The Eminence Apartments by CLLIX Reviews

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We're delighted to hear that you found our apartment to be excellent value for a last-minute booking and that it met your expectations in terms of cleanliness, spaciousness, and amenities. We're also pleased to hear that your check-in experience with our building manager was straightforward, even though it was after hours.Our team takes great pride in providing a comfortable and hassle-free experience for our guests, and it's fantastic to know that we succeeded in doing so during your stay. Your positive comments about the location are also greatly appreciated.We would be thrilled to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.Thank you once again for choosing to stay with us. We look forward to hosting you again soon!Kind Regards,Salina ShahGeneral Manager

Response from Property: Hi Fara,I'm sorry to hear about the disappointment you experienced during your stay at the apartment. Your feedback is important to us, and we appreciate you sharing your concerns so that we can address them and make improvements for future guests.It's unfortunate that the issue with the fan in the shower and laundry was not resolved promptly. We apologize for any inconvenience this may have caused. We will review our maintenance and response procedures to ensure such issues are addressed more efficiently in the future.Regarding room service and replenishing necessities, we understand the importance of guest comfort and convenience. We'll assess our offerings to see how we can better accommodate long-term stays.Your comments about the condition of certain items in the room are duly noted, and we'll work on maintenance and replacement as needed.As for the location, we appreciate your feedback, and we understand that proximity to various attractions is important to our guests. We will continue to explore ways to make transportation options more convenient for our guests.Thank you for sharing your experience with us, and we hope that if you decide to stay with us again in the future, you'll notice the improvements and have a more satisfying stay. If you have any further concerns or need assistance, please don't hesitate to reach out. Your comfort is our priority, and we value your input. Kind Regards, Salina Shah General Manager

Response from Property: Dear Valued Guest, Thank you for leaving us such a wonderful review! I’m glad you found our location convenient. We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences.Our team will be very happy to hear your feedback. We're delighted to hear your praise for our staff, especially Miss Liu, who consistently provides exceptional service. We'll pass on your kind words and recognize her dedication.We thank you for choosing to stay with CLLIX Hotels & Apartments and look forward to welcoming you back soon.Kind Regards, Building Manager Salina Shah

Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review! We are delighted that you enjoyed your stay at our hotel apartment. I’m glad you found our location convenient. We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences.Our team will be very happy to hear your feedback. Thank you for praising our staff, particularly Miss Liu. We'll share your kind words with her and recognize her outstanding service. Her dedication to providing exceptional service is truly commendable.We apologize for the issue with the bathroom. Please do let us know if this issue persists, as we are pleased to sort it out for you and ensure your stay is as comfortable as possible.Thank you for choosing CLLIX Hotels & Apartments. We look forward to welcoming you back soon!Kind Regards,Building Manager Salina Shah

Response from Property: Thank you kindly for your review. We're thrilled to hear that our service team exceeded your expectations with their exceptional hospitality. I’m glad you found our location convenient. We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences. We're also glad you had the opportunity to enjoy our convenient amenities, including cookware, utensils, and laundry facilities, which helped make your five-day stay with us even more comfortable and hassle-free. We appreciate your trust and support in choosing our hotel and look forward to welcoming you back again soon at The Eminence by CLLIX. Kind Regards, Salina Shah

Response from Property: Dear Valued Guest,Thank you for leaving us such a candid review. We are delighted that you found our location convenient and enjoyed the amenities we offer. We appreciate your feedback regarding, and will work on improving these aspects to ensure a more comfortable and secure stay for our guests.We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences. We always endeavour to put guest service and satisfaction as our number one priority, and your review reaffirms the hard work we put in every day. We thank you for choosing to stay with CLLIX Hotels & Apartments and look forward to welcoming you back soon, with improved amenities and services.Kind Regards,Building Manager Salina Shah

Response from Property: Dear Valued Guest, Thank you for leaving us such a wonderful review. We are delighted that you enjoyed your stay. I’m glad you found our location convenient. We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences. Our team will be very happy to hear your feedback. We always endeavour to put guest service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. We thank you for choosing to stay with CLLIX Hotels & Apartments and look forward to welcoming you back soon. Kind Regards, Building Manager Salina Shah

