Cardiff Hotels with Airport pickup service

Lauren was amazing - found us a room that we could check into around 7am when our flight was cancelled a couple of hours earlier. Lauren even printed our new boarding passes for us. Lovely staff member. Room was small but fine, no extra pillows were available though. Bathroom shower was lovely - very powerful :) Air con said 18 degrees but I’m not sure it was quite that cool. Location is excellent and great value for money. Again, kudos to Lauren! Remember - no restaurant on site but PLENTY of options on the doorstep!

We arrived a bit early and were able to leave our luggage in the storage room and we received a ticket for this which was good. Our room was really comfortable and there was ample space to hang up my dresses. The bathroom was a good size and there was a bath. We were on the railway station side but with the window closed, you could barely hear them. The bed was comfortable. The staff were really kind and helpful. You could hear people coming back into their rooms and unlocking their doors which could be a bit disconcerting but overall I really liked the hotel. Easy to walk to the main stations and along the river.

Spacious. Deep colour fixtures plus not bright lighting makes the room very dark (I prefer bright environment). Some light bulbs are not functioning. The telephone system is out of order. No pen no paper. The food in the restaurant is OK.

I stayed in hotel indigo on the 5th - 7 th October and my stay was absolutely awful I stayed with my family and we was put into 2 different rooms on completely different floors my room was on 5th floor and my family members was on 1st floor, Each room was absolutely vile, clannishness of the rooms was absolutely disgusting, dust everywhere, my shower and room wasn’t cleaned to the standards it should of been cleaned to as a guest who’s staying. They didn’t empty the bins, they didn’t even clean the sink left all my tooth paste. Anyway back to the clannishness of the room, the head board to the bed was so dusty I could pick it off myself with my fingers and there was little hairs in my shower and first I thought I’d leave it until it got worse and I started to look around the room few days later now I’ve stayed in another hotel and realised actually how bad the cleansing actually is at hotel indigo so now I’ve decided to actually report it, im not one to moan at reception it’s something I’d personally keep to myself but I’ve realised how bad this hotel actually is though I’d leave a little review. I will attach photos that I did take.

On arrival very small car park luckily one parking space left, Outside looks very run down, I was initially pleasantly surprised when walking in, the lobby looked very clean and tidy around the reception desk, until we saw the beer all over the floor and dirty cups on tables from the free coffee (we’ll get to the bit) There was a large group of “stag” goers ahead of us, who clearly hadn’t booked rooms as they were trying to work out what rooms were available, there was one lady trying her best to sort the group out with 3 other staff watching her, we waited for around 10mins Until an exasperated look from a party member towards who looked like the manager prompted him to use the hand held device to book us in, A key card was given …. No directions to my room, no info on breakfast times, no other info at all …. Just crack on …. I walked through the mini Lake District of beer to the lift, swiped my card and waited 2-3 mins …. The screen wasn’t working and the lift didn’t come so I used the stairs to the 4th floor, Found my “room” when I walked in it’s tiny, budget is the word, this was beyond budget, not even a mini kettle, the sink is in the room as is the shower, with a separate toilet cubicle, the frosted glass on the shower is made more so by the build up of lime Scale and watermarks no handle just a hole to use, this is ok as I’m alone but the other party had a 14yr old lad in a “family” room so not really acceptable in my eyes, the cubical was VERY small, my friend could barley get in, at 110kg but a power lifter he’s broad but not “huge” I’m 6ft 1 wear a large t-shirt and found it hard to shower In it. The room are run down, probably nice a few years ago (has wood chip wallpaper) . The skirting is coming away scuff marks every where, dust on the very small archaic tv, the air con unit didn’t work and the toilet rolls Sat on the floor behind the cistern (despite there being a hook to put them on) There was a “stool” that looked like an upturned washing bin, to a small desk I could only find 2 plugs I know the whole Room, couldn’t charge my watch/phone and iPad over night, (yes small Inconvenience but still annoying) The tv wouldn’t get a picture, I went to the front desk but no one was there, I bumped into the night porter earlier who seemed very friendly though so I’m guessing he was busy elsewhere. So I thought “ooh I’ll grab a coffee while I’m here”, small sachets of Nescafé original and plastic milk, I’ll pass thanks, Bed basic and comfy enough, not like Home but I suppose it is a budget hotel, The breakfast looked dire, continental for £6.50, I’ll hit the coop over the road or McDonald’s on the way home, All for an extortionate £140, there was an event on close by and this may have bumped the price a little but by 90£ on the base rate of £52 is crazy greed Needless to say I shall not be staying in one again, I Hope the normal ibis I have booked next month is better

Perfect Hotel to explore Cardiff! Really central. Lovely friendly staff. In fact every single person we met in Cardiff was so so friendly! Couldn't believe how quiet it was in the rooms considering we were there on a Six Nations weekend. Superb security on a Six Nations weekend that ensured only residents could access the Hotel. The rooms are compact, but perfectly formed, you have everything you need!! Bed was super comfy too! We didn't opt for breakfast so can't comment on that, but I would highly recommend this great Hotel. We would absolutely return!

Everything about this booking experience and stay has been amazing. From the initial queries to checking in, the staff were so incredibly helpful. When we checked in, we were upgraded for free to a much larger room which looked amazing. We paid for breakfast for 2 of the mornings we stayed and were treated to a buffet of all of the usual delicious breakfast options you would expect. Quickly served tea with a smile, all of the staff were friendly, polite and helpful. Each time we interacted with any of the staff, they were nothing but kind and informative, absolutely no complaints about them whatsoever! They really made us feel welcome and special every day. We have already decided we will be coming back soon! The room itself was spacious and comfortable. The room was an Executive Room, with complimentary tea and coffee. Plenty of towels and amenities. The king size bed was so soft we almost didn't get out of bed. The hotel itself is so close to the train station that we were happy to walk. It was also close to so many restaurants and shops so we were never too far from anything. The only downsides I would say is that there was a strange red stain on the curtain rail, which I imagine is hard to clean! Out of everything, that was the only issue we ever came across, quite minor and did not impact our stay.

probably the best hotel i’ve stayed in for just going to party! we had a lush time and hotel staff were amazing from start to finish, we felt so welcomed and had an amazing stay at this hotel the rooms are gorgeous and spacious, TV worked perfectly, we had coffee tea and hot chocolate and an ice machine right outside our room- talk about fancy. there was an amazing mirror light in the bathroom which gave out the best lighting! we was on the 11th floor and it was perfect, so quiet and such amazing views i cannot wait to stay here again 🤗

Excellent hotel in all aspects. Great location, very clean and comfortable bed. Lovely staff

Very good location and everything very good for its price. The only bad thing is that you can't leave your suitcases at the accommodation if you arrive before or leave after.