, 2025
Do not be deceived by the photographs on all the websites... the photos look amazing - the reality, not so much...
We had booked the Sea-View Wing Suite Top Level Deluxe via *******... Room 306.
The location and views were great. The room was pretty much the same as the photo but could definitely do with a cosmetic upgrade. The bathroom was dreadful... old and dated! The description on ******* stated the room offered cookware/dishes/utensils/oven/stovetop/toaster - totally inaccurate - so I basically paid for something that was never there!
Pleasant staff... was lovely talking to Sarah, Miriam, Ester and the two gentlemen who were at Reception overnight. The miserable rude lady who sat at the Reception Desk on the right could certainly improve on her customer service skills.
Breakfast was nice, had a good selection of vegetarian choices... however the fruit/baked items were not replenished once guests before us had taken.
Overall, definitely not worth the amount of money I paid. I've stayed in less expensive hotels with higher standards.