Response from Property: Dear Zhuxiaoyan,Thank you for sharing your detailed feedback with us. We're thrilled to hear that you found our price/performance ratio to be good and that you appreciated the comprehensive room equipment, including the wall-heated towel rack in the toilet. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to know that we met your expectations in this regard.We apologize for any inconvenience regarding the cleanliness of the sofa. Please know that we take cleanliness seriously, and we'll address this issue promptly to ensure a more satisfactory experience for future guests.We're delighted that you enjoyed the location near Carlton Gardens and the quiet neighborhood ambiance. We understand your note about the tram not being in the free zone, and we appreciate your understanding.Overall, we're pleased to hear that you were very satisfied with your stay. If there's anything else we can do to improve your experience for future visits, please don't hesitate to let us know. We value your feedback and hope to welcome you back again soon.Best Regards, Salina Shah General Manager

Response from Property: Thank you kindly for your review. I’m glad you found our location convenient. We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences. We are grateful for you choosing to stay with us and appreciate your continued trust & support to our hotel. We look forward to welcoming you back again soon at The Eminence by CLLIX. Kind Regards, Salina Shah

Response from Property: Dear Valued Guest,Thank you kindly for your review. We are grateful for you choosing to stay with us and appreciate your continued trust and support to our hotel. We're glad you found our services to be very good!Regarding your feedback on our check-out policy, we appreciate your understanding. Our standard complimentary late check-out is until 11am. However, we can accommodate extended check-out requests, subject to availability, with an additional charge of $30 AUD per hour after 11am. Alternatively, we're happy to store your luggage securely after check-out, should you require more time to explore the city.We look forward to welcoming you back again soon at The Eminence by CLLIX.Kind Regards,Salina Shah

Response from Property: Dear Valued Guest, Thank you for leaving us such a wonderful review. We are delighted that you enjoyed your stay. I’m glad you found our location convenient. We are so lucky to have a property in the heart of Melbourne that is close to must-see attractions and modern-day conveniences. Our team will be very happy to hear your feedback. We always endeavour to put guest service and satisfaction as our number one priority and your review reaffirms the hard work we put in every day. We thank you for choosing to stay with CLLIX Hotels & Apartments and look forward to welcoming you back soon. Kind Regards, Building Manager Salina Shah

Response from Property: Hi Guest,Thank you so much for your glowing review! We're thrilled to hear that our hotel's location worked well for you, providing convenient access to the University of Melbourne and the city. It's wonderful that you found the proximity to nearby internet celebrity stores enjoyable.We're equally delighted that you extended your stay for an additional four nights. Your decision to prolong your visit is a true testament to your satisfaction, and we're grateful for the opportunity to continue hosting you.Maintaining tidy and comfortable rooms is a top priority for us, and we're pleased to know that this aspect of your stay met your expectations. Thank you for choosing our hotel, and we look forward to providing you with another exceptional stay whenever you decide to visit again. Safe travels and see you soon!Kind Regards, Salina Shah General Manager

Response from Property: Dear valued guest,Thank you for detailed review. We'd like to inform you that it typically takes around 10 days for the pre-authorization to be released automatically by the bank. If you still see the pending status, we recommend contacting your bank directly to verify the issue. Our standard procedure ensures that the pre-authorization is released between 7 to 10 days from the check-in date. We hope this information is helpful.Please don't hesitate to reach out to us if there's anything else we can assist you with. Kind Regards,Salina Shah

Response from Property: Dear Valued Guest,Thank you for taking the time to provide us with your feedback.We greatly appreciate your kind words about Liu, our front desk attendant. We're delighted to hear that you found her service to be warm and satisfactory. At our establishment, we strive to ensure that every guest feels welcomed and well taken care of, and it's wonderful to know that Liu's service contributed positively to your experience.We will be sure to pass along your compliments to Liu, as recognition of her hard work and dedication to providing exceptional service.Once again, thank you for sharing your experience with us. We look forward to welcoming you back in the future.Kind Regards,Salina ShahGeneral Manager